San Leandro Chrysler Dodge Jeep Ram - Service Center

I have had bad service from this dealership prior to this visit. My purchase was a nightmare. Unethical sales person. The last straw is this service. My cabin filter was halfway installed. I had to correct i visit. My purchase was a nightmare. Unethical sales person. The last straw is this service. My cabin filter was halfway installed. I had to correct it. This was part of a service I purchase when I bought the vehicle. BIG MISTAKE. I will have to jump through all the BS to cancel & get a refund. Not only will I never return to this dealership but think twice before purchasing another Dodge Chrysler product. Which is unfortunate because my wife is in the market for a new car. More

I was one of the first customer there. The service was really fast. I was in and out within an hour. The gentleman, who assisted us was really nice, and made sure to let me know when my vehicle was ready. really fast. I was in and out within an hour. The gentleman, who assisted us was really nice, and made sure to let me know when my vehicle was ready. More

Bejng a essential worker during this pandemic, making a appointment and hoping to get all of the recalls fixed in 1 visit would help alot during this difficult period...but your services will require me to appointment and hoping to get all of the recalls fixed in 1 visit would help alot during this difficult period...but your services will require me to adjust and reschedule for a sinple rear window switch is ridiculous...such small parts should be stocked on shelf for the essential workers customer convenience... More

Not that happy! Made a appointment on Thur thought I would get my car back same day 3.5 hours of work didn’t get it till following tue. They didn’t call me to tell me it was done till 530 on Monday they would get my car back same day 3.5 hours of work didn’t get it till following tue. They didn’t call me to tell me it was done till 530 on Monday they close at 6. I called them every morning at 9 AM and could barely receive a call back or an answer to even the update or status of my car. Then to come it to an extra$300 charge for a problem that I never stated or heard about until I was learning about It at check out. I know my car needs brakes tires and rotors not one word was mentioned to me about that. so I guess I throw inspection with an up charge of a $300 diagnostic didn’t work out very well. I asked him to check the neck of my gas tank because I have a really difficult time pumping gas at all different stations apparently they didn’t have enough time to really get into One of my main concerns in those five days. Totaling $800 because they took $100 off of the surprise charge five days later for 3 1/2 hours of work that at the end of the of the day I could’ve probably done myself, lets be honest. Felt like speaking to them all I was going in was circles About why was my car there for five days I made an appointment they were too busy to get to it so what’s the point of making an appointment and then about the hidden service fees. The service department person had the audacity to ask me, “but when you left here was your car driving better?” well I’d sure hope so bud ! Haha if you like salesman I guess it trickles down the line here to all department you go. I’ll never take my car back then More

The Cat's Meow! Best customer service and staff! Even though I live right down the street from Steven's Creek Ram, it's worth the drive to come to San Leandro for my Best customer service and staff! Even though I live right down the street from Steven's Creek Ram, it's worth the drive to come to San Leandro for my service, It was like night and day the difference between the two dealerships, The took care of me and treated me right, something Steven's Creek knows nothing about, treating customers! I hope Rick Greenblat is working on my next visit! More

Service was horrible. I had to call and check on my car. They didn’t call me to tell me it was ready. When I picked up my car, I had to get it myself from where it was at. They turned off my parking assist They didn’t call me to tell me it was ready. When I picked up my car, I had to get it myself from where it was at. They turned off my parking assist for some reason and I was only there for an Oil change. I would give them 0 stars but it doesn’t have the option. More

They have fast and friendly service. Took my truck right away and was able to fix my problem with my third break light very easily. Thank you ! away and was able to fix my problem with my third break light very easily. Thank you ! More

I have brought my 2018 Dodge Durango to San Leandro to have a loud rattle fixed. And, each time I brought it in I was always told that they can't hear or duplicate the problem. The last time i rode with t have a loud rattle fixed. And, each time I brought it in I was always told that they can't hear or duplicate the problem. The last time i rode with the guy, the rattle was there but he claimed he couldn't hear it! Clearly if i was a man this game would not be played! This place doesn't respect or want to help women! Each time i took me car in i had to pay for a rental car! I'm really disappointed in dodge, i should have never bought a car from them! More

Was professional and fast I just wish that you guys do car wash every time we get service I think will attract more customer and smile’s car wash every time we get service I think will attract more customer and smile’s More

I really appreciate the professionalism Great costumer service , like to bring my vehicle here ! they fix my recal ,they call me to pick up my vehicle same day I really appreciate the pro Great costumer service , like to bring my vehicle here ! they fix my recal ,they call me to pick up my vehicle same day I really appreciate the professionalism More