San Leandro Chrysler Dodge Jeep Ram - Service Center

Rick was personable professional and explained my service as well as what future services I will need. The service was fast and efficient a very good experience. as well as what future services I will need. The service was fast and efficient a very good experience. More

Service is fast but i just noticed the next day a they spill oil on the top engine cover a mean its ok accidents happen but i least they should clean it i don't want my dirty engine on the future spill oil on the top engine cover a mean its ok accidents happen but i least they should clean it i don't want my dirty engine on the future More

So i take my car still under warranty something broke ok i make appointment tha take me 2 months so when i take it Bob was there he was rude so he make his own history to what happens with my car ok i make appointment tha take me 2 months so when i take it Bob was there he was rude so he make his own history to what happens with my car i told him thas not what it happen he told me straight up IDONT CARE so they call Chrysler warranty and lie about my problem so they denied my case ok i pick up to take to different dealer guess what they dent my car and i I told them but of course they denied and now they were accusing me that dent was aredy there' and now im just saying because they didn't want to fix my car''but they forgot to put in the notes YEA RITE 100% tha dent wasn't there before i dropped in the dealer any ways i take to other dealership and they were happy to fix my car under warranty my car only has 26k miles so i dont recommend this for service or anything else More

This dealership was horrible at communicating and took 5 weeks to do a simple job. Totally fine as long as I'm kept in the loop, but they called me twice in 5 weeks, even though I called at least a dozen t weeks to do a simple job. Totally fine as long as I'm kept in the loop, but they called me twice in 5 weeks, even though I called at least a dozen times More

Express Service I brought my RAM in for an oil change and was immediately offered to wait for the service to be done. I had to go back to work and said I would be ba I brought my RAM in for an oil change and was immediately offered to wait for the service to be done. I had to go back to work and said I would be back later. The service department closed at five o'clock and when I told Robert that I didn't get off work until five he said not to worry and that he would wait for me. Excellent customer service, thank you! More

Bobby in the service department was Awesome.Very nice, Bobby in the service department was Awesome. Very nice, courteous, and professional. I would highly recommend San Leandro Dodge for any service needs Bobby in the service department was Awesome. Very nice, courteous, and professional. I would highly recommend San Leandro Dodge for any service needs. Thank you, Carl Bernd More

Terrible Customer Service Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times Each time I interact with San Leandro CDJR there is an issue. The main problem relates to lack of clarity and communication. I can call numerous times and my calls are never returned or I get passed around. The customer service is terrible. If someone wants a status update on the service of their vehicle, why not just explain what is wrong and how long it will take to fix. Instead, I get ignored. This has happened on 2 occasions -- once in November shortly after I purchased a car that was sold to me with a mechanical issue and again just last week. More

Service was fine except that I dropped car off on Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got Thursday at 10am. I was told at the time that it would be done that day which surprised me because of published cleaning procedure. But I never got a call back. Nor did I get one on the next day or Saturday, even when I called and left message. Fortunately I did not need my vehicle so it had no impact. But a little more communication would be nice. More

Rick in the service department was awesome!! He explained everything in detail. Ill definitely go back! He got me good deals on the parts I needed. everything in detail. Ill definitely go back! He got me good deals on the parts I needed. More

This place is awesome, they took care of me and my vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. vehicle. I would like to thank Bobby for all this help. I want to thank the crew whose working through this virus. More