San Leandro Chrysler Dodge Jeep Ram - Service Center

Recall service . Adequate When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something ab When I phoned on March 24th to confirm my 9:00 appointment on March 25th. I was told that my car would not be finished utill March 27th- something about sanitizing my car. I arranged with a friend to take me to pick it up on Mach 27th. Wed, March 25t in the afternoon I received a call that my car was ready. Fortunately after several phone calls I arranged with a friend to take me to get it. More

I took my car for a recall and also got the chance to have a oil change and they returned my car with door ding have a oil change and they returned my car with door ding More

Terrible customer service by Bobby. He never returned my call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. call, nor provided an update after 5 days. I will not take my car there again. I will go to Fremont instead. More

The worst dealership I’ve ever dealt with! The service department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my message department won’t even call you let alone pick up the phone when you call. They had my Jeep for three days and never contacted me or return my messages regarding the status of my vehicle. I finally just went and got it to have someone else work on it. More

60,000 mile maintenance I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. I scheduled maintenance on Monday, was told if I could leave vehicle the following Thursday, the work would be done. I dropped vehicle off at 6:30. Went to pick it up at 4 pm, it wasn't going to be ready. A rental vehicle was provided. That did involve a 20 minute wait for ride to car rental, a 30 minute wait at car rental. Friday, two phone calls to service were not responded to, so I drove over after work. Was told that vehicle would be ready by time I got back from car rental. Ten minute drive, a wait for 20 minutes at car rental till they could drive me back to DCJR and then a wait in line to pay and pick up vehicle. The "change oil soon" message was still on, even though the oil had been changed. I followed instructions in owner's manual to turn it off to no avail. Went back to DCJR and maintenance crew pumped gas pedal 10 times and succeeded in getting "change oil soon" to go away, and made sure the maintenance indicator said oil is at 100%. More

Good Service Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially Although it took a while to get my car back and no update to let me know that my car was ready for pickup not until I called, I'm satisfied specially a was given a service ride to my house. The only issue was, it took a while at the Service Dept to schedule an appointment and to fix my car issue was because Mechanics were overwhelmed with a lots of cars waiting for repairs they're able to diagnosed my car. Hopefully its fixed as expected. More

Very bad service and communication I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. N I had an appointment to service my vehicle but they didn't start working on it until the following next day and was finished almost at closing time. No phone call was made to me I kept calling them never got a return call back until I had to catch another UBER what a waste of time and money for me No communication at all. Very unhappy. More

They don’t answer the phone and took too long 3 days to return car for a recall which should be fast in one day. return car for a recall which should be fast in one day. More

The service manager has what appears to be little to no management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. D management ability. When I arrived to pick up my car after the first service appointment, he couldn’t find the keys; my salesman had to find them. During the second service issue, I brought the vehicle in for warranty work, the tech was unable to fix it. I was told to come back again, but before I could make that appointment, the service manager called me to say he wouldn’t be able to complete the work at that time because he was shorthanded. I’ve since gotten the car fixed at another dealer and I shall never step foot on San Leandro’s lot again. More

Excellent service from Rick. Nice to be greeted by a friendly person who is genuinely interested in giving you what is needed but also economically conscious. friendly person who is genuinely interested in giving you what is needed but also economically conscious. More