San Tan Ford

Below is a letter that I wrote to Tim Hovik, general manager at San Tan Ford. Avoid this dealership at all costs. Hi Tim. I thought I would send you a note about the way I was treated at San Tan manager at San Tan Ford. Avoid this dealership at all costs. Hi Tim. I thought I would send you a note about the way I was treated at San Tan Ford. I originally met with Kieran Mitchell about an Escape that I was looking for. We met on Friday afternoon and could not come to terms. I spoke with him over the phone on Saturday morning and we did come to terms on what I was looking for. I received a call later Saturday morning from someone, I don't recall his name, who told me that the vehicle I made a deal on had sold Friday night, but they had located one for me in the San Francisco area and he would call me back. I finally called back and talked to Avilo, I believe it was, and explained the situation to him and told him I was still waiting for someone to call me back. That was at about 430 pm. He said he, or one of the sales mangaers would call me within 30 minutes. Needless to say, no one called. It's now Sunday afternoon at 5 pm and I still have not heard from anyone. As far as I'm concerned, the deal is off and I won't now, or ever, purchase anything from San Tan Ford. I saw some negative reviews of your dealership on some social sites and I can assure you that I will be posting my experience and cautioning prospective customers to steer clear of San Tan Ford at all costs. I am also going to write to Ford and let them know exactly what happened. Your customer service is deplorable and Ford should be made aware of it. More

This dealership id by far the best I have ever worked with. I went in and met alan biancardi. It took a week for us to decide what suv we wanted and during that time he followed up with us in a non press with. I went in and met alan biancardi. It took a week for us to decide what suv we wanted and during that time he followed up with us in a non pressure way. When we were ready to move forward we called alan and he met us on his day off. He went through everything on the Edge again with patience. We test drove the 3.5l v6 and the ecoboost and decided on the ecoboost. from there the negotiating was simple and finance was easy. After the purchase alan stayed in touch with us and has been available for any questions. fantastic expierence!! Thank you San Tan Ford More

Well since my last post my 2011 F250 6.7L diesel has been in the shop two more times now it has 4,800 miles, tonight when I went to pick it up and listened to the service advisor Chris complain about how the in the shop two more times now it has 4,800 miles, tonight when I went to pick it up and listened to the service advisor Chris complain about how they have to treat it like it's a child because I will complain if it's not perfect. I simply told him yes that's correct everytime it comes here it leaves with something else broken or wrong with it, well tonight was no different, the coolant was low (not even visible in tank), and the front air dam between the bumper and radiator was falling off after the radiator had been replaced last week. I showed these issues to their operations director John so hopefully now something will be done to make it right. I HATE MY TRUCK AND IT IS THE FAULT OF THIS SERVICE DEPARTMENT, THEY SUCK.... Any questions just email me and I can scan all eight of my dealer work orders for this truck to you. More

Wow, where do I start. I flew into phoenix on the earliest flight I could get, to have time to drive back to CO that same day. He was AN HOUR late picking me up. the dealership is ~20 minutes from th earliest flight I could get, to have time to drive back to CO that same day. He was AN HOUR late picking me up. the dealership is ~20 minutes from the airport. He kept saying there were wrecks and traffic when I called his mobile phone. But on the freeway to the dealership, just minutes later, the traffic was clear both ways. WEIRD. I had asked the salesman on the phone if there was anything we could do prior to me coming out to expedite the process- he said no. Turns out there could have been plenty of things done beforehand. I had asked on the phone him how long it would all take - he said not long. Turns out I sat around for hours that day. the car wasn't even clean when I got there and they had had 2 weeks before I came out. They took it back to the cleaner guy while I sat there for an hour and it still came back dirty. I mean dirty. By the time I got out of there it was 3:15pm and I was exhausted. that's when I had to sign the paperwork and saw that the selling price was $120.xx more than what we had agreed on. And asking the finance guy about it he said "that's what they gave me..." so I just signed it to get on my way home, too exhausted to deal with getting it all changed and worried I would not be able to make the drive. Well, I couldn't. I had to get a hotel that night because of the long day. I wrote them a letter asking for a refund on just the amount more than we agreed on. Not for the hotel or lost day of work even. NO RESPONSE. WOULD NEVER DEAL WITH AGAIN. More

