Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
San Tan Ford
Gilbert, AZ
1,146 Reviews
Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 480-621-3777 for your No-Obligation Internet Price Quote from our Internet Department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,146 reviews
March 23, 2016
Great Experience! It's always hard to find a great dealership that you trust, but San Tan Ford is the place to go! We had the best experience and couldn't recommend th It's always hard to find a great dealership that you trust, but San Tan Ford is the place to go! We had the best experience and couldn't recommend them more. Tim the general manager and Anne his assistant went above and beyond! James our sales guy was easy to deal with and made the experience painless. They have earned a costumer for life. We won't go anywhere else for another car. More
by cecrockett
Employees Worked With
James, Anne, Tim
Helpful March 11, 2016
Justin wyss is horrible. I never been treated like this ever when I have tried to buy a vehicle. It's his way or the highway. His horrible cocky attitude and being fluster whe I never been treated like this ever when I have tried to buy a vehicle. It's his way or the highway. His horrible cocky attitude and being fluster when you tell him no is laughable. Not always about savings or how much money you can take off the deal sometimes it's about the customers. Next time listen to the customer. You can't listen if your talking and that's a fact. More
by Entrepreneuexxl
Employees Worked With
Justin wyas
March 09, 2016
Worst dealership I have purchased from Where do I start? I purchased a new 2015 Ford Edge from San Tan. My salesman Chet Hulon was decent but could have spent more time learning about the p Where do I start? I purchased a new 2015 Ford Edge from San Tan. My salesman Chet Hulon was decent but could have spent more time learning about the product that he was selling. Let me move on to the problem. After negotiating until nearly midnight, I finally agreed on a fair price and payment. The dealership sent me out the door with a "new" car. Only problem is that we didn't see all the problems in the dark. The next day I discovered a hole in the driver’s seat, a dent in the driver’s rocker panel and some body plastics falling off. Living over an hour away I couldn't return as easily as I wanted. I went back in later to discuss the problem with the sales manager, Brian Large. He told me that they would fix all the problems. I was just informed after 3 visits to the service department including two failed attempts to fix the hole in the seat; the sales department will not replace the seat cover. Kevin Dewy and Brian Hutchinson said that the dealership was only patching it as a courtesy. The repair has made the seat look horrible and I see it every time I get into the car. The patch just keeps falling off and is a different color than the leather. Not to mention the overspray on my paint. The dent has yet to be repaired and the body plastic came off again. Don’t get me started about Rober Pemz (Service Advisor). I left my car for more than week and they never offered a rental or loaner car. They didn’t even offer to reimburse me for my gas. This was to fix what should have been fixed prior to me receiving the car. When I returned the work that was to be done was only somewhat finished. He told my wife that we would have to come back for the rest later. My advice, Go To Another Dealership. Any Dealership! Stay Away From San Tan Ford. They are not looking after their customers. Shame on Tim Holvik (General Manager) for running his dealership this way. They only want the $$$$. I am happy with the car but I am never going to purchase from San Tan Ford again. More
by Brady001
Employees Worked With
Brian Large(Sales manager), Kevin Devy(General Sales Manager), Brian Hutchinson (Sales Manager, Chet Hulon(Sales) and Rober Pemz(Service Advisor)
March 08, 2016
Excellent customer service & salesman This was my first purchase of a brand new car and Jake the salesman that worked with me couldn't have made it easier! I was very nervous and he set my This was my first purchase of a brand new car and Jake the salesman that worked with me couldn't have made it easier! I was very nervous and he set my mind at ease! I never expected to get into a brand new car but San Tan Ford made that possible for me. I would refer my friends and family if they are looking for a car for sure! Keep up the great work! More
by Cranges1027
Employees Worked With
Jake Dupont
March 03, 2016
Great customer service! Went to buy a new car when I got into a bind and walked out with a brand new Ford Escape. Had THE best sales guy, Mike Johnson, and he had the best te Went to buy a new car when I got into a bind and walked out with a brand new Ford Escape. Had THE best sales guy, Mike Johnson, and he had the best team behind him! They worked all day with the banks to give me the best deal possible, I would highly recommend this dealership to anyone who wants the best deal and the most trustworthy team behind it. More
by Morgan7
Employees Worked With
Mike Johnson
February 25, 2016
Excellent salesman Quick, easy and got a great deal on the car I wanted. Jim Berns was a great salesman, ask for him when you go there. Quick, easy and got a great deal on the car I wanted. Jim Berns was a great salesman, ask for him when you go there. More
by Justagirl
Employees Worked With
Jim Berns
February 22, 2016
Purchased 2013 Explorer The sales person was friendly, reasonable and listened to our needs. I offered once chance to visit with the Sales Manager and return with a price. Th The sales person was friendly, reasonable and listened to our needs. I offered once chance to visit with the Sales Manager and return with a price. The first offer was not what we were looking for. I went with the salesperson to the Sales Manager and made a counter offer. It was accepted. It was a quick, no frills deal. Just what we wanted. I had a previous experience with San Tan and it was the worst I ever experienced. The second time, with a different sales person was extremely good. After the sale, the Finance Manager was excellent as well. Gave us all the information we needed and was professional, personable and informative. After that, we spent time with a technician who explained all the displays and navigation system. They also followed up and offered for us to return to spend more time with the technician to go over all the controls of the vehicle. Trade in offer was low but acceptable. Overall, a very positive experience. More
by brs9
Employees Worked With
Nestor.
February 17, 2016
Bought new Tarus Abe in sales Not high pressure - which is exactly what we appreciate. He was very easy to work with & made us feel very comfortable. Everyone friend Abe in sales Not high pressure - which is exactly what we appreciate. He was very easy to work with & made us feel very comfortable. Everyone friendly & courteous. Abe in finance was easy to understand as he explained the extended coverage available for a small amount. Justin was so good in explaining all the gadgets on the inside and doing the blue tooth for us which probably would have taken us hours ! More
by Good by GM !
Employees Worked With
Abe Sow, Abe in finance, Justin - the tecky
February 04, 2016
Sales dept was ok - service is exceptional We bought a pre-owned car at San Tan Ford as they happened to have the make and model we were looking for. Sales department was ok - about as expecte We bought a pre-owned car at San Tan Ford as they happened to have the make and model we were looking for. Sales department was ok - about as expected. The finance paperwork processor (called finance managers in the auto industry) was really adamant about purchasing a warranty but I stood my ground and walked away to fight another day. That was the ok news. The great news is that oil changes are included and James in the service department is exceptional! Not only do the oil changes go smoothly but we just had a brake job and they upgraded us to the Mini Cooper S brakes with the sensors on them at no additional charge. All at a reasonable price. We were advised on a new set of tires sooner than later and provided us several options. We have had some terrible experiences in the past at other dealerships - we're a fan of James and the service department for sure. Even the girls at the cashier were super friendly! More
by tomgaughanphoto
Employees Worked With
James Rubio
January 07, 2016
They need to stand behind their deals!!! This dealership needs to stand behind their deals!!!! They they should be working with customers that are unhappy and make sure that things are corre This dealership needs to stand behind their deals!!!! They they should be working with customers that are unhappy and make sure that things are correct. More
by Asniper
Employees Worked With
Tommy josh
