San Leandro Chrysler Dodge Jeep Ram - Service Center

If I could rate this dealer zero stars I would This may have been the worst experience I've ever had. I was told that my car would take about 1-3 days to be diagnosed which I was fine with. Fast fo This may have been the worst experience I've ever had. I was told that my car would take about 1-3 days to be diagnosed which I was fine with. Fast forward 4 days I requested an update on the car but still had not received anything. My service advisor Elijah Bolton had been ignoring all my messages and had me waiting days just to get an update. On the 5th day I went to the dealer in person just to find out nothing had been done and my car had been left in the parking lot. After speaking with Bobby the service manager he had said it would take 2-3 week BEFORE IT COULD EVEN BE LOOKED AT!!!. Also when walking in Elijah had seen me and walked away to avoid me. I had decided to wait 2 more days just incase they were backed up. On the 3rd day I called the dealership to get an update where I was told the car had not been looked at and was still sitting outside. Then I had enough and have taken my business to a better dodge dealer almost 45 minutes away. The new dealership had heard my story and said it was the most ridiculous thing they had heard. Also the NEW dealership had given me an update less then 24 hours after drop off. IF YOU CAN STAY AWAY FROM THIS SAN LEANDRO DEALERSHIP PLEASE SAVE YOUR TIME. I honestly regret buying a car from these clowns. More

problema mecánico Cuando vine por primera vez a comparar el carro, todo fue muy bonito y profesional, Pero cuando hice una cita para que revisaran el carro por problema Cuando vine por primera vez a comparar el carro, todo fue muy bonito y profesional, Pero cuando hice una cita para que revisaran el carro por problemas macacos, eso fue un desastre la atención que le prestaron, llevándose 2 días para hacer un trabajo que requería solamente un par de horas. More

Honestly I didn’t have good service. I tried calling a few times to see the progress on my car and people didn’t know if it was ready or not. I was hung up on as well one time. I won’t be coming back for few times to see the progress on my car and people didn’t know if it was ready or not. I was hung up on as well one time. I won’t be coming back for service. More

Customer service was wonderful first thing at 730am on a Saturday I came to see what my seat belt was stuck. Sad the part was not available and waiting for the part to come in. I hope I am not responsible f Saturday I came to see what my seat belt was stuck. Sad the part was not available and waiting for the part to come in. I hope I am not responsible for labor to have it replaced. The car has less than 10K miles on it. More

The dealership had my car 8 days. Never once contacted me. Left 3 messages on separate days asking for a update, no response. They were to call Chrysler after verifying check engine code (warranty issue), me. Left 3 messages on separate days asking for a update, no response. They were to call Chrysler after verifying check engine code (warranty issue), never did. They also lost my paperwork. Completely disfunctional at all levels. There are just not words that can describe what happened. More

I had a catalytic converter recall and I called and they sent me an appointment immediately then ordered me the part. The service is great and they immediately got back to me the next day saying that the jo sent me an appointment immediately then ordered me the part. The service is great and they immediately got back to me the next day saying that the job is done. Very satisfied More

Having been going there for my oil changes for 153,000 on the Challenger I bought new in 2011 from San Leandro Dodge Jeep Dealership. Sometimes takes an hour sometimes more. Have a nice waiting room and plen the Challenger I bought new in 2011 from San Leandro Dodge Jeep Dealership. Sometimes takes an hour sometimes more. Have a nice waiting room and plenty of shopping near by. More

Someone should have said that you were doing synthetic oil and how much the oil change would be for synthetic and asked if we wanted synthetic.... to find out afterwards and for how much was a shock....I oil and how much the oil change would be for synthetic and asked if we wanted synthetic.... to find out afterwards and for how much was a shock....I do not like businesses that play games and trick customers......questionable if we will continue doing business at this dealership.... More

The only reason I would not purchase a Chrysler again is because of the lack of responsiveness And the terrible attitude of the service department. because of the lack of responsiveness And the terrible attitude of the service department. More

Staff is very polite and they got the job done I went in for an oil change. The service staff was very polite, which I appreciate this day and age. They got the job done in just over an hour. I went in for an oil change. The service staff was very polite, which I appreciate this day and age. They got the job done in just over an hour. More