San Francisco Honda - Service Center

Quick and friendly service The staff were friendly and our service was completed very quickly. We had our young toddler in tow and not only did he enjoy the playroom and the sh The staff were friendly and our service was completed very quickly. We had our young toddler in tow and not only did he enjoy the playroom and the showroom, but the staff were very friendly to him as well. When he started to get antsy after an hour or so, They expedited out wash so we could get home quickly, More

exellent service The service was fast and excellent with the service advisor Aaron Wong. He helped me and wrote up everything I had wanted to have done with my car. The service was fast and excellent with the service advisor Aaron Wong. He helped me and wrote up everything I had wanted to have done with my car. More

Excellent Service The service was great. James was very helpful and very knowledgeable on the service. Strongly recommend James for service. Quick turn around on the ca The service was great. James was very helpful and very knowledgeable on the service. Strongly recommend James for service. Quick turn around on the car and provide great recommendation. More

Good experience I called and made an appointment for a smog check. Bobby checked me in, gave me a copy of my paper work. Asked when I needed the car and gave me a c I called and made an appointment for a smog check. Bobby checked me in, gave me a copy of my paper work. Asked when I needed the car and gave me a call whenthe car was ready which was within the time frame that I requested. Also my car was very dirty and when I picked up the car it has been washed. Saved me time and energy having to get the car washed. More

15K service Was visiting from AZ, and "oil" light appeared. Had the 15,000 mile service done and was pleased with all the work done and the price. Was visiting from AZ, and "oil" light appeared. Had the 15,000 mile service done and was pleased with all the work done and the price. More

Came here for car recall Came in for a honda front airbag recall. The parts were there, and as I was told the time for me to pick up my car was on the dot. Came in for a honda front airbag recall. The parts were there, and as I was told the time for me to pick up my car was on the dot. More

Came here for a quick oil change today as promised 1 hour turn around with car wash. After when back home wiping dry the car I noticed a dent on my right door. Called my service advisor right away and he a turn around with car wash. After when back home wiping dry the car I noticed a dent on my right door. Called my service advisor right away and he asked me to drive the car back for him to see. After he looked at it all he said was the dent was not possible from them. I am pretty sure it is from them because i check my car every time when there is other car parked next to my car. First major dent on my new car sad!!! More

I will never go there again. I'd been taking my Hondas (now on #4) to SF Honda for servicing for years, but the last two experiences have been big downers compared to before; I don't know what's happened (now on #4) to SF Honda for servicing for years, but the last two experiences have been big downers compared to before; I don't know what's happened to them. The short-short version of the latest story is, they had my car for 5 days, charged me $145 for diagnostics because the oil can light had been flashing, told me (surprise surprise) that it needed an oil change, and DIDN'T CHANGE THE OIL. Also told me the air bag light was on because a seatbelt part was faulty (covered by warranty) and DIDN'T CHANGE THAT EITHER. The service guy, Bobby, either hung up on me, or simply didn't call me back after we got disconnected, but said that *I* hung up on *him*. When I finally got the service manager (after leaving 3 messages), he accused me of lying , and told me not to come back. Not that there was any danger of that. If you feel like being abused by service professionals (although there's nothing professional about these guys), by all means, visit SF Honda. More

So I bring my CRV in the other day because I am hearing this strange noise when making turns. It was my first time coming to this dealer (just moved here) so I was not sure what I would get. What I got this strange noise when making turns. It was my first time coming to this dealer (just moved here) so I was not sure what I would get. What I got was great treatment and honesty. My service rep. had a technician drive in the car with me to ensure he heard the noise I was hearing (really like that). After the drive, Bobby gave me an estimate for inspection and I left my car, hoping that the news was not going to be too bad. Several hours later I got a call from Bobby. He told me that they determined the problem, the fluid for something in the back needed to be replaced. When I asked him how much it was going to cost me to change this fluid, he advised me that he already did it. As I started to freak out thinking "here we go", he continued on that there was no cost, he was able to get Honda to pay for it as goodwill since my car was just a year outside the warranty. What a great experience! Everyone there was really nice and professional, not what I expected from a dealer. More

I believe that SF Honda is a business which is managed unethically. I have attempted to patronize them three times, and I am done now. My first experience was that they wanted to charge me several hun unethically. I have attempted to patronize them three times, and I am done now. My first experience was that they wanted to charge me several hundred dollars to perform an electronics diagnostic on my car when I brought it to them for a purely mechanical problem--a wobbly seat. They would not look at the seat without doing the diagnostic. I left, because this seemed highly unethical to me. I wish I had been wise enough not to go back. The second time, I brought it to them when the seatbelt warning light came on, a problem which my regular mechanic (whom I love) told me he couldn't fix because the system was sealed to everyone but dealers. That time, the service tech told me that either the main airbag computer was bad, or the passenger airbag sensor was bad. For some reason, they couldn't tell which one. He recommended that I replace both. I asked for an explanation for why both should be replaced if it might be only one bad part, and replacing only one at a time could have saved me several hundred dollars. He was unable to give me a satisfactory reason, and seemed to not even understand my question. That afternoon, I received a phone call from the service manager who had found the bad review I had written. I had been silly enough to use my real name. The manager was belligerent and did not seem to understand what the problem was with either of my previous experiences. Yesterday, I made an appointment by phone. I gave my name, and said I had been there before when asked. The appointment was for 9:30 this morning. This morning I drove by at 9:00. The service tech mentioned that he would have to speak to his manager for permission to service my car, since there was a note on my profile. He said I could leave the car and he would call me when his manager came into the office, which would probably be 9:30. I said fine, thanks and went to wait at a nearby coffee shop. At around 11:00 he called and said that his manager wasn't in yet. I went home on BART. As I was walking home from the BART station, he called again and told me that he was refusing service to me. I explained that I had made an appointment yesterday, and it would have been far preferable to give me this information at that time. I had wasted my time and missed an opportunity to select someone else to perform the work on my car. He was implacable. When I asked to speak to his manager, I was told that he would not speak with me. So, to summarize: San Francisco Honda seems to have a policy of requiring and/or encouraging their service department to perform irrelevant work at the expense of their customers. They also would rather bar a customer than attempt to salvage their reputation. And instead of just telling me no, they wasted a day for me. I realize this is a bit like "the food is terrible and the portions are too small" but this place is very convenient to get to, and therefore tempting. I imagine that their location is the major reason they have stayed in business this long. I urge you not to patronize them. I would not be surprised to learn that in addition to harassing reviewers who give bad reviews, SF Honda gives discounts to people who write positive reviews. More