San Leandro Chrysler Dodge Jeep Ram - Service Center

Meh. Could be a lot better I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on a new vehicle where it was not working properly at lower rpm... service took all day to say they couldn’t find a problem and gave it back with no solution. Sales was shady from the get go, I got a good deal on my vehicle, but they left out the fact of a few missing things like the second key fob and no OEM lug lock key until a week after the sale. During sale they said they were looking for it and would get it to me when they found it, and then tried to sell one at full price to me. More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More

Service Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under warranty.. this dealership in san leandro im so disappointed very.. im gonna find a way to write a letter to your main office regarding this More

Very bad experience The person who was assigned to help with my problem with my vehicle was always very friendly, and I never cease to apologize for the inconvenience cau The person who was assigned to help with my problem with my vehicle was always very friendly, and I never cease to apologize for the inconvenience caused to me, but unfortunately I cannot say the same about other staff who are in customer service, since their Deal was always very indifferent; Not only with my person but with different clients who came to ask for help, I am not racist, although they did do it with me, nor am I marginalizing anyone, but I cannot lie to how the deal was More

My car was out of service for 3 weeks I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causi I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causinf my car to overheat on the way home!!! I am not sure i would come back here with my car. I never had a car in the service department in 3 weeks. More

Very unprofessional and unorganized I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I went I was told it would take a few hours. I was told I could get a shuttle home, after waiting over an hour with no information on the shuttle I had to call for a ride. My appointment was at 8am and around 5:30 I started to call to figure out where my car was and what the hold up was. I got the run around and hung up on several times then next thing you know they were closed. I called the next day and the same thing, I was getting the run around, nobody knew anything blah blah blah. I asked to speak to a manager and was being sent to a full voicemail or was told they would give me a call. The next day I finally went up there and was told my car would not be ready for a few days then I was put into a rental car along with being promised a car was, which I never got and still no explanation. I went again for a simple oil change which includes tire rotation. Then I was told I could not get a tire rotation due to the bolt used on my tires even after providing the tool for the lug. The guy was just being super lazy. I was told my car had a recall and I needed to make another appointment. So I set an appointment for 2 days later that same day. I show up to my scheduled appointment, signed my car in and was told it would take a few hours. Still not being offered a shuttle service. I waited in the lobby area for a little over an hour and a half then I get a call saying they do not have the part needed to do the recall. Huh? Why would you schedule something if you don’t even have what’s needed? Why would you have me waste my time just to tell me that? Then the guy who scheduled the appointment tried to blame the parts person and argue me down instead of owning up to his mistakes and screw up. I will drive the extra mile to get better service. That place is a joke. More

Efficient & Friendly Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete all the work in that same day. Everyone I encountered was very friendly. More

Terrible service advisors. I calling to make an appointment for servicing the Ram 3500 2018 4x4 17000 miles, It has a low voltage light, And had a noise on a differential Ti I calling to make an appointment for servicing the Ram 3500 2018 4x4 17000 miles, It has a low voltage light, And had a noise on a differential Timing for the appointment was right away, The truck is been in-service for 6 weeks and it's not ready, service advisors call me several times saying the truck is ready,Jose,robert, Dan service advisers, I asked to talk to service advisor manager and he 's never available, I went there three times to pick up the truck when I got there the truck was in the same spot since the first time I took a picture and it was exactly in the same spot for several weeks, they never did anything to fix the low voltage light issue which drains the battery almost everyday I was at work several times and I had to give it jump cables start, My tram is still at the dealership for service I don't know when the truck is going to be ready probably never because they not working on it, they simply don't care or simply they don't have professional Mechanicals, More

Terrible customer service Absolute terrible customer service. It seems as of these employees are trained to give the worst customer service ever. It comes down to the managemen Absolute terrible customer service. It seems as of these employees are trained to give the worst customer service ever. It comes down to the management here. If you can't have a good manager you will fail in all other areas to deliver superior service. It's amazing that you can have employees that can hang up on you and disrespect you on the phone and then when I call into the manager to speak to them they simply ignore it. This is a recipe for disaster. More

Go to any other dealer !!! Wow... 3rd strike. Hope to save you an ulcer also. Tried for 3rd time to get service on my Rubicon. First experience, they put 20 quarts of oi Wow... 3rd strike. Hope to save you an ulcer also. Tried for 3rd time to get service on my Rubicon. First experience, they put 20 quarts of oil ( or at least tried ) until overfill was dumping on ground. Of course that "express" oil change was 2-1/2 hours. They had to clean motor, covers, floor, and start over. And by the way "don't worry about the blue smoke your engine will exhaust for a day or so". I had 5000 miles and a smoking exhaust. 2nd visit. Not too much drama... Only 90min. "express" lube. 3rd visit... "Express" oil change 2-1/2 hours. Asked about JS78 recall notice. "No problem, we'll make an appointment, only an hour to do a new download". "easy fix". Follow up visit for recall was today. 11am appointment, arrived 10:50am. Welcome, well this may be a day or two for repair. Let me consult and see. Come back in an hour, should have an answer. 90 minutes later. Well nothing done. Tech went to lunch. Got shuttle service home. 2:30pm, we arrive to reclaim Rubicon. Nothing had been started. Requested keys, would bring back later. Oooops, keys are lost, waited for an hour while they hunted. They made new key, we are gone. I have left out so many details, too sad to scribe... Please avoid this place whenever possible. Management has very poor controls, parts dump extra oil, express not express... if you approach a manager, they will deny they are a manager and not help. This includes the service manager, general manager and even the owner. As an educated manager myself, this is classic case of problem starts at the top. More