San Francisco Honda - Service Center

John was great at answering all my questions. Very helpful & friendly. Looking forward to the next time i come in. Everything was smooth and no hassles Very helpful & friendly. Looking forward to the next time i come in. Everything was smooth and no hassles More

My service person named Brian Wong is the best person you have working in there. I will give him a 5000%. He’s respectful very courtesy. The guy is great if you lose him, you’ll lose somebody very good. have working in there. I will give him a 5000%. He’s respectful very courtesy. The guy is great if you lose him, you’ll lose somebody very good. More

EMPLOYEES ARE FRIENDLY. Waiting area is clean ,WiFi available, enough beverage’s & small snacks are available while customers are waiting Restrooms are clean as well. Waiting area is clean ,WiFi available, enough beverage’s & small snacks are available while customers are waiting Restrooms are clean as well. More

I’ve been assisted by John and Brian, and received exceptional friendly, and efficient service exceptional friendly, and efficient service More

Great service, friendly and good job replacing a front seat sensor that had been recalled on my car! seat sensor that had been recalled on my car! More

All staff members were courteous and efficient. I was given an accurate estimation of the time needed. I was given an accurate estimation of the time needed. More

Excellent service at the front desk and from people repairing cars inside the Honda service station. repairing cars inside the Honda service station. More

Appointment easy to get, on time sign in, ready in about 2 hours, Lyft ride provided to home while work was being done, everything good!!! 2 hours, Lyft ride provided to home while work was being done, everything good!!! More

Great service with great deals only with coupons. Yessica was great and honest which is rare when it comes to car services. Yessica was great and honest which is rare when it comes to car services. More

I've been going to Honda Marina Service Center since I bought my car in 2000. I stayed with them mainly because I trusted their Service Advisors who unfortunately they were not able to keep. I went for th bought my car in 2000. I stayed with them mainly because I trusted their Service Advisors who unfortunately they were not able to keep. I went for the annual check-up on May 6, 2025 and the Service Advisor John told me I needed new tires. He recommended Toyo with their best price of about $1100. He also said my battery was going bad and needed to be recharged, not replaced, for $275. I refused these two offers because I sensed I was being taken to the cleaners. I went ahead with oil change, coolant an wiper blades. The following day, May 7, 2025, I went to Wheel Works on Franklin St. I got new Firestone tires for about $600 and the test result of my battery was good. I really appreciated their pricing and the Service Advisor Stephen came across as trustworthy. One would think Honda Marina would treat me right because I have been with them for 25 years. It seems they don't value loyalty. The lesson I learned is do not get tied up with a service center because you've gotten comfortable. Don't just trust. Verify and compare. They just lost someone who could have been a lifetime customer. If this is common in Marina Service Center, they will undoubtedly adversely affect the name and reputation of Honda because it carries the name. The Service Advisor is key to the relationship. You must know this. More