This dealership is the worst dealership I have ever been to. The customer service from the beginning seemed very helpful (the initial sales person was Brett). Once we reached the finance department it was a to. The customer service from the beginning seemed very helpful (the initial sales person was Brett). Once we reached the finance department it was all down hill. My husband and I went into this dealership after our car had been totaled in an accident that was not our fault. They told us they could get us into a Fusion....even after we repeatedly told them we could not pay over $375 a month. They were unable to get the car financed (the first night, because it was too late). We were told by Sean not to worry about anything, and he let us take the car, even though it was not financed. We asked many questions, including what were the chances of the car not being financed. Sean told us we would be fine, and that he was confident he could get us into the vehicle, with GAP insurance, for $375 a month or lower, and that if he could not get us financed, we could return the vehicle without any charges or issues. Two weeks went by, and we heard nothing. We called multiple times, and were unable to get a hold of Sean, and were told repeatedly that he was out of the office. Finally, I received a phone call that he had gotten two approvals and wanted us to come in and sign the financial paperwork. Once we arrived that evening, he informed us that the only way he could get it approved, was to pay another $895 dollars (on top of the $2000 we had already paid) and that our payments would be $450+ a month. We than told him this was impossible, and that he needed to work something else out. He told us not to worry, that he could find us something and that he would call us NO LATER THAN Monday (9/26), and that we should treat the Fusion as a FREE rental car! Tuesday (9/27) rolled around, and still no phone call! Finally, my husband and I, fed up with not being able to get a hold of someone and driving a car that was not financed, decided to look else where and were able to find a vehicle that fit our budget and got approved. On Wednesday (9/28), we still had not received a phone call, my husband went down to San Tan Ford to return the Fusion and get our $2000 back, but he was told that because we put miles on the car, that he was only entitled to $1500. The car had only been driven back and forth to work in town, and we did not put many miles on it. I called and spoke with Jay and was forced to argue with him, as he pretended like he did not know what I was talking about. He proceeded to tell me he was showing my husband some trucks, and that I had TWO options! Either take the $1500 or buy a truck from them. When I asked him if they would only out $1500 down toward the vehicle, he told me "no, we would put $2000". I asked him to explain to me how that works, and how the miles put on the vehicle equated to $500, he would not answer me. He also refused to let me speak with his manager, and repeated that I only had two options. He told me it was my fault for choosing to buy at another dealership and spoke to me like I was not intelligent enough to understand what he was speaking of. I know that I am entitled to my $500 as we did not sign any financial paperwork obligating us to a bank or the vehicle, and did not sign any form stating if we took the car, we were not entitled to a full refund of our down payment. This is the worst customer service and car buying experience I have ever had, and I have owned many vehicles! More

Horrible service! This is the worst dealership I have ever purchased a car from. They make FORD LOOK BAD! The sales guy was very sneaky and lied about everything and he (John) tried to push us into any c ever purchased a car from. They make FORD LOOK BAD! The sales guy was very sneaky and lied about everything and he (John) tried to push us into any car he could. The service department never calls you back and could really care a less about your car or servicing you. More

I bought an F-250 at San Tan Ford last week. Joshua was extremely knowledgeable and helpful. We test drove 4 or 5 vehicles over a two day period and Josh never pushed us and allowed us to make a choice. extremely knowledgeable and helpful. We test drove 4 or 5 vehicles over a two day period and Josh never pushed us and allowed us to make a choice. There was not a lot of back and forth over the deal and the process for purchasing was handled efficiently. My follow-up so far with various groups within San Tan has been excellent. More

Purchasing my new car was a fun experience. When I had gone to the dealership I wasn't planning on buying a new car. I was there at the dealership with my son, who was looking for a new car. The Mustang t gone to the dealership I wasn't planning on buying a new car. I was there at the dealership with my son, who was looking for a new car. The Mustang that was in the showroom caught my eye. Nistor, the salesman, knew I liked the car. He had them pull the car out of the showroom and not to long afterwards, I was sending pictures to my husband, who was in Houston that weekend of my new car. It was a very enjoyable experience and I will recommend San Tan Ford to my family and friends if they are in the market for a car. More

ALL the employees bent over backwards to make sure I was a happy customer. And Ford STILL builds the best truck and doesn't need government bail outs to do it. a happy customer. And Ford STILL builds the best truck and doesn't need government bail outs to do it. More

Fabulous salesperson, great financial assistance, what more is needed? We bought the car of our dreams with no pressure, fair dealing, and happy people. Not what we expected from a dealer, at all. We w more is needed? We bought the car of our dreams with no pressure, fair dealing, and happy people. Not what we expected from a dealer, at all. We will be back! More