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San Francisco Honda
San Francisco, CA
765 Reviews
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Showing 765 reviews
June 22, 2026
SF Honda's service department is uneven in terms of service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait times is spotty at best. I believe this may be due to the sheer volume of service demands their technicians face each day. It seems I can never bring my car in for routine maintenance without it taking at least 3-4 hours (at best), even when I'm the first to arrive for a morning appointment. Oil changes typically take an entire morning, and other standard maintenance issues can take even longer. For example, a recent routine software update took a full 8 hours to complete because of what I believe was a failure of the service department to deal with software "upload" and "connectivity" issues at the dealer's site, resulting in my car being put in a corner of the lot until I brought it to their attention. No one kept me in the loop on what was going on until I contacted my service rep, who was busy attending to other vehicles and only then reprioritized my vehicle. This type of thing is unfortunately typical at this location. I believe both the technicians and service reps need better training in basic communications and customer protocols, and management needs to do a better job of managing overall operational efficiencies with their entire teams. I have been a loyal Acura owner for at 15+ years now, and LOVE my cars (MDX, RDS, and now ADX). But Acura's service standards will need to drastically improve if they want customers like myself to keep coming back in the future. More
by JTBYRNES1
Verified Customer
June 21, 2026
Had a great experience at the Honda dealership for my oil change. The service was quick, professional, and everything was explained clearly. The staff was friendly and made the whole process smooth and hassl change. The service was quick, professional, and everything was explained clearly. The staff was friendly and made the whole process smooth and hassle-free. I’ll definitely be coming back for future maintenance. More
by SURAJSHIRODKAR
Employees Worked With
Brian Robertson
June 20, 2026
Excelente servicio Desde el principio un trato excepcional atendiendo a todas mis dudas y necesidades. Da gusto encontrarse a gente como todo su estupendo equipo de trabajo . El auto está en estu excepcional atendiendo a todas mis dudas y necesidades. Da gusto encontrarse a gente como todo su estupendo equipo de trabajo . El auto está en estupendas condiciones, entrega inmediata me encanto 💖 👏 super recomendable Honda San Francisco. More
by SANHDZ788
Employees Worked With
Gerson sierra
June 19, 2026
We love our new Honda and the deal we got from SF Honda. We test drove our car at the dealer, and worked out our purchase a few days later. We felt we were treated fairly and taken care of. Thanks for a goo We test drove our car at the dealer, and worked out our purchase a few days later. We felt we were treated fairly and taken care of. Thanks for a good experience! More
by pfitz74
June 15, 2026
The staff were all very helpful, and tried their best to accommodate all my needs, whether it be for services or cost! The service was also quick and well-done! They were also very friendly and welcoming - accommodate all my needs, whether it be for services or cost! The service was also quick and well-done! They were also very friendly and welcoming - I would recommend this dealership! More
by shirleyshirley0826
Employees Worked With
Wing and Terry provided 5 star service!
June 13, 2026
The experience was excellent. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. More
by Coachmclaughlin10
June 13, 2026
Paulo, James and the San Francisco Honda team were incredibly helpful. I called about a vehicle, came in for a test drive and drove it home the same day. incredibly helpful. I called about a vehicle, came in for a test drive and drove it home the same day. More
by Jose J
