San Leandro Chrysler Dodge Jeep Ram - Service Center

Horrible customer service(4) hour wait for a simple OIL Horrible customer service (4) hour wait for a simple OIL CHANGE....unacceptable!!! Had I known this is the kind of service, No purchase would have b Horrible customer service (4) hour wait for a simple OIL CHANGE....unacceptable!!! Had I known this is the kind of service, No purchase would have been made at this dealership. More

Helpful with difficult problems I inherited a 2005 Chrysler Crossfire and certain parts I need are had to find, but Bobby and Jose are very helpful and patient with me and my obsolet I inherited a 2005 Chrysler Crossfire and certain parts I need are had to find, but Bobby and Jose are very helpful and patient with me and my obsolete vehicle. More

Great! Jose Perez was awesome came in for a recall had me in and out!! Will be back to him next time i come in Thx!! Jose Perez was awesome came in for a recall had me in and out!! Will be back to him next time i come in Thx!! More

The problem is not resolved. This is the 4th time How much more do I need to endure? Someone needs to step up and resolve this issue. If my car is stolen, I can’t locate it!!!! much more do I need to endure? Someone needs to step up and resolve this issue. If my car is stolen, I can’t locate it!!!! More

My Uconnet is not able to locate my vehicle. I keep getting the run around. Uconnect is saying to replace the system and Chrysler appears to be clueless. This has been going on for 3 months. Eve I keep getting the run around. Uconnect is saying to replace the system and Chrysler appears to be clueless. This has been going on for 3 months. Every time I bring my car in, something is not working and they can not test. If my car is stolen, I have no way to locate it. Today, when I tried to locate my vehicle that's sitting in front of my home, in Oakland, my car is showed in Castro Valley. If I had know the service would be so awful, I would have gone somewhere else. When request to locate my vehicle, I can see it streaming and 15-20 mins later, I receive a fail message. When are you going to fix the problem or replace the unit????? I honestly hate coming there. It's cold, no one appears to care about the customer. There is no desire to go the extra mile.........for a Jeep owner.........Alfredo is the only person that's willing to help and he's in sales......... More

Great I have been bringing my Dodge trucks for maintenance and repairs for the Last 15 years or so,San Leandro Dodge has always repaired the first time and I have been bringing my Dodge trucks for maintenance and repairs for the Last 15 years or so,San Leandro Dodge has always repaired the first time and have always been customer focused. More

Tire Repair Woes My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 hours and they would call me. I never received a call and called in myself about 2pm, to find that no one could provide info on whether my vehicle was ready, so I said it should be, it's been more than enough time, so I'll just come down there. When I arrived after 3pm, I waited at the service desk for someone to help me. It took awhile but eventually a guy showed up and I asked about my truck. Again, he was having a difficult time obtaining information. I told him I was in a hurry and they've had my truck more than enough time and it should be ready. After about 15 min. He figured it out by reaching out to my designated service person, who never addressed me or communicated that he was my service person and I received my vehicle. I only found out Jose was my Service person from when I called in to check on the status of my truck. The lady on the phone gave me his name and said she couldn't get a hold of him to find out if my truck was ready, and she'd have him call me back. To which I would assume any service person should be able to let her know if my truck was ready. There's definitely room for improvement within the team and service they provide. I hope they can get it together over there. I would recommend with hesitation. More

Unorganized, understaffed, and ridiculous wait times I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were an I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were and the lady said it shouldn’t be too long. Maybe an hour to hour and a half. I proceeded to the waiting room where I watched my car sit where I left it for the next hour. I then waited in the room for another hour and a half. I finally went to check on the status when the guy was like “oh, it’s ready”. He did not discuss any technician comments or concerns he simply just checked me out and sent me on my way. I have been to several dealership service departments and this was by far the worst experience I have ever had. I spent a total of 3hours at the service dept. More

Devastating!! I felt that I was taking advantage of I wanted to put my $15,000 down on the payment of the car and they put it on the deposit and when I try to get i I felt that I was taking advantage of I wanted to put my $15,000 down on the payment of the car and they put it on the deposit and when I try to get it corrected all of a sudden the person that's sold me the car was no longer with that dealership in San Leandro I also called Channel 7 Mike Feeney and they didn't want to talk to him so I was very disappointed and not being able to get that money move from the deposit to the balance of the car and I'm still making payments when I should have had it paid off!!!! I feel scammed, ripped off, xxxxx and I will never recommend this dealership ever. I am going to 4 response channel and ask them if they will look at this.case That's my F Up Experience!!! More

Horrible experience and huge waste of time I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here More