San Leandro Chrysler Dodge Jeep Ram - Service Center

Unfortunate experience Terrible communication, they don't answer service phone number, could not find my wheels locks and did not install my drain plug properly. A shock thi Terrible communication, they don't answer service phone number, could not find my wheels locks and did not install my drain plug properly. A shock this place is still open. More

Service at San Leandro CDJR Expect to wait in line for a long time, even if, there’s only 1 person ahead of you. They poorly explain the service that’s being performed to your c Expect to wait in line for a long time, even if, there’s only 1 person ahead of you. They poorly explain the service that’s being performed to your car and they don’t seem like they won’t to answer any questions. Go somewhere else. Janero helped me this time, but the last time it was another person. More

Needs major improvements This really a horrible experience. Not only did it cost me more money on my new car to get a second oil change, but I had to wait 5 hours in the expre This really a horrible experience. Not only did it cost me more money on my new car to get a second oil change, but I had to wait 5 hours in the express line, no new car sticker for my window. They were short one mechanic, and didn’t offer any compensation to me for the delay and poor service. Also once you buy a new car there, they don’t treat you with respect afterwards. It’s like they sold the car to add to their monthly quota. I would like a refund for my oil change. More

Great customer service that's what I like to see Jose and West took real good care of me great service and the shop workers are very nice thanks I appreciate you all keep up the good work Jose and West took real good care of me great service and the shop workers are very nice thanks I appreciate you all keep up the good work More

Absolutely incompetent I avoid this dealer like a plague, but had to bring my Journey in for a recall and to have it appraised They indicated car would be ready today, but I avoid this dealer like a plague, but had to bring my Journey in for a recall and to have it appraised They indicated car would be ready today, but no one ever called. When I called to follow up someone in service asked who told me car would be ready today and placed me on hold for over 40 minutes. I eventually hung up, so I'm in limbo. I've tried calling back 7 times to no avail. They are absolutely incompetent and inept. Every time I called their receptionists failed to listen to the fact I needed a live person in service to help me and transferred me to the general voicemail. More

Inefficient Services and Unprofessional Staffs I do NOT recommend this dealership at all! I have had my car there for repair twice -- neither because I live nearby nor I like this place. When I bou I do NOT recommend this dealership at all! I have had my car there for repair twice -- neither because I live nearby nor I like this place. When I bought the car at here, they left some extra wires in my car, which was from a tracking device first installed in all cars purchased in this dealership, but I asked them to remove the device. But people here always forgot to remove after every time I told them to do so. Those after-market wires stop me from getting a better service from somewhere else. Basically, I am using my time and money to make up the mistakes they made. Let's talk about what I don't like the most. 1) if you want to make an appointment, you have to drive all the way there! Even though the website gives you a phone number to call, they NEVER pick up the phone or respond to the voice message!! 2) I just had my car for repair recently. It took over 4 WEEKS to change a fuse. HAHA. 3) Extremely impatient, unfriendly, careless, and irresponsible staffs. After waiting for 4 weeks and finally heading to get my car back, they could NOT find my key. Fortunately they eventually found it in an hour. No one apologized for this stupid mistake. No "thank you for waiting".They simply care nothing about their customer. The customer service here is just a joke. My suggestion: if you are looking for dealership to get your car fixed, go somewhere else unless you don't care how long it takes. If you are considering this dealership to buy a car because of the low price (which was why I chose this dealership in the beginning), you better think about the cost of transportation and amount of time that you need to spend on getting a simple service here later on. More

Not customer oriented service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service service provider unrespectful and not customer oriented. No explanation of your service in the beginning and after. Long time waiting to get service in "fast lane". They are loosing lots of money with their attitude and unprofessionalism. Looking to find other service location to service my Jeep. I prepaid maintenance service and now I regret it. My car is not serviced properly. More

Great I took my Ram 2500 to service Jose help me and my dad in the process ,he answered all my questions Jose is the guy who you want to take your vehicle f I took my Ram 2500 to service Jose help me and my dad in the process ,he answered all my questions Jose is the guy who you want to take your vehicle for service. More

waited from 7am to about 9;20=opened late!!!! i waited for over 2hours for doors to open and work to begain on my car!!there were a lot of (we are sorry for the delay)but if you are to start work i waited for over 2hours for doors to open and work to begain on my car!!there were a lot of (we are sorry for the delay)but if you are to start work at a set time you should start at that time!!!! More

Awful Awful Awful They held my car for over 2 weeks, rarely picking up phone or initiating contact for a repair that should have been a day at most. They did cite they They held my car for over 2 weeks, rarely picking up phone or initiating contact for a repair that should have been a day at most. They did cite they were realy short staffed, but there was no active reach-out on their part and they left us in the dark. Finally got the car out of this miserable place and had to go to Walnut Creek dealership and they took care of us in a day or two. Not only is it impossible to get in touch with them, I'm afraid of ever going back, because even if I want my car back, I don't know how to get in touch with them to do so. More