San Francisco Honda

I bring my car there for convenience in San Francisco even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. They kept my car overnight because the part was not available. The rattle was fixed under warranty, The car was still clean/new with no scratches. I pick up the car on the next late afternoon close to closing time. I notice a screw head indentation on my rear bumper as if they parked my car and backed it into another car, and there is an additional 8 miles on the car. Unfortunately, I had to leave for an appointment. I called them the next day (Saturday) and they won't claim responsibility as they said the car should have never left the dealer. What am I suppose to do as I had to be somewhere that night and it was already late. Also,, did they have to add so much mileage, as if they were using my car for joyrides? Anyway they suggest to bring it in the following Monday only to waste my time and say they are not responsible. On a recent visit where I brought the car in for a recall inspection, I get the car back in the late afternoon, this time missing my iPod. So they have a sign like any parking garage saying they are not responsible for theft of personal items. The iPod was in the glove box. Why are these losers looking for personal items when they should be focusung on the recall, which is a brake sensor. I didn't put the iPod by the back wheel? San Francisco Honda employs crooks. More

took my car for oil change and service I waited for a while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to ch while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to charge me for other things that my car needed that should have been fixed prior delivery and were not. More

My wife and I are having an absolutely horrendous My wife and I are having an absolutely horrendous experience with San Francisco Honda.<br> On November 13th, 2004, I believe San Francisco Honda may My wife and I are having an absolutely horrendous experience with San Francisco Honda.<br> On November 13th, 2004, I believe San Francisco Honda may have committed fraud in the classic act of “Bait and Switch”. We requested a “current offer” listed on Honda.com, for a Honda Coupe LX. We were told we were getting that offer. We were lead to believe we would get nothing less then that offer, but yet we were not sold the car in that offer. Instead we were sold a cheaper car, under the claim that it was the same car we bargained for. The only reason we went to SF Honda, Internet Certified Dealership, was because of the online offer from the Honda Corporation, but the salespeople at San Francisco Honda switched the car listed with a cheaper model.<br><br> On three separate occasions, I have tried to quietly remedy this with San Francisco Honda. First, early morning November 14th, I spoke with the salesman who sold me the car, John Poole. John claimed there was nothing he could do to help or advise. When asked who could help, John referred me to Sales Manager Adam Guzman, who was not in at that time.<br><br> I returned again later that day to speak with Adam, again I was told there was nothing he could do to help or advise. When asked who in the dealership did have the authority to help, he referred me to the General Sales Manager, Steve Kerekesh, who was not in at that time.<br><br> I returned again a third time, November 16th, to speak with Steve Kerekesh. When meeting with Steve, I presented documentation on what had happened, proof of the “current offer” listed on Honda.com, which we requested. Plus proof of an exact match to the listed financial terms of that agreement. Steve tried repeatedly to forgo a calm, mannered discussion and instead attempted to hostilely engage me with belligerent accusations, and unwarranted aggression. The discussion ended unresolved, with Steve refusing several times to even look at my documentation or continue the discussion.<br><br> All my wife and I want, is to simply have the car we asked for and paid for. We are totally willing to accept that it may have been an honest mistake, on behalf of San Francisco Honda's salespeople, but they will not even discuss the circumstances with us in a civil manner. More

I brought in my Accord for a service recall. BAD EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service dep EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service department was obviously rushed, many cars coming in, so we should cut them some slack...but... the "Customer Service" rep was still a blatantant xxx. SF honda has ceased providing loaner cars, even as this repair was a recall. So, I had called American Honda ahead of time to ensure that I would have a loaner ready. The Service Rep claimed not to know anything about it, and told me that he was too busy to call AH to verify. He tried to pressure me to pay for a loaner from Hertz, and get reimburdsed later. Did anyone else buy a $28k car and get treated like a manufacturer recall was the CUSTOMER'S FAULT?!?! I asked him to call AH to verify, or I would. I was "on my own"! "Mr. Customer Service" took off, so I called on my cell. 30 minutes later, AH verified with him and another SR. Apparently AH had called it in, and my SR had dropped the ball. He acted like an xxx for the rest of the interaction, like I had ruined his morning. I can be tough to handle when upset, too, I know- but I really tried to be cool headed. No customer deserves attitude. If I ever treated a client like that, I'd be fired. More importantly, fired or not, I know that acting that way would encourage my customer to go elsewhere. Well, Sparky, it worked! I'm gone!<br><br>It was more of the same at pickup. I had a question about one of the tasks performed under the recall, and the service desk referred me back to Mr. Friendly. He carefully explained the answer to my request for greater detail , twice : "It's part of the recall. It doesn't matter, it's part of the recall, don't worry about it." <br><br> I won't give that place another dime. I bought the car there, and I expect a xxxx of a lot more from a dealer that I spent $28k with. No need to kiss my feet, but I expect to have my questions answered in a civil way, and for a SR to make a decent effort to follow up on obligations made by his company. Walk away from a customer? treat me like an idiot and not answer simple, reasonable questions? Well, xxxxxxx, you just lost another customer. From my last three visits, what I've learned is that I can't count on them in a pinch, they aren't forthright, and they ask customers to bend to THEIR convenience. NOT a place to go for HELP.<br><br>Here's another gem in the history of our relationship: the last time I filled out a customer survey, I received a follow up phone call from an employee insisting that he had done okay and that I should have responded differently about him on my survey. Is it me, or is it odd to have an employee call a customer to complain about the customer's confidential survey response? what the #$%^?!?!??!!? So they hand an employee my review and then give him my phone number?!?!?! STELLAR CS practices. I guess that intimidating me will encourage me to give a better review next time?!?!?<br><br>If anybody can recommend a decent dealer or mechanic in the bay, or if SF honda cares to respond to my complaint, then please drop me an email at dc56997@hotmail.com.<br><br>PS- a guy picking up his black S2000 right behind me freaked out too. I didn't see how it finished up, so I'll let him speak for himself ... but jeez, SF Honda- COME ON!!!!!!!<br><br>Watch out kids, if the customer service sucks when you're checking in.... don't expect it to get better. <br> More