San Leandro Chrysler Dodge Jeep Ram - Service Center

Like I told Rick I been coming to this place for about 5 yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, yeras for my car maintenance everytime it takes minimum 3 hours JUST for a oil change and not only that the costumer service here it's at low level, except for Rick which is the first time that someones shows me that really cares for my needs even though It Took pretty much the same time like always but seeing him constantly checking on my car status and not ignoring me like others do, made a difference today. I totally regret getting the package for my maintenance care here. I'm just waiting to finish all my maintenance package to take my car service to a different place. I consider my self really patience and kind but these place just brings out all my bad sides because you guys makes us feel like you are doing a favor to us but you forget that we are paying a lot of money already for that service in that case IS NOT A FAVOR TO US IS OUR RIGHT. For the record I'm making sure to tell everybody I know what a sucki service you have at the maintenance department. Its is funny because when you go by the car the treatment is totally different here. THANKS! More

Poor customer service once you make a purchase. I only get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was get treated with priority when I come in to shop for a vehicle, not when I come to get vehicle serviced. Manager doesn’t even value your time, I was interrupted and not even acknowledge because his message to his employee was more important then me getting my key to my vehicle that was ready to go. More

Always friendly appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! appreciate the express lane to get my oil change done in a timely manner on a saturday and the staff is always friendly and willing to help! More

Had to keep vehicle for a second day due to not having all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. all the parts needed for a recall. They knew what parts were needed before we dropped off the car. Good Customer Service Though. More

Not a pleasant experience. I was charged for service that was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. was under recall.. I was not given updates, nor would my calls get answered. I currently have a case open with corporate. More

This was the third time our vehicle had gone for service for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discu for an oil change and tire rotation it was brought to our attention by our tire friend that our tires had never been rotated had to come in and discuss with manager and get it corrected very big disappointment More

Fast work but mechanic left finger prints on vehicle and oil marks and oil spill on hood/bumper. Also had to reset oil percentage myself . Not impressed oil marks and oil spill on hood/bumper. Also had to reset oil percentage myself . Not impressed More

Amazing service each time I go in for service. Staff is friendly and reliable and know their stuff! My questions are always answered without hesitation. friendly and reliable and know their stuff! My questions are always answered without hesitation. More

We got an engine warning light. Vehicle needed a computer update. It would have been nice to know that it wasn’t an actual problem. computer update. It would have been nice to know that it wasn’t an actual problem. More

Rick has tremendous customer service skills, he made me feel comfortable and explained everything to me really well. Thanks Rick for all your help. Cheers. feel comfortable and explained everything to me really well. Thanks Rick for all your help. Cheers. More