San Tan Ford

San Tan Ford Treats You Like Family I would like to share my experience of purchasing a 2017 F-350 Lariat from San Tan Ford. This all began with one my fleet trucks, a 2014 F-350 XLT ha I would like to share my experience of purchasing a 2017 F-350 Lariat from San Tan Ford. This all began with one my fleet trucks, a 2014 F-350 XLT having a “check engine” light alert me to a unknown problem with the motor. My office manager told me about his experience working with San Tan Ford and he recommended I give them a call and to check their schedule for repairing the truck. I spoke with Larry Nelson, one of the service advisors and explained my dilemma. I told him I would be in the very next morning at 7:00 to drop the truck off. When I arrived at their facility the next morning a little before they opened, I received a call from one my crewmembers who was driving another of my fleet vehicles, a 2016 Ford F-350. A “low fuel pressure” warning resulted in the motor stalling and would not restart. Talk about murphy’s law. This meant I now had both the 2014 & the 2016 trucks unavailable for work, leaving only my 2012 truck to complete the work for the day. To say I panicked a little on the inside would be to put it mildly. However, within 2 hours I had the 2016 truck towed to their facility, where both trucks were brought into the service bays. I watched with wonder and amazement at the efficiency of the service department and how they handled both of my unfortunate situations. He smiled and then explained San Tan Ford provides service for many of the larger fleets, such as the Border Patrol, Ambulances, Police among others. I could feel he had a real sense of my urgency to get my 2 fleet trucks repaired so they could be back in service. He had a couple of available technicians diagnose the problems quickly, and it turned out the 2014 had a defective CAM sensor and the 2016 had a defective fuel pump, which they promptly fixed the very same day. They did want to hold onto the 2016 for a few hours the next day to drive it on the highway for a period to be sure there would be no surprises, and I agreed it was a good idea. Wow! I had never had a dealer fix a problem on one my trucks in the very same day, let alone 2 different problems on 2 different trucks. What a pleasant surprise this was. Long story short, I decided my company needed to purchase another truck to add to my fleet of 3 trucks and make it 4 trucks, just to be sure if 2 trucks broke down at the same time, I would not find myself in the same predicament again. Larry introduced me to John Dye, one of the Commercial Fleet Salespersons working there. I explained I was in the market for another truck, but did have any time or energy to play the stereotypical game usually associated with a vehicle purchase. He assured me I would get straight answers and be treated properly and with no waste of my time. He researched the inventory currently on hand and what was expected to be arriving soon. I choose a 2017 F-350 Lariat – FULLY loaded, which was to arrive at their facility in reasonably short amount of time. This gave me time to order an air hitch from Air Hitch Technologies and make arrangements with my graphics company for a vehicle wrap. John certainly went out of his way to be transparent and not only gave me the rebates due from Ford Motor Company, but also a very nice discount off the sticker price. The day I picked up the 2017 truck was a very good experience, starting from the time I arrived. The truck was out for the morning getting the new Inyati Bedliner installed. During this time, I completed the finance potion of the purchase with Jason Zakaras. He used a coupon from Ford to lower my interest rate by about 1/2%, and also added 1 year to the term of my warranty at no additional charge. 15 minutes later with all the final paperwork complete, I wandered into the lobby, where I could observe the activity and day to day operations of San Tan Ford. What I saw of everyone there reminded me of families who are close and communicate well together. I personally met Tim Hovik the General Manager and the Owner of San Tan Ford, who told me if there was ever anything I needed, not to hesitate to reach out to him. He even gave me his direct line, along with his email address. Later, I observed all the staff sing happy birthday to one of their employees and it was indeed an event typical of family members who care, yet taking place in a business setting. I was a little envious a company this large could find this kind of balance between work and comradery, but here it was right before my very eyes. When the truck was ready after the final detailing, I discovered they had also provided me with a full tank of fuel. Hmmm! I just kept getting these little pleasant surprises all day long, and there was nothing phony about it. It appeared everyone just wanted to be helpful and enjoyed their jobs. Even the young man who explained all the gauges and electronic technology took great pride in showing me all the latest features Ford had put into my new truck. I can honestly say I have never had such a good experience with a company, lasting over several weeks as I have had with San Tan Ford. Thank You Again Everyone! Regards, Jack King President - Arizona Home Floors, LCC President - DustRam, LLC More

Ford f150 Great experience. The sale was low pressure and overall an enjoyable experience. I highly recommend this dealership to anyone looking for a car or tru Great experience. The sale was low pressure and overall an enjoyable experience. I highly recommend this dealership to anyone looking for a car or truck More

A fantastic experience This is the first car I've bought, and it was an amazing experience. All you hear about dealerships is how scary and overwhelming they are, but this w This is the first car I've bought, and it was an amazing experience. All you hear about dealerships is how scary and overwhelming they are, but this was far from it. Everyone was so kind and helpful and I would definitely recommend San Tan Ford to anyone I know! More

