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San Marcos Chrysler Dodge Jeep Ram
San Marcos, TX
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 688 reviews
March 22, 2019
Horrible car buying experience of a lifetime! The worst car buying experience I ever experienced! Very unfriendly during the purchase as well as no help when I addressed concerns about the vehi The worst car buying experience I ever experienced! Very unfriendly during the purchase as well as no help when I addressed concerns about the vehicle I was purchasing. More
by Jon74742323
Employees Worked With
Vale
March 15, 2019
DO NOT TAKE YOUR VEHICLE THERE!!! Our Service Advisor, Rolando, did nothing but lie and dodge all communication!!! Replace several incorrect parts and didn't replace others they were s Our Service Advisor, Rolando, did nothing but lie and dodge all communication!!! Replace several incorrect parts and didn't replace others they were supposed to! Tried to bill us for work that our warranty had already paid them for! Tried to charge us for work that wasn't done and work that we never authorized them to do! Had our car over 4 months and never fix anything we brought it in for! The Service Manager, Terry, never returned any communication! Even when he caught the advisor lying, still sounded with him and blatantly called us the liars! The customer service was horrendous! This coming from 2 people that have worked in the automotive industry for years! Had to get Dodge Corporation involved to get anything done! I've never had a more horrible experience in my life! More
by MinivanMom
Employees Worked With
Rolando Terraza Terry Wagner
February 28, 2019
It was awesome! The Service Center was very professional and provided a drive to and from my work with expediency. I would highly recommend them to anyone needing the The Service Center was very professional and provided a drive to and from my work with expediency. I would highly recommend them to anyone needing their vehicle serviced. More
by Julie
Employees Worked With
Gilbert
February 22, 2019
Oil Change I brought my car in around 9:15 A.M. yesterday (2/21/19) for an oil change. I was told it would be a couple of hours before my car would be ready. S I brought my car in around 9:15 A.M. yesterday (2/21/19) for an oil change. I was told it would be a couple of hours before my car would be ready. So I waited. I got my car THREE HOURS AND THIRTY MINUTES LATER!!!!! I inquired around two hours and thirty minutes, and the service rep stated he would check. Around 12:30, the manager indicated that they were working it and it would be ready shortly. I finally got my car at 12:45 P.M.!!! I’m currently looking for another Jeep dealership!! To make matters worse, the two ladies who came after me got their cars back before I did! I spoke to one of them in the hallway about it!!! I have been bringing my car there for 3 years!!! I didn’t even get a thank you from the service rep!!! Headed back to Austin or somewhere else.... More
by Jeep62
Employees Worked With
James Cruz
February 21, 2019
Alejandro Dominguez Salesman Alejandro Dominguez Salesman Is awesome yes I would recommend my friend to go see the vehicle in San Marcos and have Alejandro help them very honest Alejandro Dominguez Salesman Is awesome yes I would recommend my friend to go see the vehicle in San Marcos and have Alejandro help them very honest More
by Molina G
Employees Worked With
Alejandro Dominguez
February 16, 2019
Best of the Best This dealership is one those small town dealerships that still care about its customers and go out of their way to get you the best price. Besides th This dealership is one those small town dealerships that still care about its customers and go out of their way to get you the best price. Besides that once you buy from them they have the best service department. More
by Starrider98v
Employees Worked With
Vale Moreno, Mike Diers
February 05, 2019
Great turnaround. Excellent service. I brought in my Jeep to be serviced when the oil filter housing needed replacing and I couldn’t even get the dealership service department in south Au I brought in my Jeep to be serviced when the oil filter housing needed replacing and I couldn’t even get the dealership service department in south Austin to answer the phone after a day of trying. Rolando was extremely helpful, knowledgeable, and accommodating. My experience with their service and using my warranty was very easy and my Jeep was returned to me in just over 24 hours, topped off and shiny. Excellent customer service with a great turnaround. I will definitely be returning to San Marcos the next time my Jeep needs servicing. More
by Jcast04
Employees Worked With
Rolando Terrazas
February 03, 2019
Great Service Thank you Mario for once again helping me into the vehicle of my choice!! Each time you make my experience better than the last and I appreciate it. Thank you Mario for once again helping me into the vehicle of my choice!! Each time you make my experience better than the last and I appreciate it. More
by Mae
Employees Worked With
Mario Salazar
January 30, 2019
Courteous treatment Very courteous treatment from the minute I drove up. It was maintenance service for which I had a Mopar coupon so the price was right. They even washe Very courteous treatment from the minute I drove up. It was maintenance service for which I had a Mopar coupon so the price was right. They even washed the truck. More
by JenR
Employees Worked With
Rolando Terraza
January 29, 2019
No Pressure I was treated with respect and dignity.David,Johnny,and Traci were great during the entire process.The transaction was quick and just what I wanted. I was treated with respect and dignity.David,Johnny,and Traci were great during the entire process.The transaction was quick and just what I wanted. More
by Coonie
Employees Worked With
David Jones,Traci Stapp and Johnny
