San Leandro Chrysler Dodge Jeep Ram - Service Center

Elijah is amazing! I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. Unfortunately, nothing could be diagnosed because the noise was not present during my visit. Instead of being sent home frustrated, Elijah asked a second mechanic to take a look at my car. The second mechanic called Chrysler and was able to find a possible solution to my car's problem. Even if it is not a 100% guarantee, it felt good that my concern was taken seriously and that I didn't leave the garage at a loss. Thank you, Elijah, for extending excellent customer service. I will definitely be back again if I ever need to follow up on my car's problem, and I will ask to work with Elijah. More

Worst experience in service from dealership The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the truck out the storage and the truck was Park just in front of the entrance and we had to go back a second time because the first time they didn't do anything to the car Thanks More

Everything was great thanks The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this locatio The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this location for my car More

In regards of Bobby 2014 Ram 1500 with bumper to bumper coverage for life it was a promotion i got out the dealer when i purchased the truck.Bobby never once mentioned a 2014 Ram 1500 with bumper to bumper coverage for life it was a promotion i got out the dealer when i purchased the truck.Bobby never once mentioned a $100 “deductible” for the door lock work done on my truck,calls me after i have already left and checked out with someone else that also never mentioned that deductible. It’s not even noted on my paper work that i had to pay for anything so he calls me being very aggressive not allowing me to look over my contract and treating saying i had to pay and pay now over the phone or his reporting me to all Chrysler dealers to void any work needed on my truck,at the moment i was driving and repeatedly told him i was busy and he kept nagging wanting me to pay on the spot.Almost caused a accident due to this dumb xxx bob. More

Wonderful service Everything was Excellent thank you The place was clean people was nice service was nice I would recommend to all my friends and family thanks for yo Everything was Excellent thank you The place was clean people was nice service was nice I would recommend to all my friends and family thanks for your hard work More

Waste of time! I’m so upset with the service I received from this place. Never going back!!!! Unless you like being told your car is a piece of “CRAP” yet I have a 2 I’m so upset with the service I received from this place. Never going back!!!! Unless you like being told your car is a piece of “CRAP” yet I have a 2015 with 56,000 miles and a check engine light on! So did you sell me a piece of CRAP? No consideration from anyone there. Kept my car in the back for 2 days no call, no update! So I showed up on day 3 and picked my piece of crap up! Still waiting on a “Hello what happened call”?. Would not recommend! More

It felt like I was sold unnecessary service before inspectio I´ve only done business with San Leandro Crysler Dodge Jeep Rap for the 3 years of owning my car. Ive gotten good and bad services in the past but not I´ve only done business with San Leandro Crysler Dodge Jeep Rap for the 3 years of owning my car. Ive gotten good and bad services in the past but nothing preventing me from going. I had a pre-paid maintainance program so I´ve never had to pay out of pocket until now. Now yesterday I was quoted $2334 when I arrived for my 30k service on my wrangler. Right out the gate when I said it was at 29xxx miles. I accepted believing that was standard manufacturing recommendation for that "big" 30k service which a lot cars have. The amount was tho quite more than I would have guessed so I cold called 4 other Jeep dealer/service places and asked about what was included and cost of 30k service. Numbers were all around $1000 obviously without some of the aspects I was sold on at your location but others did not consider some of the those jobs as a default 30k service without inspection first. I called and tried to cancel my service other than basic oil change but was told work was started but was able to cancel a $900 part that is labeled "axle/driveshaft/differential concern, dealer recommended 4x4 service, customer declined" on invoice. That sounds like something that has been inspected, something raises concerns and is then possibly serviced and I declined it. But was sold to me before anything more than milage and VIN was checked. The icing on the cake was when I came and picked up, I paid the $1500 and was about to leave when I realized the usual "vehicle checkup" report was missing where it gives me basic info a status report on breaks, tires etc. I like to keep those records for my car. Service rep when asked about price difference tried giving me arguments why all this was done and its all standard things for this type of car at this milage and using whatever branded fluids better than Mopar that costs more, but comes with extended warranties etc. If that is the case so be it but I found the difference between this and other bay area dealers way to much to be justified. I asked about it and service rep looked for it at desk and office and said he would go find the person that did it a get it. That took a few minutes and when I got it back I got the feeling it had been written up in the few minutes I waited after requesting it cause it had all the details about the service I just did. It appears to be in my service reps hand writing based on other things he wrote down for me which I thought was strange for the fact that he obviously didn´t physically do the inspection or any hands on work, a tech would have. What completely confirmed to me that checkup report was fabricated in those few minutes was that my break pads grew quite a bit since my last checkup 5000 miles ago. Which would, if true, be my only positive from this experience. Rep came off nice and was big on taking care of me quickly which was the case and has not always been the case. But I felt like I got sold a lot of stuff that wouldn´t have needed at this point in time and explained and discussed more. Felt a little like I was being taken advantage off. Maybe there is a commission aspect that I should been more careful about but I just like to take my car to a place where I feel like my best interest are kept in 1st place. Whatever NEEDS to be done will get done and paid for and any recommendation after inspection from a tech of course considered and possible done. If no responds is made that justifies and explains that all my concerns are completely wrong and I misread the whole situation I can not justify bringing any of my future business to San Leandro Chrysler Dodge Jeep RAM SRT More

Subpar customer service Waited for 20minutes for someone to acknowledge me eventhough the desk people weren't busy. They try to upsell you repairs when your vehicle does not Waited for 20minutes for someone to acknowledge me eventhough the desk people weren't busy. They try to upsell you repairs when your vehicle does not need them as well. More

poor communication. phone not answered voicemail not pick-u First, when I began bringing my car two years ago, the customer service was great. The phone was answered routinely and, I got call backs. To get my First, when I began bringing my car two years ago, the customer service was great. The phone was answered routinely and, I got call backs. To get my car repaired recently, I made five trips. Going into the body shop was the only way to get an update. Twice I brought the car home because no one had time to work on it. If my car was not on warrantly, I would not go back to your shop. I never got a call telling me the part was in. I think service could be improved. I would like it to be because I want to keep giving you my businessl More

Continus bad experience I came in for a oil change i asked the rep to make sure the service techs actually top off all the fluids and actually perform the service checks as i I came in for a oil change i asked the rep to make sure the service techs actually top off all the fluids and actually perform the service checks as it says they are suppose to i also asked that they put a service sticker in the window so i know when to get my next oil change Which they havent done the last few times not only did they not top off the fluids or add the air to tires to meet the standards they didnt put the service sticker once again this is a reoccuring issue i tried to speak to rep to let him know my issues before hand he noted then on the paper work but they werent done the rep gave good service but the techs failed again More