Worst Experience with a Dealer Ever The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommende The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommended I contact a local dealer to setup the free service. My car has some aftermarket components and I've been fooled into San Tan Ford's scammy service department tricks in the past so I wanted to be super up-front and clear when I brought my vehicle in this time. I called ahead to setup a service appointment and let the girl on the phone know that my vehicle has aftermarket airbag suspension and a supercharger. She assured me that since they are a Roush dealer that they work with aftermarket components all the time and that my vehicle would be fully covered since this a national Ford recall for the airbag. When I dropped off the vehicle my service adviser Robert Pence didn't walk around the vehicle and take note of any damage, like I had been used to having done in the past. I was very thorough and clear with how the airbag suspension works with the controller and that the wheels cannot turn more than 90% as the over sized tires will hit the side skirts. The next day I got the call that my vehicle was done and headed down to pick it up. Robert told me to head over to cashier to sign the paperwork and I'd be all set. I took a look at the paperwork and noticed that they wanted me to sign saying I'm picking up the vehicle in satisfactory condition even though I had not seen the work that had been completed on the car yet. I asked the cashier to have the vehicle brought up so that I could check everything out before signing. The employee that went and retrieved the vehicle came flying up into the service bay, definitely faster than he should have been and when he pulled the vehicle into the spot in front of me he didn't have the car's suspension aired up enough, and ended up breaking both my front fenders and then ripping my side skirt off of the vehicle. I was in shock to watch my vehicle incur such damage not even five feet away from me. The employee got out of the vehicle and took a look at what had happened and didn't even say a word to me. No apology or anything. Robert was called out from his desk and he then involved his manager Leslie. They both came out and assured me that they would get everything taken care of. Robert took a little plastic clip and pushed my broken side skirt back into place and told me it would be totally fine to drive home. He said to email him all the information for the aftermarket fender and side skirt and that he'd handle it. The following business day I headed down to a collision body shop in Tempe to have an estimate invoice created. I emailed Robert that night with all the information and the invoice. He replied the next day letting me know that I would need to get an estimate from Southwest Collision Center since that's a shop that they deal with. If I would have known this the day before I would've went there first! I then had to drive me vehicle back out to Tempe and take a half a day off of work to get another estimate for Robert. This body shop was nearly an hour away from my house. Once I submitted this new invoice Robert let me know he would talk to his manager Leslie and get back to me. The next day he emailed me letting me know that I could bring the car down to Southwest to be repaired. I then called Leslie let her know I did not feel comfortable dropping the car off anywhere based on what had happened at the dealership and that I simply wanted the amount of money it was going to cost and that I would go through a trusted shop or simply do the work myself, she was outraged that I did not want to go through Southwest and even yelled at me on the phone telling me that I had inflated the estimate invoices. I had to talk to her manager John since she was extremely unprofessional. He was also extremely hesitant to not have me go through their body shop. I'm sure they get some massive kick-back from Southwest and that's why they wanted me to go through them. John told me the only way he would send me a check is if it was for less than half of what the quote was for since he "knew he could get it done cheaper" as his dealership. Which is something you never want to hear when it involves your pride and joy that you built. To have someone just let you know that they can fix the damage that they did cheaply. I have never felt so disrespected in my life. This is a dealership who's website even states "Our service center provides you with a no-hassle Ford service experience and our professional staff". I can't find one true piece of that statement with San Tan. Do yourself a favor and find a service center that knows how to treat a customer, and if they do ever mess anything up they actually take some accountability and ensure the issue is resolved promptly and correctly. More

purchase a Ford Fiesta I wanted a new Ford Fiesta. Pam directed me to a 2016 that was just what I wanted. Since it had never been sold the original warranty applied and th I wanted a new Ford Fiesta. Pam directed me to a 2016 that was just what I wanted. Since it had never been sold the original warranty applied and the price was better than a 2017. More

Correction on survey For some odd reason surveys are vague in that it doesn't reflect on all persons involved or allow the space to thank or single out individuals involve For some odd reason surveys are vague in that it doesn't reflect on all persons involved or allow the space to thank or single out individuals involvement. So that being said, I would like to say James Persely is a awesome individual, who made my experience as pleasurable as it could be. (Buying a vehicale for the first time was extremely stressful for me) James P. Took a lot of the stress out of the experience with jokes and sharing stories of his first time purchase and of other topics. James wasn't the one who started the sale but it was passed on to him at the end, and the survey I took unfortunately reflected on him and not the intended individual who started it. For that I have to correct the vagueness of the survey and say Thanks James, if it wasn't for you I probably would have lost my mind. I must also say, thanks for following up and seeing how things have been. A few issues have risen but nothing that he did. With that being said, see James P if you go to San Tan Ford. Oh and Jesus in the service department is a awesome individual as well, he got one of the issues sorted out in a snap. After I visit the dealership in the morning to address some things , I will let everyone know the out come, with the issues that needed to be addressed. More

Awesome Checked inventory on-line. Sent request for information, responded very promptly. Showed up to the dealership and Kareem has a vehicle ready for me Checked inventory on-line. Sent request for information, responded very promptly. Showed up to the dealership and Kareem has a vehicle ready for me to look at. Very courteous and polite, deal didn't take long to get completed. More

Broken promises Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right the Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right then. I get a call right before 5:00 and am told that they just looked at it but will have to call the dealer line tomorrow . I'm not sure they have even looked at it yet. Huge inconvenience and I felt like I was being get a line of bull. Never again. !! More

Ok Experiance Everything was great until we had to give the escape back due to financing issues that did not meet our budget at this time. Everyone was friendly and Everything was great until we had to give the escape back due to financing issues that did not meet our budget at this time. Everyone was friendly and kind to us at the dealership. One thing that could be improved upon though is instead of telling us we had to come in a sign more paperwork and bring in proof that our home loan was up to date would have been nice to know that the payment was going up also (which is not currently in our budget) and we would have been better prepared to give the vehicle back instead of waiting until we showed up to let us know the payment was going to increase. I will say it was a little demeaning for me and my wife to stand in the parking lot with our 3 children and have to transfer our belongings from what we thought was our new vehicle to our old vehicle. All in all though the Escape was great for the short time we had it. More