San Marcos Chrysler Dodge Jeep Ram

Broken Promises and Selling Me Parts I Didn't Need For seven days my jeep stayed in their shop diagnosed with promises every day they would get right on it the following morning and contact me. On For seven days my jeep stayed in their shop diagnosed with promises every day they would get right on it the following morning and contact me. On the seventh day they informed me that my total bill would exceed $6,000 for a REBUILT transmission and transmission cooler. Withing minutes I had quotes for the same REBUILT transmission for half the price with assurances that a transmission cooler did not need to be replaced. This is the way dealerships used to operate. Apparently San Marcos Chrysler Dodge Jeep Ram have returned to selling parts their customers don't need. More

False advertising Beware online price differs by thousands on Car lot, false advertisement there is no fine print and they jacked up price more then worth saying it's a Beware online price differs by thousands on Car lot, false advertisement there is no fine print and they jacked up price more then worth saying it's an only cash value price but don't advertise online, also they charge a 499.00 price additional for purchasing a car from them?. Beware More

Rude Sales Person So I get this text message from San Marcos Dodge, saying, "Hi Danielle," and then they go on to tell me how they can give me a good offer on a vehicle So I get this text message from San Marcos Dodge, saying, "Hi Danielle," and then they go on to tell me how they can give me a good offer on a vehicle we don't have anymore. I tell them they have the wrong person and the wrong vehicle and I added "xxxx off." They wrote me back calling me "rude." I didn't call them the wrong name and offer them something worthless, but, they called me the wrong name and made me a worthless offer then called (italicized) 'me' rude. Hey, San Marcos Dodge, you need a lesson in manners. More

Horrible service department So first off, I would say don't take your vehicle here to be serviced. Like others, I wish I would have read the reviews before taking my vehicle here So first off, I would say don't take your vehicle here to be serviced. Like others, I wish I would have read the reviews before taking my vehicle here. There is obviously an issue with the way this place operates. The feeling I got from the folks at the front desk of the service department was, they get a lot of returning customers with complaints. A revolving door. I know that dealerships are more expensive but thought that the knowledge and experience with the maker of my vehicle would compensate for the price difference, I was wrong. I brought my vehicle in for an issue I was having with vibration from the front driver's side wheel. I believed it was a bad wheel bearing. This was self-diagnosed, to the best of my abilities, through some research and knowing a little about automobile repair. I knew that (for my vehicle) the front wheel bearings had to be pressed in, needing an expensive tool that I did not have. As well, my horn was not working and I know little to nothing about electrical repairs. It specifically states on paperwork (CUSTOMER STATES HEARS A WHOOP WHOOP NOISE FROM LEFT FRONT AT SLOWER SPEED) Three days after dropping my vehicle off I pay a $568 bill just to get in my vehicle and have the exact same issues going on. Hearing the exact same noise from when I brought the vehicle in, I exit the highway and head back to the dealership, where I end up talking to Brian who gets in the vehicle with me for a drive and he tells me "yes, it is your front driver side bearing that is bad but we replaced your rear driver side bearing because it was worse" Ok? The paperwork I got states "test drove after bearing replacement and notice CVT transmission noisy.” Obviously, no one test drove it afterward because it only took a matter of seconds for Brian to hear the bearing, also my horn was still not working. Brian's excuse was that the mechanic working on my vehicle was an "older" gentleman. This was at the close of business so I told Brian I would return the following day. I'm not the type of person to start a scene in a public place and gave Brian, Randall (who took my vehicle in), and Terry every chance to correct the situation. All I was told, was to bring the vehicle back in to be fixed when I had time. No estimate, no discount, no sorry for wasting your time, just “bring your vehicle back in when you have time and we'll fix it”. I should have never gotten my vehicle back in this condition, with the same issues I brought it in with. It should have been fixed the first time. I would have gladly paid for both bearings to be replaced while it was already in the shop. That didn’t happen though. I ended up being referred, by a friend, to a locally-owned mom-and-pop automotive repair establishment (all “older” mechanics) where they were friendly, fixed my vehicle in two days (including the horn) and for less than it cost me for just one driver's side rear wheel bearing replacement from this dealership. I’m currently deciding between either a Dodge or Chevy pickup, if I decide to go, Dodge, I'll have to make the trip to somewhere else to get it. More