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San Francisco Honda
San Francisco, CA
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
June 25, 2026
Excellent customer service experience with Brian. He explained very well what needs to be done without imposing other unnecessary issues. I am very pleased with how he handled my visit with my Honda He explained very well what needs to be done without imposing other unnecessary issues. I am very pleased with how he handled my visit with my Honda CRV More
by linaellis22
Employees Worked With
Brian at the Marina Service location
June 24, 2026
Guys very friendly, best service. Thank you! Good luck to business . Guys work there very professional, happy to work with them. Thank you again Thank you! Good luck to business . Guys work there very professional, happy to work with them. Thank you again More
by bdamdin24
Employees Worked With
June 24, 2026
Reasonable price. Sale service quality exceeds expectation. Will buy next car from James for sure. Sale service quality exceeds expectation. Will buy next car from James for sure. More
by ARMAGEDDONNER
Employees Worked With
June 22, 2026
SF Honda's service department is uneven in terms of service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait times is spotty at best. I believe this may be due to the sheer volume of service demands their technicians face each day. It seems I can never bring my car in for routine maintenance without it taking at least 3-4 hours (at best), even when I'm the first to arrive for a morning appointment. Oil changes typically take an entire morning, and other standard maintenance issues can take even longer. For example, a recent routine software update took a full 8 hours to complete because of what I believe was a failure of the service department to deal with software "upload" and "connectivity" issues at the dealer's site, resulting in my car being put in a corner of the lot until I brought it to their attention. No one kept me in the loop on what was going on until I contacted my service rep, who was busy attending to other vehicles and only then reprioritized my vehicle. This type of thing is unfortunately typical at this location. I believe both the technicians and service reps need better training in basic communications and customer protocols, and management needs to do a better job of managing overall operational efficiencies with their entire teams. I have been a loyal Acura owner for at 15+ years now, and LOVE my cars (MDX, RDS, and now ADX). But Acura's service standards will need to drastically improve if they want customers like myself to keep coming back in the future. More
by JTBYRNES1
June 21, 2026
Had a great experience at the Honda dealership for my oil change. The service was quick, professional, and everything was explained clearly. The staff was friendly and made the whole process smooth and hassl change. The service was quick, professional, and everything was explained clearly. The staff was friendly and made the whole process smooth and hassle-free. I’ll definitely be coming back for future maintenance. More
by SURAJSHIRODKAR
Employees Worked With
Brian Robertson
June 20, 2026
Excelente servicio Desde el principio un trato excepcional atendiendo a todas mis dudas y necesidades. Da gusto encontrarse a gente como todo su estupendo equipo de trabajo . El auto está en estu excepcional atendiendo a todas mis dudas y necesidades. Da gusto encontrarse a gente como todo su estupendo equipo de trabajo . El auto está en estupendas condiciones, entrega inmediata me encanto 💖 👏 super recomendable Honda San Francisco. More
by SANHDZ788
Employees Worked With
Gerson sierra
