San Leandro Chrysler Dodge Jeep Ram - Service Center

Four trips to dealer to find there was no problem. I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was tol I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was told to bring the car back by 8am the following tuesday. I brought the car back on Tuesday and since I heard nothinh, I called back at five when I was finally able to reach the service adviser. I was told they wanted to put some dye in to help find the leak and they would have the car ready between 9 and 10. The service adviser was not in on Wednesday so a different adviser helped me. He said the car was not ready that they had to wash the bottom of the engine and put in the dye. Finally the car was ready to drive 100 miles and bring it back. On Thursday at 11am I brought the car back and was told they were too busy to look at it, being it back first thing on friday. I got there at 7am and fortunate for me I got the service manager Jose to help me. I explained my situation with this now being my fourth day back. He immediately had the car put up on the rack and inspected it himself. Since I had been very patient up to this point he immediately apologized for the situation, since I purchased the maintenance agreement that I did, I know as any one who is customer focused that he was more than likely embarrased. I hope that in the future I will be lucky enough to get Jose, he was able to inspect the car and have me on my way in an hour. I understand there is a lot of work happening in your shop, but I can't believe after doing what I was told to do that they were too busy to look at the vehicle. Four days of my time and inconvenience of not having a car is extremely frustrating. More

Incompetent Had great service from Rick on Saturday but that is an aberration. I usually get extremely poor customer service. Do not use the service department.. Had great service from Rick on Saturday but that is an aberration. I usually get extremely poor customer service. Do not use the service department.. More

Continued Service on Vehicle I feel I should not have to come back-and-forth all the time. Just checked the whole vehicle. Rick took care of my process. Still feel there something I feel I should not have to come back-and-forth all the time. Just checked the whole vehicle. Rick took care of my process. Still feel there something else wrong. More

Disappointed First off, someone at San Leandro Chrysler Dodge Jeep should look up what the word Express is! When I checked in my vehicle, that alone took 45 minut First off, someone at San Leandro Chrysler Dodge Jeep should look up what the word Express is! When I checked in my vehicle, that alone took 45 minutes and I was only the 4th person in line. I told the service writer I wanted my wheel rotated and that the wheel lock was in the Glove compartment. I waited at the dealer for my vehicle. When i got my vehicle back,after 2 hours and 45 minutes, The tires were not rotated and in the comments area, It said that the lock key was not available. After I got home, I checked all the fluids that all had been topped off per the service notes, yet my washer fluid took another 1/2 gallon and the power stearing fluid lid had dust on it and it was easy to see that it was not touched. Needless to say, I'm not happy. Also the reminder sticker was never replaced as the service document clearly said several times. More

Conveniently and easy oil service Express lane worked well in the afternoon. Less wait time. Service guys were good. Mechanic was good and did the oil serviced inspection and tire ro Express lane worked well in the afternoon. Less wait time. Service guys were good. Mechanic was good and did the oil serviced inspection and tire rotation as expected. More

Poor customer service Took my car in for a 10:00 Monday morning appointment. Was given an estimated 2-4 hour window of when the car would be ready or I would be contacted w Took my car in for a 10:00 Monday morning appointment. Was given an estimated 2-4 hour window of when the car would be ready or I would be contacted with the repair estimate. I called and left a voice message. No return call came on Monday. Tuesday morning, I called again and was told the rep would call me back. After a couple of hours of no call, I took Uber to the service center. The Rep stated they were having problems getting a part to test and promised the car would be ready by Wednesday morning by 10. I Arrived Wednesday to find the car still not ready or an estimate of the repairs. I had to reschedule a dental appointment schedule for Wed afternoon, and move the appointment to Thursday. It took 4 days to NOT fix my car or provide an estimate of the problem and repair costs. I was charged for the 2 hour original estimate. Having worked in customer service, how a customer is treated reflects on the quality of service. So, after 4 days and over $200 in costs, I left with the my car in the same condition and no more knowledge on solving the problem. More

Not a friendly environment at all. I would like to say that this dealership is not customer friendly at all. The amount of service charged for them to look at your air conditioner to b I would like to say that this dealership is not customer friendly at all. The amount of service charged for them to look at your air conditioner to be fixed is terrible. It’s just not at all like it use to be. More

Nice people to work with. Great service. Thank you! I had an issue with my wipers on my Jeep. They got me an early appointment, Did a quick repair while I waited and they were as nice and friendly as c I had an issue with my wipers on my Jeep. They got me an early appointment, Did a quick repair while I waited and they were as nice and friendly as can be. Thanks for the great service and hospitality. More

Continued disappointment I thought I was going to have a good experience this time however I ended with the same result. I specifically told the service advisor that I had don I thought I was going to have a good experience this time however I ended with the same result. I specifically told the service advisor that I had done specific measures and items before I am arrive to the dealership however D service advisor in foreign meat they did the same measures and charged me for it. I have the same problem that had When I went in and it has not been resolved. This is a constant issue with this dealership of not listening to the customer and taking the easy way out instead of accurately diagnosing the problem and correcting it. Unfortunately this is the closest dealership to the area. I wish there were better options for better repair and maintenance. Waste of time and money for in adequacy and a consistent basis More

Estimated time is just that........................ went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in th went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in their pocket. Been going here for years. That will now change. More