San Francisco Honda

Horrific! Cyreene insisted on me coming in to discuss reserving a vehicle, which could have been done by phone (no car to look at or test drive), and the cust Cyreene insisted on me coming in to discuss reserving a vehicle, which could have been done by phone (no car to look at or test drive), and the customer garage is extremely tight and full of poles. Even Paolo agreed that he wasted my time. When backing out (not showing up in my rear view mirror), I scraped the paint off my rear bumper on a pole. This is going to be a fortune to fix, and/or increase my insurance rates. They expressed no sympathy nor offered to fix it. In fact, they mocked me. The whole experience is expensive, traumatizing, and was avoidable. Stay away from there, particularly the garage. It's way too cramped, like a landmine. More

San Francisco Honda service has evaporated. I received an estimate for a windshield replacement over a week ago and can't get a call or email returned to get it ordered or installed. The new phone gatekeeper estimate for a windshield replacement over a week ago and can't get a call or email returned to get it ordered or installed. The new phone gatekeepers have no idea what's going on or even that the shop was closed Wednesday. The service department changed locations without notification to customers. There's absolutely no way to contact the service department. Used to be a superior outfit. What a shame. More

Excellent servicewe We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked We are very happy with the Honda Pilot we purchased at San Francisco Honda this week. The service we received was great from this young man. He walked us through the whole process from the beginning to the end. We really liked his friendly and pleasant personality. We really recommend him. More

bad service took too long more than promised time 😡 2nd time this happens, takes way too long and I had an appointment. And no car wash 😡😡 i really used to like their service Not anymore 😡 2nd time this happens, takes way too long and I had an appointment. And no car wash 😡😡 i really used to like their service Not anymore 😡 More

Still wondering The absolute worst. I had been leasing from them since 2001. At first, I really had very little need for any help, any customer service. There were The absolute worst. I had been leasing from them since 2001. At first, I really had very little need for any help, any customer service. There were a few problems with them not being able to get my insurance information even though I kept emailing to many different people there, mailed a copy and then finally had to come in and show them in person. My last two car experiences were the worst. I love Hondas and felt there might be some kind of loyalty since I had been leasing from them so long. Each of these last times I had to negotiate for hours regarding what I had to pay at signing as well as interest rates. I still do not know what they were doing. I have/had incredible credit yet they kept trying to put me in high interest rates with higher payments. However, the actions that have pushed me to write this are a couple really bad CS issues regarding both my last leases. I turned my car in yet kept getting tickets from Fastrak stating that I drove on the Bay Bridge avoiding payment. I had to seek them out to call for me and still never got word back. Three years ago. When I turned my Honda in this time (extremely early in March '16 though not due until Sept. and had to pay off the rest of the loan because I moved) I mentioned the tickets and was guaranteed not this time. Three tickets later, I tried leaving messages and even sent them to the manager. Finally I had to write the General manager. Back and forth after a few communications, he never returned my emails or calls. Now, I have received a bill for registration from DMV. I have sent 2 detailed emails and asking for proof of the return. I do not remember getting a copy so I have made the request. Nothing! Go to another dealer. Not worth it. More

Professional I received excellent professional service and consideration by the staff. I've had service done at this location since I bought the car in 1999 and i I received excellent professional service and consideration by the staff. I've had service done at this location since I bought the car in 1999 and it is still functioning extremely well. Thanks to all. More

My recent Honda maintenance service. I am pretty satisfied with the Honda maintenance services provided for me. I was able to get my car back earlier then I had expected (an hour and ha I am pretty satisfied with the Honda maintenance services provided for me. I was able to get my car back earlier then I had expected (an hour and half earlier). More

Burnt out Tail light and questions on recalls I needed a burnt out tail light replaced and had questions about a recall notice I received. I scheduled an appointment online quickly and easily for I needed a burnt out tail light replaced and had questions about a recall notice I received. I scheduled an appointment online quickly and easily for exactly the time that worked for me, and it was confirmed right away. When I arrived there was a huge line, but everyone kept me posted on how long it would take. Bobby handled my account and explained everything and looked up all the recall information for me. He was very friendly and personable. Called me to update me when he said he would, and had my car ready on time. Service here was great and convenient, as usual. More

Troubleshooting For the past six weeks, I have seen the trouble lights come on and off. It usually are the VSA light and the BRAKE systems warning lights. I decided t For the past six weeks, I have seen the trouble lights come on and off. It usually are the VSA light and the BRAKE systems warning lights. I decided that it's best that to bring the car in for a diagnostics review. More