San Leandro Chrysler Dodge Jeep RAM SRT

My car buying experience...it's long but worth the read 9/9/19 Interactions: I called and spoke with Tish who helped me identify a car I was interested in buying. I arranged to come test drive it that e 9/9/19 Interactions: I called and spoke with Tish who helped me identify a car I was interested in buying. I arranged to come test drive it that evening after work. Long story short, I got there and they couldn't find the car that the phone agent Tish showed me. After meeting a sales person and doing a test drive of another vehicle, I said I wanted to come back Wednesday 9/11, but the sales floor manager Eddy basically showed me the door and said come back Fri or Sat. They "might have specials or happy hour". A bit more detail... I was not given a quote (or even ball park estimate) for my trade. I was asked what I wanted for it but not presented an offer. Detailed lease vs finance options were NOT really discussed. When I asked about a 2018 vs 2019 lease options the sales floor manager Eddy said "No" (apparently that's subjective, to what I don't know) During the hunt to find simply any car with a working battery, I finally got a test drive but was not shown vehicle options and/or features. I have had good service from this dealer in the past but this time it just didn't seem to click. The only redeeming factor was the sales associate Antonio F., he was very nice and easy to talk to. I guess they didn't want my business that night :-( 9/11/19 Interactions I was not satisfied with my first interactions & service but I was willing to give them one more shot. Tish was able to calm my worries and worked with me on a new deal to come back on the day I wanted with the car I was interested in. I ended up going to the dealer and met with Alfredo & Walter and finance closer Bobby B. They were efficient, helpful and made up for my first experience there on 9/9/19. I ended up getting the car I wanted with even better lease than published. Needless to say, I was satisfied I the end after a bumpy start. More

Bad service 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... 4days for nothing...they didn’t do anything to my van ...no call ..no updates..had to go personally to get information...don’t answer the phones.... More

Tish and Antonio are AMAZING!!! Tish and Antonio made my whole experience stress free and easy!!! I highly recommend these two if you’re in the market for a new or used car! Thank Tish and Antonio made my whole experience stress free and easy!!! I highly recommend these two if you’re in the market for a new or used car! Thank you both for everything! More

HORRIBLE CUSTOMERS SERVICE I had A appointment was their @7am wasnt seen Tell8 just to be told they may not get too my car.They lost my key. I had A appointment was their @7am wasnt seen Tell8 just to be told they may not get too my car.They lost my key. More

Very great overall experience. My sales person was extremely excellen. They need to thank him. He listened to me and negotiated to make me leave satisfied. Thank you very much My sales person was extremely excellen. They need to thank him. He listened to me and negotiated to make me leave satisfied. Thank you very much More

Great! Raul was a good sales representative, he showed me the vehicles I had requested. Everything went smoothly during finance and for delivery. Will Be bac Raul was a good sales representative, he showed me the vehicles I had requested. Everything went smoothly during finance and for delivery. Will Be back for future purchase. More

Poor experience I bought a new Ram Laramie from San Leandro CDJR. Don’t anticipate on getting the same price the dealer calculated for you online. The price I got on I bought a new Ram Laramie from San Leandro CDJR. Don’t anticipate on getting the same price the dealer calculated for you online. The price I got on their website was cheaper than what they quoted me when I was there. After we agreed on a price I was sent to financing to do the paperwork’s. Bobby was the finance manager handling my papers. He was absolutely rude and when I declined to purchase the added service plan he ridiculed me for declining the offer. I came back the next day to pick up my truck and the rear seat doesn’t recline and they couldn’t fix it so I have to bring it in for service. Right after I drive out I noticed that my gas tank only had 1/4 tank left. I turn back and ask my salesman and he say’s there’s nothing they can do. I’ve never bought a brand new car and the dealer doesn’t fill up my tank until now. As I’m driving home about 15miles in, the tire pressure monitor pops up and tells me one of my tires is low on air. I pull over to the side and there’s a hole in the tire. I get it towed to a tire repair shop and there was 2 screws in the tire from the dealer. More

Took 4 days to accomplish nothing. I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't t I brought my vehicle in for a lifter issue and was told it would take a day and a half. I understand that it takes time and issues arise so I didn't think anything about it when I wasn't called on day 2. On the 4th day however I called. It took almost 9 tries to finally get someone and at one point I sat on hold for 40 min and never got helped. When I picked up my vehicle I learned that zero work had been done and the car had been sitting in the shop for no reason. I was never called or notified of this in any way. All that was done was a test drive. In no was does it take 4 days to test drive a car. This is completely unprofessional. More

2-hour service appointment takes 24 hours I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was I checked in at 12:15 for my 12:00 appointment, which required two hours of labor. The vehicle was promised for completion at 3:15. However, there was an extended line of perhaps two dozen vehicles ahead of me, and the service advisor said I should leave it and come back because it may not be completed until late in the afternoon, or perhaps the following day because they were short staffed. He arranged a shuttle to take me home, which I appreciated. The following day, 24 hours later, I was notified the vehicle was complete. Again, the service advisor arranged a shuttle back to the shop. I paid the invoice, and the desk attendant said he would bring the vehicle around to the driveway, where he would turn it over to me. After waiting in the driveway for 10 minutes or so, I went back into the shop where I saw the advisor dealing with other customers. I also saw my vehicle in a service bay. I asked him what was happening, and he said no one could find my car key. I said I would be in the waiting room where he could bring the key when he found it. After another 15-20 minutes, I looked out the window and saw my vehicle in the visitor parking lot. As no service advisor was at the desk, I walked to the vehicle to see if he was still with the vehicle. It was locked, so I returned to the desk. Finally, after waiting some more, I received my key. When I returned to the vehicle and started it, a screen message popped up stating that "oil change required". Although that service had just been performed, the technician had not cleared this message and reset it for the future service. I went back to the service desk - my advisor was not in sight. I finally found an advisor at the vending machine near the parts counter and told him the situation. After five more minutes consulting other employees, he went me back to the vehicle, and after a few minutes the code message was cleared. In my opinion, an appointment should be honored, and the two hours of work should have been completed while I waited. In my opinion, this company is understaffed - there were extended periods where no service advisor was at the service desk. In my opinion, a professional service shop does not lose the key to a vehicle. In my opinion, a technician should clear the computer when a required service is completed. Consequently, I will forward these comments to RAM BusinessLink so they may be able to advise you how to resolve your service deficiencies. More

Awesome!!! I’ll recommend it. This is my second time that I purchase a car in this place. People is awesome, friendly and they gave me different options to buy my car. I’m very hap This is my second time that I purchase a car in this place. People is awesome, friendly and they gave me different options to buy my car. I’m very happy with my Jeep Wrangler. Thank you San Leandro CDJR More