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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
761 Reviews

761 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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November 27, 2024

I was treated well and the experience was enjoyable and bought the vehicle I always wanted. More

by KMC012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

I am very happy with my new Ram 1500 Crew cab 4x4. My salesman was Angel. He and Carlos really helped me with my financial situation. They worked hard to get me financing. Also Edmund was extremely More

by RONOLER2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Barraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hidalgo Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edmund and Angel
November 25, 2024

Good staff but for repairs a bit overpriced and currently bc of construction it is crowded More

by numanaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2024

Very slow to complete repair. Poor communication about ever increasing delays. Not proactive about reaching out to customer. You have to contact them to find out what’s going on. More

by markXyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Gregory
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

There was no sense of urgency and or care when I brought my car in for a recall and service. More

by sioneveatoli1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Rabb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

They have terrible customer service and it’s just completely and utterly unacceptable and ridiculous. More

by KAMILAHJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
November 06, 2024

Good customer service I’ll recommend for easy way you need to have appointment with them More

by MANZANAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bermudez Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

Terrible service. ...had to speak to GM and he was not much better...in the end he knew I was right so he told service guy to do what I was asking....but...should not h More

by Mrgeno2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Hidalgo Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your feedback regarding your recent visit to our service department. We take all customer interactions seriously and strive to provide a service environment that is both professional and respectful. However, we must address the manner in which you chose to express your dissatisfaction. Our commitment to a respectful workplace means that we cannot tolerate behavior that makes our staff feel uncomfortable or disrespected, such as raising one's voice and pointing at employees. After careful consideration, we kindly request that you seek service elsewhere for your future automotive needs. This decision was made to ensure a positive working environment for all our employees and to maintain the respectful atmosphere we aim to cultivate at our dealership. We appreciate your understanding in this matter.

November 04, 2024

The staff was so helpful ,especially Roberto . He was really cooperative and did the best to solve my problem and cared a lot to offer me the best service and he did a terrific job to keep me happy More

by ALARBABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto ♥️♥️
November 02, 2024

The worst day you charged me 681 dollars to put my rancho shock on my car it took 8 hours fixed the airbag that takes time but 681 dollars to put my shock on More

by Dana Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Rabb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory
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