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San Leandro Chrysler Dodge Jeep Ram - Service Center

San Leandro, CA

4.2
727 Reviews

727 Reviews of San Leandro Chrysler Dodge Jeep Ram - Service Center

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November 14, 2024

They have terrible customer service and it’s just completely and utterly unacceptable and ridiculous. More

by KAMILAHJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
November 06, 2024

Good customer service I’ll recommend for easy way you need to have appointment with them More

by MANZANAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bermudez Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

Terrible service. ...had to speak to GM and he was not much better...in the end he knew I was right so he told service guy to do what I was asking....but...should not h More

by Mrgeno2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Hidalgo Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

San Leandro Chrysler Dodge Jeep RAM SRT responded

Thank you for your feedback regarding your recent visit to our service department. We take all customer interactions seriously and strive to provide a service environment that is both professional and respectful. However, we must address the manner in which you chose to express your dissatisfaction. Our commitment to a respectful workplace means that we cannot tolerate behavior that makes our staff feel uncomfortable or disrespected, such as raising one's voice and pointing at employees. After careful consideration, we kindly request that you seek service elsewhere for your future automotive needs. This decision was made to ensure a positive working environment for all our employees and to maintain the respectful atmosphere we aim to cultivate at our dealership. We appreciate your understanding in this matter.

November 04, 2024

The staff was so helpful ,especially Roberto . He was really cooperative and did the best to solve my problem and cared a lot to offer me the best service and he did a terrific job to keep me happy More

by ALARBABS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto ♥️♥️
November 02, 2024

Good place fast service kept me updated Did all what was asked definitely come Back More

by jfrank67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

The worst day you charged me 681 dollars to put my rancho shock on my car it took 8 hours fixed the airbag that takes time but 681 dollars to put my shock on More

by Dana Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Rabb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory
November 02, 2024

The worst service I have ever received from a dealership. They have had my car 3 times in September for DEF issues. This last time for 2weeks. The service tech Greg does not call me back and had his Newbe as More

by jerrygarcia1263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Rabb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
November 01, 2024

They had a very great service and they found the right car for me to More

by Nolfrebautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Bermudez Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

I thought the needed parts could have been sourced from any number of different places and the work finished much sooner. Also, going through the passenger cabin before giving the car to the customer woul More

by Timothycarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Rabb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Gregory
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Service was great as always . . Great communication and advice the best resolutions to the issues with my car .Can’t thank Ander enough for handling our maintenance and recalls, sh More

by JOHNSONMICHELE115@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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