San Tan Ford

Returning customer for vehicle purchase number two I just traded in my 2010 F150 (originally purchased here) for a 2016 Explorer. The trade-in price I received was fair (and in line with CarMax apprais I just traded in my 2010 F150 (originally purchased here) for a 2016 Explorer. The trade-in price I received was fair (and in line with CarMax appraisal) and the purchase price on the vehicle was amazing. I'm a researcher-to-death kind of guy and I am extremely happy with the experience and prices. My wife's 2013 Ford Fusion was purchased through the Costo Auto Program, so I was determined to buy the 2016 Explorer this way, but San Tan's price ended up being better than the Coscto price. Also, we've been having our Fords serviced here since 2009. Their service department is the best we've ever used which makes coming back to San Tan Ford for a purchase that much easier. More

For the last 20 years I have been a Ford guy! With having my 2010 Ford Escape serviced at San Tan after moving to Arizona from the East Coast I have been very pleased with your great service and a With having my 2010 Ford Escape serviced at San Tan after moving to Arizona from the East Coast I have been very pleased with your great service and always getting sound advice from both Eric's in your service group. However, I noticed when I pulled in your sales people use to jump on me almost to try and sell me a Ford. About three month ago I decided to buy a 2016 Ford EDGE and Chapman Ford had a good price but San Tan Ford had the great service record with me. Of course I didn't have to be sold on a Ford just on a fair price and a good service record. So, San Tan Ford won my business. More

Brakes I would like to give a shout out to Eric @ Santan Ford for finally getting my truck squared away! After 5 visits it seems the brakes are finally quite I would like to give a shout out to Eric @ Santan Ford for finally getting my truck squared away! After 5 visits it seems the brakes are finally quite. The service was excellent and things happen, but I was patient and the dealer treated me right and went above and beyond my satisfaction. I will continue service here and would recommend anyone, any car, to bring it to San Tan for quick reliable service. Sincerely, Mike Bashon More

Bait and switch! National Ford ad offers a vehicle for $159 a month on a the year lease. I have all the required things to get the deal, but San Tan tries to give me National Ford ad offers a vehicle for $159 a month on a the year lease. I have all the required things to get the deal, but San Tan tries to give me the same car for over $400 post month. Nice Try. You've lost my business and worst of all, I will tell everyone I know how badly you tried to cheat me. They even said the FORD ad I provided was wrong.....and it was from Ford.com! More

****READ THE REVIEWS BEFORE YOU GIVE THEM YOUR MONEY***** We purchased a new 2013 Escape from San Tan Ford. First odd thing we noticed was that our car did not have the GPS mode that the sale person told us a We purchased a new 2013 Escape from San Tan Ford. First odd thing we noticed was that our car did not have the GPS mode that the sale person told us about. We brought the vehicle back and they said "Sorry the sales person was wrong about this vehicle having GPS" hmm.. But was paid for a vehicle with GPS..well it was done with and I didn't want to be too critical at that time. THAN TODAY !! 5-29-16 Where out shopping and we got the car loaded up, than tried to shut the rear door, and it wouldn't latch !! So now I have a car, that the door will not shut and I cannot secure the vehicle. The vehicle is unsafe to drive with the rear door flying open. I called San Tan and they said that they can't do anything til Tuesday !! SO what they xxxx am I suppose to do with a car door flying open while your driving and I cannot lock it. I asked for them to at least provide me with a rental car while I wait to get it fixed. He I believe his name is "Josh" the Mgr. Once again he said they can't look at it til Tuesday. I Just flipped !! I told him I will have the car in his drive way in 15 min !! I did and I was PISSED !! YES, I SKIDDED IN THEIR DRIVEWAY!! AND YES I WAS YELLING!! They was saying they did nothing to me to deserve my outrage and anger: Told me the car had GPS it DID NOT and did nothing to get my money back that I paid They threaten to have the car towed off the lot !! They threaten to have me arrested !! The manager got in my face and threaten to kick my xxx !! Than while I was leaving, someone said "we can't fix your car we don't have your keys". I replied, "ask your manager who dropped it on the ground and kicked it across the lot". Does San Tan stand behind you after you hand them your money ? Do they stand behind the products they sell ? Do they provide as promised ? Questions you should research before you hand them your money Read the statements and ratings others provide. I didn't and now I'm having to dead with this. More

