San Leandro Chrysler Dodge Jeep RAM SRT

Horrible service Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple ti Took my car in due to check engine light. Spent a week trying to get ahold them for an updated. I called multiple times. I was put on hold multiple times for over 30 mins, i was hung up on and never called back. Service department got into an accident in my car and did not tell me until the next day when i was calling them again to check on my vechicle. I will never take my car back there for service. Really baddd customer service More

A great experience I was a first time buyer with low credit in the sales guy took his time and actually helped me get into a new Jeep. I've gone into other dealerships a I was a first time buyer with low credit in the sales guy took his time and actually helped me get into a new Jeep. I've gone into other dealerships and they wouldn't try after seeing my score and seeing that I was a first time buyer. More

Antonio is great! Antonio and his finance guy are the best! There effort by listening to my needs got me a car I love! I’m happy Antonio was my sales guy Antonio and his finance guy are the best! There effort by listening to my needs got me a car I love! I’m happy Antonio was my sales guy More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More

Service Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under Very poor customer service.. they always say i dont know what kind of service is that.. and they always insist to charge you for diag..even its under warranty.. this dealership in san leandro im so disappointed very.. im gonna find a way to write a letter to your main office regarding this More

Efficient & Friendly Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete Very timely, efficient and good communication when the work was done. It turned out I needed more work than anticipated and they were able to complete all the work in that same day. Everyone I encountered was very friendly. More

Very unprofessional and unorganized I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I I have given this place 3 chances to get it together and they failed each time. I will never take my vehicle to this location again. The first time I went I was told it would take a few hours. I was told I could get a shuttle home, after waiting over an hour with no information on the shuttle I had to call for a ride. My appointment was at 8am and around 5:30 I started to call to figure out where my car was and what the hold up was. I got the run around and hung up on several times then next thing you know they were closed. I called the next day and the same thing, I was getting the run around, nobody knew anything blah blah blah. I asked to speak to a manager and was being sent to a full voicemail or was told they would give me a call. The next day I finally went up there and was told my car would not be ready for a few days then I was put into a rental car along with being promised a car was, which I never got and still no explanation. I went again for a simple oil change which includes tire rotation. Then I was told I could not get a tire rotation due to the bolt used on my tires even after providing the tool for the lug. The guy was just being super lazy. I was told my car had a recall and I needed to make another appointment. So I set an appointment for 2 days later that same day. I show up to my scheduled appointment, signed my car in and was told it would take a few hours. Still not being offered a shuttle service. I waited in the lobby area for a little over an hour and a half then I get a call saying they do not have the part needed to do the recall. Huh? Why would you schedule something if you don’t even have what’s needed? Why would you have me waste my time just to tell me that? Then the guy who scheduled the appointment tried to blame the parts person and argue me down instead of owning up to his mistakes and screw up. I will drive the extra mile to get better service. That place is a joke. More

Unfortunately my experiences haven't been the best From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was a From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was already installed on a 2017 which caused my monthly payment to skyrocket and have been screwed ever since. I moved yet cannot change service location which is inconvenient. On my first service my wheel lock was stolen from my vehicle by the service technician. Called for months without issue resolved. When physically came to get the issue fixed on next service, explained situation, dropped off first thing in the AM, did not receive call until almost closing to say vehicle was ready. Showed up to be told tire rotation wasn't performed due to no wheel lock found. I was outraged. All wheel locks had to be broken off and replaced without tire rotation and now my vehicle has tire chatter from missing rotation due to mud tires. If i had the choice I would never want to go back to this location and I wish I never purchased vehicle from the San Leandro location. I hope this information finds you well and can help the next person that comes to your location. More

Great pricing and service I had a great experience at this dealer, it’s my second purchase from them and I intend to buy again based on the positive experience. Mustafa was eas I had a great experience at this dealer, it’s my second purchase from them and I intend to buy again based on the positive experience. Mustafa was easy to deal with and got me what I wanted with minimal effort, he actually listened to my needs carefully and we executed the deal without the regular pompous at other dealers. More

Meh. Could be a lot better I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on I’ve had issues with the service team and sales. The service team seems lazy to find solutions to problems... I had an issue with my active exhaust on a new vehicle where it was not working properly at lower rpm... service took all day to say they couldn’t find a problem and gave it back with no solution. Sales was shady from the get go, I got a good deal on my vehicle, but they left out the fact of a few missing things like the second key fob and no OEM lug lock key until a week after the sale. During sale they said they were looking for it and would get it to me when they found it, and then tried to sell one at full price to me. More