San Leandro Chrysler Dodge Jeep Ram - Service Center

Great service- need to get the driving back home to custumers… COVID -19 it’s over custumers… COVID -19 it’s over More

The staff was very helpful. Got me in quick and out quick. Had the answer I wanted to y questions Got me in quick and out quick. Had the answer I wanted to y questions More

Jason and the team were super kind, helpful, proactive, and went above and beyond! Thanks. and went above and beyond! Thanks. More

You have a nice clean site. Every one was helpful and nice. Good work just missed one thing. Every one was helpful and nice. Good work just missed one thing. More

they've been servicing all 3 of my challengers for the last ten years wonderfully. last ten years wonderfully. More

The service rep was prompt and reviewed my services needed and was accurate on how long it would take to finish the job. needed and was accurate on how long it would take to finish the job. More

The service agent Ander is friendly and knowledgeable. The service department is very detailed. Usually when I arrive to service my SRT my wait time is about an hour and I can continue my day. The service department is very detailed. Usually when I arrive to service my SRT my wait time is about an hour and I can continue my day. More

The service is always pleasant I have no complaints always good service. I will continue to get my car serviced there. always good service. I will continue to get my car serviced there. More

Everybody I spoke with (~4 people) seemed really upset and extremely confused that they had to pay for my rental car even though I was there to correct a recall on my vehicle. I had to wait in my car for and extremely confused that they had to pay for my rental car even though I was there to correct a recall on my vehicle. I had to wait in my car for 45 minutes before anybody would even speak to me. And nobody called me when it was ready. when I went to pick it up and made me wait another 20 minutes just to bring my car around. They did give me the proof of correction that I needed l. And they did end up paying for my rental car. But I didn’t appreciate how the one service advisor was getting really upset at me and being rude. Also, didn’t apologize for being rude after he realized that he was wrong. A simple acknowledgment that he was wrong and didn’t intend to be so rude Would’ve gone a long way. customer service is everything And they did not have a good customer service. More

made an apointment and waited 2 weeks - when i showed up they said they decided to take 2 days off and wouldnt be able to do my work. they would only be able to do the recall work (which is NOT why i made they said they decided to take 2 days off and wouldnt be able to do my work. they would only be able to do the recall work (which is NOT why i made the appointment. then they called me at 11 am and said it was done - again i asked if they had time to check my sway bar (light blinking) and they said no - even though half the day remained. I went to pick it up and they handed me the paperwork and went and got my jeep, handed me the keys and said there you go - your jeep is over there. Iooked at the paperwork and it appears they didnt have the parts to finish one of the recalls - i asked if i was reading it correctly and they said yes. I asked "were you not going to go over this with me? and the service manager said - oh yea, i was just about to do that - BS! they already handed me the keys and pointed me to my jeep. needless to say i will never go there again. btw - i spent over 80,000 on my wifes jeep from this dealer in 2020. I will buy my next vehicle somewhere else More