San Tan Ford

My recent service was unfortunately highlighted by high costs, a slow turnaround, and poor communication—a sharp contrast to a much better experience I had here previously. I brought my truck in on Saturda costs, a slow turnaround, and poor communication—a sharp contrast to a much better experience I had here previously. I brought my truck in on Saturday for an oil change, tire rotation, and bed camera replacement. Despite an expectation set for Monday, I didn't get it back until Tuesday. Cost: I was charged two separate diagnostic fees of $199 each for a check engine light (even after I mentioned I'd already replaced the battery) and a bed camera issue. The invoice described the troubleshooting for both as nearly IDENTICAL (code reading and circuit validation) yet still charged two diagnostics. The final bill of $762 for a camera replacement, oil change, and tire rotation felt excessive, especially given a replacement camera costs about $40 and takes 15 minutes to install. Time & Communication: Our service advisor, James, was very difficult to reach. If I missed his call, I could never get him on the phone when I called back. For a multi-day repair, the complete lack of proactive updates via text or email was a major problem. This was the opposite of our previous visit with Alysa, who provided excellent, consistent text communication from the moment we dropped off. In hindsight, I should have handled the issues myself. The long wait, high price, and inconsistent service quality will make us reconsider coming back. I would advise others to confirm all pricing and the expected communication process very clearly before leaving their vehicle, and perhaps give strong consideration to which service advisor is handling their visit. More

I recently purchased a 2026 Ford F350 Super Duty SRW 4x4 Crew Cab King Ranch. My customer service experience - starting & ending with John Dye, Internet Sales Manager & then assistance from Timothy Halvorse Crew Cab King Ranch. My customer service experience - starting & ending with John Dye, Internet Sales Manager & then assistance from Timothy Halvorsen, Inventory Manager, as well as Delivery Manager & his team was OUTSTANDING - the best buying experience that I have ever had. Thank you! More

Great employees, they really work with you and help make your vision come true! Very personalble & not pushy. Very clean dealership as well! your vision come true! Very personalble & not pushy. Very clean dealership as well! More

John is always easy to work with and I have purchased several cars with him and San Tan Ford. several cars with him and San Tan Ford. More

Dishonest dealership. I feel I was sold a "certified" truck with a bad transmission. It was in the shop longer than I have owned it. Refused to fix an issue that was prese I feel I was sold a "certified" truck with a bad transmission. It was in the shop longer than I have owned it. Refused to fix an issue that was present when I bought it. Service department does not communicate and they actually damaged my truck and tried to pass it on to me. Can you do -10 stars? What a clown show this place is. So I called Roberto Taylor...and asked if we could have an honest conversation and this dude does nothing more than make excuses and talks down to you and he is weapons grade condescending. He has a script he follows to protect the dealership and its profits. His interest are NOT aligned with yours or basic customer service. This dealership sucks! Thanks for confirming that Roberto. More

John Dye is alway wonderful to work with. And he has been our personal sales person for over 10 years now . And he has been our personal sales person for over 10 years now . More

this was the 4th 4runner bought from San Tan Ford- very pleased with how it all went down! pleased with how it all went down! More

He would not honor a nationwide Ford Red Carpet lease deal advertised on the Ford website. He claimed that the advertised price was only for Michigan. That was a blatant lie. His offer was nearly twice a deal advertised on the Ford website. He claimed that the advertised price was only for Michigan. That was a blatant lie. His offer was nearly twice as much. More

Their customer service will keep me coming back! Ask for John Dye! He is friendly and trustworthy. The best experience I’ve ever had buying a car! Ask for John Dye! He is friendly and trustworthy. The best experience I’ve ever had buying a car! More

No pressure. It was very easy to work with the staff. Located the vehicle I wanted. I’m very happy. It was very easy to work with the staff. Located the vehicle I wanted. I’m very happy. More