San Leandro Chrysler Dodge Jeep Ram - Service Center

Idiots! I came in because nobody returned my call or texts earlier in the week about having my new key fobs (bought online from Amazon) reprogrammed, since I I came in because nobody returned my call or texts earlier in the week about having my new key fobs (bought online from Amazon) reprogrammed, since I couldn't do it because the chip inside the key fob was damaged and broken as well as my spare key fob. I had to wait for two hours, after being told many times "sorry sir it will be just a few more minutes".... then I was told that the key fobs wouldn't work so I asked if San Leandro Dodge dealer (you guys) could provide me with two new key fobs, and I asked how much $ would they cost, and he said some outrageous price, so I said okay, then he says "we are all out", I couldn't believe the dealer ran out of key fobs! Such an inexpensive item! But charging me my life's savings! Making me wait in the hot summer sun for two hours! Inexcusable! More

Not Bad experience - the service take long time - they forget to boot sticker for next service - they r not offering car wash like other branches - I want there 2 - the service take long time - they forget to boot sticker for next service - they r not offering car wash like other branches - I want there 2 time to do maintenance because System down More

It took them 2 days to do an oil change. They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I c They estimate the time it takes 2 hours, and up being the next business day around 330pm for which I never received a call that the car was ready. I called 3 times to check if car was ready no answer. When I walk in the service area...there were 3 employees sitting around yawning. They didnt reset the next oil change on the car. They didnt rotate the tire. Now one tire pressure reads 25. More

Service The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so The over all Experience was the WORSE!!!! Dropped my car off to get the start up fixed with a full tank of gas, got it back with a quarter gone and so dirty and dusty inside out, the problem is worse than when I dropped it off. No one tells you the progress of the vehicle when they have it in the shop. I left it there for over a week and half and feel like nothing even got done. More

Lack of leadership I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom ar I would like to express my disappointment with my oil change today. First off, I bypassed the Pleasanton and Walnut Creek dealerships both of whom are much closer to where I live to come patronage and utilize your San Leandro location. I arrived at a very slow time of the morning and spoke to Elijah Ellison-Bolton. He was not the most friendly or helpful person to accommodate a simple oil change. His low audible delivery and reluctance to answer questions about my vehicle are a desirable trait or persona for a service advisor. I decided to upgrade from the email special that brought me in to the Platinum Synthetic with Tire Rotations. The work process was rather quick but trying to pay was quite the opposite. After I arrived, another 8-10 parties also came in and needed various work. My job finished quickly. I was instructed to wait back in line to pay my bill behind all whom were waiting. I tried various other pay possibilities of the parts department and general sales office of whom none could or would help me. My timing was such that I had to pick up my son from preschool and time was of essence, hence the speedy line of oil changes. I ended up waiting nearly a half an hour to simply pay with my truck blocking the exit the entire time. My payment transaction took approximately 30 seconds and I finally left once accommodated. I was late picking up my son which incurs payment penalties. How is that nobody in the entire dealership could take my money and have me on my way? What if 20 people had come in, would I have been expected to wait upwards of a couple hours to pay? Doesn’t seem like you have your process quite right there. I own both a Dodge Viper and a Dodge Ram 1500. The lack of service I’m getting at not only your dealership but the other local dodge dealers doesn’t encourage me to buy more dodge products. We have other branded sport cars that far outperform dodge at every level of service and quality. More

Fantastic first time service visit! I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the serv I took my 2019 Jeep Wrangler in for the 6 month service and met Jeffrey Gibbons in the service department. He was very attentive and promised the service would be completed within 3 hours due to 2 recalls on the Jeep that would take additional time. Fortunately with Jeffrey's attention regarding the committed time, my Jeep was completed and out of there in about 2 1/2 hours which made me feel great about the service commitment made at the time of arrival. More

Had to go 5 times for a simple recall Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he Alija is the worst service rep, his answer is always (I don’t know). I made an appointment over the phone with Who I believe was named Jose for 9AM he said it was fine to drop it off earlier since i work before they open. So I took my truck the day of the appointment left my key in the drop box like they instructed me to do. Then I go on my way to work, at this point it’s 5pm and I haven’t heard back from them I called them because I need my truck and also need to know what’s going on. Someone answers and they transferred me to Elijah who’s on the RO as my service Rep he then tells me that nothing was done to the truck and that he doesn’t know why his name is in the RO so they had my truck all day and they didn’t even bothered to check why it was there. At this point I’m irritated and head down to the dealer to speak to a sup or manager and of course they’re a no one I can talk to so after arguing with all the service advisor there I finally came to an agreement with another advisor name Gerardo who gave me his word that if I went back on Monday everything would get done. So I come back Monday talk to a new service advisor they had it all day and of course nothing was done because they didn’t have “parts and special tools” for it. So now i have to bring it back in 2 more days, Wednesday’s come and I get Elijah as my service rep again. Around 4pm he calls me to tell me that my rear glass arrived broken and that I have to bring it back again in a week for them to order another rear glass. They should have check the glass before they even scheduled me to come in that day. I ask him about the recall and the check engine. And he tells me I don’t know what recall? Seriously that’s what my initial appointment was fun and if you run my vin or truck info it should show that it has a recall it’s not my job to tell you what’s needs to be done to my truck. Anyways another week goes by and I take it back again at this point alija walks away when I show up and genardo helps me this time everything finally gets done couldn’t get any paper work because “their system was always down”. I went back the week after to drop off another car for an oil change of course alija avoided me and walked away even though he wasn’t doing anything and made me wait for genardo to get off the phone. 2pm and they call me that the truck is ready I’m glad this got done the first visit head to the dealership to pick it up and when I pulled up the truck was parked out front I didn’t think anything of it. Ended up spending 20 minutes because they couldn’t find the truck or the keys i had to tell them the truck was parked out front and they left the key in it More

Oil Change Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. Service was great advisor was very helpful in letting me know the details of my next service which is a tune up due which was due at 60,000 miles. More

Air bag recall I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at lea I drop my vehicle there for a airbag recall. I asked them to check the pressure in my tires. When I went to pick my vehicle up I had to wait at least 15 minutes and they did not check my tire pressure. I had to wait an additional 10 minutes for that to be done. More

Bad service 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... More