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San Marcos Chrysler Dodge Jeep Ram
San Marcos, TX
685 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 685 reviews
November 17, 2019
Downloaded guaranteed internet sales price onto phone. Noticed price was increased 2-days later by $2k. Sched & attended Saturday appointment and stated intentions to purchase if we agreed on the numbers. Noticed price was increased 2-days later by $2k. Sched & attended Saturday appointment and stated intentions to purchase if we agreed on the numbers. Wanted TTL included in the total, vice additional. Dealer entered with the later, higher internet price!! Dealer Add-in’s were not requested nor agreed upon. Original vehicle sticker showed Tinted Windows. Dealer added $399 cost to me; NO. Couldn’t get out the door without paying for VIN etching, paint protect, and Nitrogen Air Dealer add-Ins. Displeased, to say the least. ‘No vehicle leaves our lot without that additional $2096 fee. Worked through 4 different people to finally get to a less than desirable, but agreeable purchase price. Departed with my vehicle feeling somewhat degraded from the experience; lasted 4+ hours. Happy with my vehicle; neutral on the dealership. More
by cshawsat
Employees Worked With
Jason Riggs, Rhett Robinson, some other inventory Mgr and Taylor (?), plus Colton in Finance. Who’s James Cruz?
November 06, 2019
This dealer is a rip-off. I swore the last time i took my vehicle there I would never go back, but did. Big mistake $400 parts used were old left over because they said the part was no longer available. You vehicle there I would never go back, but did. Big mistake $400 parts used were old left over because they said the part was no longer available. You will pay $135 just to diagnose what the problem is. NEVER again More
by Pissedoff
Employees Worked With
James Cruz
October 29, 2019
Super nice guys to do business with. Cody and the sales guy done a super job on everything they give me a good deal. Fourth truck I purchase there guy done a super job on everything they give me a good deal. Fourth truck I purchase there More
by Roger
Employees Worked With
Cody, James Cruz
October 27, 2019
Great Service and Sales Dept The entire service department is incredibly friendly and does so well at making people a priority and getting the job done with such a busy workload. The entire service department is incredibly friendly and does so well at making people a priority and getting the job done with such a busy workload. They treat simple oil changes the same as major overhauls. They're great! The sales team has some stand up knowledgeable folks on board. Highly recommend a purchase from them. However, do NOT finance through them. Their finance staff is shady and takes them forever before you actually realize they're never going to help you. Stick with USAA or Randolph if you're going to finance! More
by Rambuyer
Employees Worked With
Hudson, Service Dept, Matt (terrible finance guy)
October 16, 2019
Check Air Bag System light on I brought my truck in at 7:45 in the morning they called me at 11:30 AM said it was ready to go. They fix the connector on the airbag harness under m I brought my truck in at 7:45 in the morning they called me at 11:30 AM said it was ready to go. They fix the connector on the airbag harness under my seat and they removed a aftermarket GPS tracker for me. I like the professionalism of Gilbert and he did what he said he would do. Would definitely recommend Gilbert. More
by JBJ3355
Employees Worked With
Gilbert
October 06, 2019
Val was very informative and energetic. She saved me some money by checking to see if I had any free oil changes, which I did. She gave me frequent updates on the progress of the work being performed. money by checking to see if I had any free oil changes, which I did. She gave me frequent updates on the progress of the work being performed. More
by Leatherneck
Employees Worked With
Valerie
September 29, 2019
Excessive waste of time While the quality of service was fine, the work organization was very poor., and disorganized. I was there just for an oil change, and I was there wai While the quality of service was fine, the work organization was very poor., and disorganized. I was there just for an oil change, and I was there waiting for 4.5 hours. I have been to other dealerships where the wait times is no longer than 1 hour, and this is for a dealership that has a heavy load of customers waiting on all varieties of car repairs. That is the excuse that this Dodge dealership used. This dealership did not have mechanics just dedicated to oil changes. I was very unhappy with the wait time, and I doubt that I will use their services again. More
by redlr
Employees Worked With
Secretary , James Cruz
September 27, 2019
Service Valerie was very professional and provided the excellent service that I always get from this dealership. I live in Boerne and do not mind to drive to Valerie was very professional and provided the excellent service that I always get from this dealership. I live in Boerne and do not mind to drive to SM to have my Jeep serviced by you. More
by Annette
Employees Worked With
Said hello to Terry who always makes me feel welcome.
September 12, 2019
First oil change Everyone was friendly...visited with my salesperson and ran into an old friend. Brought my little dog in and he loved all the attention. Glad I bought Everyone was friendly...visited with my salesperson and ran into an old friend. Brought my little dog in and he loved all the attention. Glad I bought my Jeep there....great service....and fast....thank you... More
by Yorkie Mama
Employees Worked With
Eric
