San Leandro Chrysler Dodge Jeep Ram - Service Center

Efficient, Fast & Friendly Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! More

Horrible service department they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said i they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said it was fixed but they did nothing More

My car was out of service for 3 weeks I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causi I took in my car for service and things took a long time. In addition, when i got it back it was over heating!!!! They forgot to turn on the fan causinf my car to overheat on the way home!!! I am not sure i would come back here with my car. I never had a car in the service department in 3 weeks. More

Unfortunately my experiences haven't been the best From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was a From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was already installed on a 2017 which caused my monthly payment to skyrocket and have been screwed ever since. I moved yet cannot change service location which is inconvenient. On my first service my wheel lock was stolen from my vehicle by the service technician. Called for months without issue resolved. When physically came to get the issue fixed on next service, explained situation, dropped off first thing in the AM, did not receive call until almost closing to say vehicle was ready. Showed up to be told tire rotation wasn't performed due to no wheel lock found. I was outraged. All wheel locks had to be broken off and replaced without tire rotation and now my vehicle has tire chatter from missing rotation due to mud tires. If i had the choice I would never want to go back to this location and I wish I never purchased vehicle from the San Leandro location. I hope this information finds you well and can help the next person that comes to your location. More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More

Service Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under warranty.. this dealership in san leandro im so disappointed very.. im gonna find a way to write a letter to your main office regarding this More

Very bad experience The person who was assigned to help with my problem with my vehicle was always very friendly, and I never cease to apologize for the inconvenience cau The person who was assigned to help with my problem with my vehicle was always very friendly, and I never cease to apologize for the inconvenience caused to me, but unfortunately I cannot say the same about other staff who are in customer service, since their Deal was always very indifferent; Not only with my person but with different clients who came to ask for help, I am not racist, although they did do it with me, nor am I marginalizing anyone, but I cannot lie to how the deal was More

Very unprofessional and unorganized I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I went I was told it would take a few hours. I was told I could get a shuttle home, after waiting over an hour with no information on the shuttle I had to call for a ride. My appointment was at 8am and around 5:30 I started to call to figure out where my car was and what the hold up was. I got the run around and hung up on several times then next thing you know they were closed. I called the next day and the same thing, I was getting the run around, nobody knew anything blah blah blah. I asked to speak to a manager and was being sent to a full voicemail or was told they would give me a call. The next day I finally went up there and was told my car would not be ready for a few days then I was put into a rental car along with being promised a car was, which I never got and still no explanation. I went again for a simple oil change which includes tire rotation. Then I was told I could not get a tire rotation due to the bolt used on my tires even after providing the tool for the lug. The guy was just being super lazy. I was told my car had a recall and I needed to make another appointment. So I set an appointment for 2 days later that same day. I show up to my scheduled appointment, signed my car in and was told it would take a few hours. Still not being offered a shuttle service. I waited in the lobby area for a little over an hour and a half then I get a call saying they do not have the part needed to do the recall. Huh? Why would you schedule something if you don’t even have what’s needed? Why would you have me waste my time just to tell me that? Then the guy who scheduled the appointment tried to blame the parts person and argue me down instead of owning up to his mistakes and screw up. I will drive the extra mile to get better service. That place is a joke. More

Efficient & Friendly Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete all the work in that same day. Everyone I encountered was very friendly. More

Horrible service Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple ti Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple times for over 30 mins, i was hung up on and never called back. Service department got into an accident in my car and did not tell me until the next day when i was calling them again to check on my vechicle. I will never take my car back there for service. Really baddd customer service More