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San Tan Ford
Gilbert, AZ
1,147 Reviews
Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 480-621-3777 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,147 reviews
April 05, 2014
I communicated with several Ford dealerships in the Phoenix area in my quest for a new Ford Fusion. Richard States at San Tan Ford was the only salesperson I worked with that I felt gave me honest, st Phoenix area in my quest for a new Ford Fusion. Richard States at San Tan Ford was the only salesperson I worked with that I felt gave me honest, straightforward answers and pricing. San Tan Ford was a pleasure to work with and did an excellent job working with me after the sale in teaching me how to use all of the features of my new car. I highly recommend this dealership if you're looking to buy a new Ford. More
by lazycash
Employees Worked With
Richard States
Helpful April 04, 2014
Title lady I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it whe I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it when she can. Rude as xxxx, I would be fired if I talked to customers that way. A sales person put me in contact with her, I ask after the rude conversation, if It was me or her? he said it was all her! RUDE More
by jax59
Employees Worked With
Gillila (title perosn)
March 11, 2014
Mike Dunlvey was great! It was a great experience, I bought (2) 2014 Ford Focus Se's for me & my wife. Got the cars we wanted, with options "we" wanted, no pressure or xx! bought (2) 2014 Ford Focus Se's for me & my wife. Got the cars we wanted, with options "we" wanted, no pressure or xx! More
by jax59
Employees Worked With
Mike Dunlevy
February 25, 2014
“What a joke. This place has their "Quicklane" performing work that should be getting done by one of their professional technicians, i had Thousands of dollars worth of work done and when i walked performing work that should be getting done by one of their professional technicians, i had Thousands of dollars worth of work done and when i walked around the back to peek in on my vehicle i noticed several quicklane guys standing around my truck scratching their heads, trying to get my radiator out, hammering on parts and obviously breaking things due to there lack of knowledge or skills. this must be the dealerships way of getting the most of there money, have the guys that just got out of school and know nothing, fix peoples cars because they are willing to work for peanuts, instead of sending the work to a higher paid, qualified technician. If you want your car worked on by a guy that makes 8 dollars an hour and has a tackle box for a tool box. this is your dealership! when i attempted to talk to the shop forman mike, he was obviously too busy on his cell phone to speak with me, he just raised his finger as if to tell me that whomever he was talking to on the phone was more important than a concerned customer, then walked away out the back door and disappeared. I just paid my bill and went home, upset and disgusted by this so called ford dealership, when i parked in my driveway i noticed a clunk noise, so instead of going back and having another clown hack up my explorer i decided to climb underneath and take a look, my ball joint on one side had the nut started on it but was not tightened! and the lug nuts were loose on one wheel!!. luckily my wheel did not fall off and cause an accident. This is the worst dealership i have ever been too. backyard labor skills at a dealership premium cost. I wouldn't send my worst enemy to this pathetic excuse of a dealership. NEVER AGAIN. BOYCOTT SAN TAN FORD or you will be sorry. Bill” More
by bill1973
Employees Worked With
Mike Martin
January 22, 2014
Arrived at the service dept to find an empty service bay with no one in site. Finally walked into the building and talked with a service advisor regarding some very basic problems. I have a 2013 F150. Th with no one in site. Finally walked into the building and talked with a service advisor regarding some very basic problems. I have a 2013 F150. The front power port is not working and I was quickly told I, as the owner, must have put a power charger that was not compatible and broke it. If that is the case, it is not covered under warranty and I would need to pay out of pocket for it. I also was there regarding a cover under the truck that was hanging off. If the time was taken to actually look, it would be obvious the bolt broke off and needed to be repaired. I was told I must have driven somewhere I shouldn't have, and again, I damaged this and it won't be covered. This was amazing information from a person who would not even get up from his chair to look these items over. How do you even begin to repair items without looking at them first. It is amazing this service department has customers who would return after such poor service, and plenty of other Ford Dealerships to go to. I would higly recommend to go elsewhere to receive some sort of service from a facility who values the business. More
by engco99
Employees Worked With
Robert
January 09, 2014
I bought my 2008 Mustang GT from Santan ford and anytime I have gone there for service, I have been treated like royalty. I will never look to buy a car from any other dealer. I am more than satified with t I have gone there for service, I have been treated like royalty. I will never look to buy a car from any other dealer. I am more than satified with this Dealership. Thank You Eric Thompson and the to the mechanics that worked on my vehicle. Raymond Bulka More
by raybulka4
Employees Worked With
Eric Thompson jeff Hanson and Joshua Dewyke
November 27, 2013
We just bought a new Ford fusion hybid last week. Couldn't be happer! San Tan Ford is a fun place to spend the afternoon. Shout-outs to the team: Mike Dunlevy our sales manager. Super nice guy and di Couldn't be happer! San Tan Ford is a fun place to spend the afternoon. Shout-outs to the team: Mike Dunlevy our sales manager. Super nice guy and didn't have a heart attack with my test drive. Jimmy in credit. Worked oh so hard to figure out trade in and get us a good payment plan and didn't cry when he saw our credit scores. Our finance guy Johan who has 8 kids who should get a job reading to kids as much stuff he has to read and go over with you. And Ryan the inservice guy. Knows phones and cars inside and out. And a special shout out to customer relations Anne Pierce. We had just a minor little issue and she helped us right out. Super customer service, super experience at San Tan Ford! More
by nursechar82
Employees Worked With
Mike Dunlevy, Jimmy in credit, Johan in finance, Ryan the inservice guy, Anne Pierce customer relations
November 22, 2013
An absolute fine experience from start to finish. I will continue to go to this company for after-sale service and will recommend Avelino and Jordan to all my friends and family. continue to go to this company for after-sale service and will recommend Avelino and Jordan to all my friends and family. More
by robbaird
Employees Worked With
Avelino Reynoso, Jordan in Delivery
November 21, 2013
This dealership and this particular sales person were outstanding. I am 66 years old and have purchased many vehicles over the years. This was the most pleasant and quickest buying process I have ever outstanding. I am 66 years old and have purchased many vehicles over the years. This was the most pleasant and quickest buying process I have ever had. He and everyone at San Tan Ford were pleasant, friendly, courteous and professional at all times. I will definitely return there when I am in the market for a new Ford and will use their service department as I am sure they are equally good. I would like to add that from the moment I got there, they knew they would not make much commission from me as I had a special discount plan from Ford. I have been to other Ford dealerships where they didn't want much to do with me because of it. More
by jmb8103
Employees Worked With
Avelino Reynoso
October 01, 2013
Absolute WORST buying experience of my life. I will never purchase another vehicle at San Tan Ford ever again. I should have listened to all the bad reviews on various rating sites. Extremely poor customer s purchase another vehicle at San Tan Ford ever again. I should have listened to all the bad reviews on various rating sites. Extremely poor customer service. I had my own financing in place with Chase Financial & their sales rep, Scott, flat out LIED & said that we could get financed at San Tan through Chase, which we later learned was not the truth. This was after we received a payment agreement from US Bank. Their finance director, Josh, also lied when we asked again if the loan would be through Chase, and he said if that's what was worked out then that's who would have the loan. I am EXTREMELY disappointed to say the least and now have to do twice the work to get this loan back with Chase. More
by ogselena
Employees Worked With
Scott Z - Sales AND Josh Jones - Finance Director
