San Marcos Chrysler Dodge Jeep Ram

Horrible service department So first off, I would say don't take your vehicle here to be serviced. Like others, I wish I would have read the reviews before taking my vehicle here So first off, I would say don't take your vehicle here to be serviced. Like others, I wish I would have read the reviews before taking my vehicle here. There is obviously an issue with the way this place operates. The feeling I got from the folks at the front desk of the service department was, they get a lot of returning customers with complaints. A revolving door. I know that dealerships are more expensive but thought that the knowledge and experience with the maker of my vehicle would compensate for the price difference, I was wrong. I brought my vehicle in for an issue I was having with vibration from the front driver's side wheel. I believed it was a bad wheel bearing. This was self-diagnosed, to the best of my abilities, through some research and knowing a little about automobile repair. I knew that (for my vehicle) the front wheel bearings had to be pressed in, needing an expensive tool that I did not have. As well, my horn was not working and I know little to nothing about electrical repairs. It specifically states on paperwork (CUSTOMER STATES HEARS A WHOOP WHOOP NOISE FROM LEFT FRONT AT SLOWER SPEED) Three days after dropping my vehicle off I pay a $568 bill just to get in my vehicle and have the exact same issues going on. Hearing the exact same noise from when I brought the vehicle in, I exit the highway and head back to the dealership, where I end up talking to Brian who gets in the vehicle with me for a drive and he tells me "yes, it is your front driver side bearing that is bad but we replaced your rear driver side bearing because it was worse" Ok? The paperwork I got states "test drove after bearing replacement and notice CVT transmission noisy.” Obviously, no one test drove it afterward because it only took a matter of seconds for Brian to hear the bearing, also my horn was still not working. Brian's excuse was that the mechanic working on my vehicle was an "older" gentleman. This was at the close of business so I told Brian I would return the following day. I'm not the type of person to start a scene in a public place and gave Brian, Randall (who took my vehicle in), and Terry every chance to correct the situation. All I was told, was to bring the vehicle back in to be fixed when I had time. No estimate, no discount, no sorry for wasting your time, just “bring your vehicle back in when you have time and we'll fix it”. I should have never gotten my vehicle back in this condition, with the same issues I brought it in with. It should have been fixed the first time. I would have gladly paid for both bearings to be replaced while it was already in the shop. That didn’t happen though. I ended up being referred, by a friend, to a locally-owned mom-and-pop automotive repair establishment (all “older” mechanics) where they were friendly, fixed my vehicle in two days (including the horn) and for less than it cost me for just one driver's side rear wheel bearing replacement from this dealership. I’m currently deciding between either a Dodge or Chevy pickup, if I decide to go, Dodge, I'll have to make the trip to somewhere else to get it. More

Rhette robinson We have been buying vehicles from dodge for a couple of years already and dealing with rhette we can always feel like we are getting a good deal he is We have been buying vehicles from dodge for a couple of years already and dealing with rhette we can always feel like we are getting a good deal he is a good salesman and wants his customers to be happy with the purchases More

"AWESOME DEALERSHIP" San marcos dodge is one of the best dealerships i have known. I have purchased every vehicle i have owned from there due to always getting great serv San marcos dodge is one of the best dealerships i have known. I have purchased every vehicle i have owned from there due to always getting great service and great help.. Rhette is awesome at doing what he does, he helped me step by step and got me into the vehicle i wanted. I would recommend San Marcos Chrysler Dodge to all my friends and family. More

The worst customer service ever Horrible service I could never get any answers about my financing, i was treaded like a child, the service coordinator Mike is the worst service coord Horrible service I could never get any answers about my financing, i was treaded like a child, the service coordinator Mike is the worst service coordinator I have ever dealt with. I do not recommend this dealership to anybody. Faulse advertising they say no credit bad credit destroyed credit no problem. Lies lies lies full of lies don't trust this place worst dealership experience in my life. More

Awesome dealership Rhette was absolutely amazing! Him and his team were able to get me approved and on the road when other places had turned me down.. they know what the Rhette was absolutely amazing! Him and his team were able to get me approved and on the road when other places had turned me down.. they know what they are doing and are extremely friendly and helpful! I recommend if you are looking for a new rude girl see Rhette!!! I'll definitely be back! More

Excellent Our experience was very satisfying..We got the car we wanted at the price we loved...Virginia Lerma helped us through every step and process.Virginia Our experience was very satisfying..We got the car we wanted at the price we loved...Virginia Lerma helped us through every step and process.Virginia answered all questions we had was very kind and respectful she really knows her job well....I Roy Garza would and will recommend anyone to San marcos dodge with Virginia Lerma....We got a 2013 Dodge Challenger and we love it....Thanks Virginia Lerma. .. More

No Honor If anyone in Management gives you a verbal agreement, states how they will take care of you after the sale, will honor any agreement...... it's a lie! If anyone in Management gives you a verbal agreement, states how they will take care of you after the sale, will honor any agreement...... it's a lie! If for any reason your feel compelled to buy any thing at San Marcos Dodge Jeep - keep in mind when you drive off the lot, check for your watch and rings if you shook hands. They for certain have your wallet. AND you get no agreed services! More

STAY AWAY!!! Incompetence and poor attitude Good luck trying to get warranty work done. Incompetent mechanic Johnny Topete blames non related parts of the vehicle as the problem so he doesn't ha Good luck trying to get warranty work done. Incompetent mechanic Johnny Topete blames non related parts of the vehicle as the problem so he doesn't have to fix anything. Vehicle had 93 more miles on it than when I brought it in, left me with no gas, and the inside smelled like Bigfoot had some bad tacos. I ordered the parts and will fix myself. Service adviser Lynn had a poor attitude from the get go and seems miserable working there. I wish Tina still worked there. She was awesome! I will make sure no one I care about goes there for any reason. More

Not a totally honest dealership Purchased my 2016 Chrysler 300 back in may of 2016 car was semi used. Salesman told me another owner had the car about seven months traded it back in Purchased my 2016 Chrysler 300 back in may of 2016 car was semi used. Salesman told me another owner had the car about seven months traded it back in for a truck the car is fine.this last week got a car fax report on vehicle found out the car had been a rental was involved in a minor accident side curtain airbag deployed... car went to auction San Marcos Chrysler bought car repaired it then sold it on used car lot of course they did not disclose to me they wouldn't and I didn't think to ask for cars history I don't think I will give then my business again can't trust them... More

Thanks for nothing The service department is an absolute joke. Took my Jeep in after several days in a row having to jump it despite having a new battery and starter. Je The service department is an absolute joke. Took my Jeep in after several days in a row having to jump it despite having a new battery and starter. Jeep says there's a draw coming from my sunroof motor that is draining the battery, so I ask them to just disconnect it since I never use my sunroof anyways. I get my car back, and my check engine light is on and my AC will not work. I take it back to them, and they say it's just a "coincidence" that it stopped working as soon as I got my car back from them. Hector was rude and incompetent. And Terry was no help either. I get it, I'm a young girl with a car problem. They look at me and see ignorance and dollar signs. But I wasn't born yesterday and this isn't my first rodeo. I do not appreciate being lied to and taken advantage of. These people are not decent human beings. They are crooks and con artists, just like all the other reviews say. Go anywhere but here. More