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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
731 Reviews

731 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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August 10, 2023

Great excellent good service I’m very happy with the service I would shopping again on the same Dealer More

by BARRERAFRAN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 08, 2023

Service takes way too long, even just for minor service such as an oil change and tire rotation More

by NA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Saechao
Aug 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We appreciate your valuable feedback. Our team is dedicated to providing exceptional service, and we deeply apologize for not meeting your expectations. To address your recent experience, please feel free to reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

August 06, 2023

I bought a 2019 Jeep Wrangler used 20k miles. One previous owner. By the 4th month of owning it Jeep runs hot and leaking fluids. Took it to service they said they repaired the leak. Few days lat More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We sincerely apologize for the subpar experience at our dealership. Customer satisfaction is our utmost priority, and we appreciate your valuable feedback. Please contact Service Director, Matt Hill, at matt.hill@sanleandrocdjr.com to discuss your concern. Thank you for bringing this to our attention.

August 06, 2023

Excelente customer service people very friendly, I highly recommended this is my favorite place ever More

by yesenia0985luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natisha Evans, Jason Saechao
Aug 11, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Your effort in offering us your insights is genuinely valued. It's truly wonderful to hear that your time at our dealership was exceptional!

August 05, 2023

Don't know about it since it's changed management. Can better rate after more visits. I do appreciate Jason's customer service style; well groomed, professional, stellar personality. More

by brnskngrl
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Saechao
Aug 08, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are sorry you did not have a 5-star experience. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM

August 04, 2023

It was our first time at this dealership for service and it was a great experience. Wont hesitate to come back for any future service needs. More

by Brielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Saechao
Aug 07, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are delighted to hear that you had a fantastic experience at our dealership! We sincerely appreciate you taking the time to share your valuable feedback with us.

August 04, 2023

I'll never come back, unless the service manager deals with what happened Just call me and I'll use more words More

by firestrm
Recommend Dealer
No
Employees Worked With
It's not who is started with (Sam) it's who I ended with
Aug 04, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are very sorry for the disappointing dealership experience you had. This completely opposes our unwavering commitment to providing exceptional customer service. We humbly ask you to reach out to GSM, CARLOS GABRIEL HIDALGO, via email at CGH@SANLEANDROCDJR.COM to address your concerns.

August 04, 2023

Service was great. Got me in and out within 1 hour. An didn’t try to sell me anything extra. More

by westerlund.kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Saechao
Aug 07, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 04, 2023

Brought my Grand Cherokee in for regular service. During the assessment it was found that my water pump was starting to fail. Jason Saechao was great and facilitated the claim for the additional repa More

by Jason
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Saechao
Aug 07, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 03, 2023

The dealership does a fine job. Quality of work is highly dependable, honorable, and reliable. More

by Happy journey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

We are delighted to hear that you had a fantastic experience at our dealership! We sincerely appreciate you taking the time to share your valuable feedback with us.

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