San Francisco Honda - Service Center

So I bring my CRV in the other day because I am hearing this strange noise when making turns. It was my first time coming to this dealer (just moved here) so I was not sure what I would get. What I got this strange noise when making turns. It was my first time coming to this dealer (just moved here) so I was not sure what I would get. What I got was great treatment and honesty. My service rep. had a technician drive in the car with me to ensure he heard the noise I was hearing (really like that). After the drive, Bobby gave me an estimate for inspection and I left my car, hoping that the news was not going to be too bad. Several hours later I got a call from Bobby. He told me that they determined the problem, the fluid for something in the back needed to be replaced. When I asked him how much it was going to cost me to change this fluid, he advised me that he already did it. As I started to freak out thinking "here we go", he continued on that there was no cost, he was able to get Honda to pay for it as goodwill since my car was just a year outside the warranty. What a great experience! Everyone there was really nice and professional, not what I expected from a dealer. More

I believe that SF Honda is a business which is managed unethically. I have attempted to patronize them three times, and I am done now. My first experience was that they wanted to charge me several hun unethically. I have attempted to patronize them three times, and I am done now. My first experience was that they wanted to charge me several hundred dollars to perform an electronics diagnostic on my car when I brought it to them for a purely mechanical problem--a wobbly seat. They would not look at the seat without doing the diagnostic. I left, because this seemed highly unethical to me. I wish I had been wise enough not to go back. The second time, I brought it to them when the seatbelt warning light came on, a problem which my regular mechanic (whom I love) told me he couldn't fix because the system was sealed to everyone but dealers. That time, the service tech told me that either the main airbag computer was bad, or the passenger airbag sensor was bad. For some reason, they couldn't tell which one. He recommended that I replace both. I asked for an explanation for why both should be replaced if it might be only one bad part, and replacing only one at a time could have saved me several hundred dollars. He was unable to give me a satisfactory reason, and seemed to not even understand my question. That afternoon, I received a phone call from the service manager who had found the bad review I had written. I had been silly enough to use my real name. The manager was belligerent and did not seem to understand what the problem was with either of my previous experiences. Yesterday, I made an appointment by phone. I gave my name, and said I had been there before when asked. The appointment was for 9:30 this morning. This morning I drove by at 9:00. The service tech mentioned that he would have to speak to his manager for permission to service my car, since there was a note on my profile. He said I could leave the car and he would call me when his manager came into the office, which would probably be 9:30. I said fine, thanks and went to wait at a nearby coffee shop. At around 11:00 he called and said that his manager wasn't in yet. I went home on BART. As I was walking home from the BART station, he called again and told me that he was refusing service to me. I explained that I had made an appointment yesterday, and it would have been far preferable to give me this information at that time. I had wasted my time and missed an opportunity to select someone else to perform the work on my car. He was implacable. When I asked to speak to his manager, I was told that he would not speak with me. So, to summarize: San Francisco Honda seems to have a policy of requiring and/or encouraging their service department to perform irrelevant work at the expense of their customers. They also would rather bar a customer than attempt to salvage their reputation. And instead of just telling me no, they wasted a day for me. I realize this is a bit like "the food is terrible and the portions are too small" but this place is very convenient to get to, and therefore tempting. I imagine that their location is the major reason they have stayed in business this long. I urge you not to patronize them. I would not be surprised to learn that in addition to harassing reviewers who give bad reviews, SF Honda gives discounts to people who write positive reviews. More

I bring my car there for convenience in San Francisco even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. They kept my car overnight because the part was not available. The rattle was fixed under warranty, The car was still clean/new with no scratches. I pick up the car on the next late afternoon close to closing time. I notice a screw head indentation on my rear bumper as if they parked my car and backed it into another car, and there is an additional 8 miles on the car. Unfortunately, I had to leave for an appointment. I called them the next day (Saturday) and they won't claim responsibility as they said the car should have never left the dealer. What am I suppose to do as I had to be somewhere that night and it was already late. Also,, did they have to add so much mileage, as if they were using my car for joyrides? Anyway they suggest to bring it in the following Monday only to waste my time and say they are not responsible. On a recent visit where I brought the car in for a recall inspection, I get the car back in the late afternoon, this time missing my iPod. So they have a sign like any parking garage saying they are not responsible for theft of personal items. The iPod was in the glove box. Why are these losers looking for personal items when they should be focusung on the recall, which is a brake sensor. I didn't put the iPod by the back wheel? San Francisco Honda employs crooks. More

took my car for oil change and service I waited for a while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to ch while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to charge me for other things that my car needed that should have been fixed prior delivery and were not. More

I brought in my Accord for a service recall. BAD EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service dep EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service department was obviously rushed, many cars coming in, so we should cut them some slack...but... the "Customer Service" rep was still a blatantant ass. SF honda has ceased providing loaner cars, even as this repair was a recall. So, I had called American Honda ahead of time to ensure that I would have a loaner ready. The Service Rep claimed not to know anything about it, and told me that he was too busy to call AH to verify. He tried to pressure me to pay for a loaner from Hertz, and get reimburdsed later. Did anyone else buy a $28k car and get treated like a manufacturer recall was the CUSTOMER'S FAULT?!?! I asked him to call AH to verify, or I would. I was "on my own"! "Mr. Customer Service" took off, so I called on my cell. 30 minutes later, AH verified with him and another SR. Apparently AH had called it in, and my SR had dropped the ball. He acted like an ass for the rest of the interaction, like I had ruined his morning. I can be tough to handle when upset, too, I know- but I really tried to be cool headed. No customer deserves attitude. If I ever treated a client like that, I'd be fired. More importantly, fired or not, I know that acting that way would encourage my customer to go elsewhere. Well, Sparky, it worked! I'm gone!<br><br>It was more of the same at pickup. I had a question about one of the tasks performed under the recall, and the service desk referred me back to Mr. Friendly. He carefully explained the answer to my request for greater detail , twice : "It's part of the recall. It doesn't matter, it's part of the recall, don't worry about it." <br><br> I won't give that place another dime. I bought the car there, and I expect a hell of a lot more from a dealer that I spent $28k with. No need to kiss my feet, but I expect to have my questions answered in a civil way, and for a SR to make a decent effort to follow up on obligations made by his company. Walk away from a customer? treat me like an idiot and not answer simple, reasonable questions? Well, jackass, you just lost another customer. From my last three visits, what I've learned is that I can't count on them in a pinch, they aren't forthright, and they ask customers to bend to THEIR convenience. NOT a place to go for HELP.<br><br>Here's another gem in the history of our relationship: the last time I filled out a customer survey, I received a follow up phone call from an employee insisting that he had done okay and that I should have responded differently about him on my survey. Is it me, or is it odd to have an employee call a customer to complain about the customer's confidential survey response? what the #$%^?!?!??!!? So they hand an employee my review and then give him my phone number?!?!?! STELLAR CS practices. I guess that intimidating me will encourage me to give a better review next time?!?!?<br><br>If anybody can recommend a decent dealer or mechanic in the bay, or if SF honda cares to respond to my complaint, then please drop me an email at dc56997@hotmail.com.<br><br>PS- a guy picking up his black S2000 right behind me freaked out too. I didn't see how it finished up, so I'll let him speak for himself ... but jeez, SF Honda- COME ON!!!!!!!<br><br>Watch out kids, if the customer service sucks when you're checking in.... don't expect it to get better. <br> More