San Leandro Chrysler Dodge Jeep Ram - Service Center

Looking for a new Service dealer We bought our family car here and paid for the service plan. I have had my car serviced here since we bought it. However the last few times the servic We bought our family car here and paid for the service plan. I have had my car serviced here since we bought it. However the last few times the service has been pretty bad. The people are friendly but it's every thing that goes along with it. I brought my car in for an oil change. I had someone pick me up and bring me home so I could work. I received a call that my car was ready for pick up at 11:49 am I requested that the free shuttle pick me up gave my information etc. I usually have to wait at least an hour for pick up that is no problem for me. But at 2:15 pm still no one showed up I ended up calling there location and I had to call 5 times before I got a live person at that time it seemed that they never scheduled anyone to get me. By 2:50 still no call back or pick up. I called back and told them to cancel the pick up. I finally get a ride and when I get there I find out they didn't do the tire rotation that is part of the service they told me they could find the lock. That is a whole different story! I finally get to the car and my check engine light and oil lights come on didn't even get out of the parking lot at this point mind you I only came for an oil change. Long story short the mechanic FORGOT to close/lock something. With that said I will be looking for a different location that takes this service plan that I bought. More

Horrible Service Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I t Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I told them my check engine light would flas before I star the vehicle they put me off like I didn't know what I was talking about. Long story short don't take your car here and my light is still flashing and I have to take it back again. That's not even all of it!! WORST CUSTOMER SERVICE More

Disappointing from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work More

Horrible service Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple ti Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple times for over 30 mins, i was hung up on and never called back. Service department got into an accident in my car and did not tell me until the next day when i was calling them again to check on my vechicle. I will never take my car back there for service. Really baddd customer service More

Horrible service department they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said i they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said it was fixed but they did nothing More

Efficient, Fast & Friendly Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! More

Unfortunately my experiences haven't been the best From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was a From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was already installed on a 2017 which caused my monthly payment to skyrocket and have been screwed ever since. I moved yet cannot change service location which is inconvenient. On my first service my wheel lock was stolen from my vehicle by the service technician. Called for months without issue resolved. When physically came to get the issue fixed on next service, explained situation, dropped off first thing in the AM, did not receive call until almost closing to say vehicle was ready. Showed up to be told tire rotation wasn't performed due to no wheel lock found. I was outraged. All wheel locks had to be broken off and replaced without tire rotation and now my vehicle has tire chatter from missing rotation due to mud tires. If i had the choice I would never want to go back to this location and I wish I never purchased vehicle from the San Leandro location. I hope this information finds you well and can help the next person that comes to your location. More

Meh. Could be a lot better I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on a new vehicle where it was not working properly at lower rpm... service took all day to say they couldn’t find a problem and gave it back with no solution. Sales was shady from the get go, I got a good deal on my vehicle, but they left out the fact of a few missing things like the second key fob and no OEM lug lock key until a week after the sale. During sale they said they were looking for it and would get it to me when they found it, and then tried to sell one at full price to me. More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More

Service Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under warranty.. this dealership in san leandro im so disappointed very.. im gonna find a way to write a letter to your main office regarding this More