San Tan Ford - Where it's all about ME! My wife and I worked with JD, new car salesman, and he really made the car buying experience as easy as it could be. JD never pressured us, listened My wife and I worked with JD, new car salesman, and he really made the car buying experience as easy as it could be. JD never pressured us, listened to our feedback and continued to show us new Explorers until we found the perfect Limited. We had previously been looking at XLT models, however, the Memorial Day sale was going on and we were able to get into a nicer model for what we had expected to pay for the XLT. We couldn't be happier to add this new Ford to our driveway and with our first child one on the way, this new SUV is going to give me a little more piece of mind when my wife is driving around with our baby. Thank you JD and thank you San Tan Ford for an amazing deal. We will be back to purchase our next vehicle, I just hope JD and the rest of the team is still there to take care of us. Additionally, I traded in my old vehicle at a fair price, which saved me from having to deal with low ball offers from people on craigslist and autotrader. Thanks again San Tan Ford, very happy to feel like part of the San Tan family. More

Service or not? Bought a use car for my wife from San Tan Ford and after keeping me doing paper work way to long, hungry, and tired...they sold me a bunch of extra cr Bought a use car for my wife from San Tan Ford and after keeping me doing paper work way to long, hungry, and tired...they sold me a bunch of extra crap including a service contract which included oil changes. After the third oil change, my wife came home a week later and said her Change Oil light was on. I inspected the oil only to find it was a quart low and black, and notice oil on the garage floor under the front of the car. I assumed I was being ripped off (big surprise) and went ahead and changed the oil and filter myself. When I jacked up the car I found the shroud under the engine compartment was missing screws and it was bent down where the filter in located. The filter "looked" new but was not tight and leaking oil from the filter seal. I pulled the shroud, cleaned it up, changed the oil and filter, reset the Oil sensor and behold! No more problems. I don't know what the do with our cars in the service department, but mine was not being serviced, at least how I expected it to be. I have not been back since. Beware of San Tan's "service", and inspect your car before leaving the to make sure they did what you paid to get done. More

Carfax is a joke! Santan Ford sold me a "Carfax" clean Escape which I found out later after washing all the oily wax off the car, had some kind of front end damage, whi Santan Ford sold me a "Carfax" clean Escape which I found out later after washing all the oily wax off the car, had some kind of front end damage, which was repaired and painted. This should have be on the report and it was not, allowing them to sell it for a higher price. DO NOT BUY USED CARS FROM THIS DEALER! More

Service contract Purchased a used vehicle and paid to have paint touched up. Partially done and was told they did not have enough paint to finished. Advised they wo Purchased a used vehicle and paid to have paint touched up. Partially done and was told they did not have enough paint to finished. Advised they would call and come to our house to finish when they received the paint. That was Oct or Nov. They have never called. We have been in touch with Sales and they advised that their service department has called several times. Have called service and left phone numbers and still no call. We have now been advised that they have been talking with wife of purchaser. I am the wife and I have never talked with anyone. All we want is for them to finish the job. Would never purchase from them again. Makes me wonder what kind of management they have that they do no live up to their contracts. More

CROOKS!! STAY AWAY AT ALL COSTS!!!! STAY AWAY AT ALL COSTS!!!!! I wish there was a ZERO STAR option available. This dealership has the most unethical business practices I have ever seen STAY AWAY AT ALL COSTS!!!!! I wish there was a ZERO STAR option available. This dealership has the most unethical business practices I have ever seen out of all my dealership purchases through the years. I recently relocated to Phoenix from Ohio. I went in to look at an F-150. I own a 2016 Jeep Grand Cherokee Overland with about 5500 miles on it which I wanted to trade. I decided that I wanted a bigger vehicle due to the fact that the drivers are very erratic here. After the test drive I went in to run the numbers and paperwork. My issue is not with the discount that was given off their truck but the money that they tried to give me for mine. My Jeep has window sticker MSRP of $48,685. After discounts I am going to say that I paid around $46,500. San Tan Ford offered me $31k for my trade. I can understand $5k - $7k in a equity hit but not $15k. I even showed them values for a 2015 Jeep with the same miles in Fair condition and the value was $39k and change. THEY ARE A BUNCH OF CROOKS. I had a phone call from the Sales Manager at this dealership today which prompted my review. We went back and forth about values and numbers, etc. He finally ended the conversation after getting upset that I am too smart for the dealer haggle and number games and blatantly told me. "Well, I am not going to get anymore money for your trade. I think we should just end things here." He then hung up in my ear. I never asked them to contact me. I made that very clear that I was done with them after my salesman brought out the first sales manager during the trip to the dealership. Do yourself a favor while you are ahead, STAY AWAY!!!!!!!!!!!! The only thing that I have to say positive is that our salesman Nister is an awesome salesman and I feel bad that he is working for such a crappy company. More