San Francisco Honda
San Francisco, CA
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As always, excellent, helpful service. Brian was so pleasant, as was the service guy (sorry but I can't remember his name). My ONLY complaint is with Honda - I scheduled the service ap Brian was so pleasant, as was the service guy (sorry but I can't remember his name). My ONLY complaint is with Honda - I scheduled the service appointment because of the recall but only to find out they do not have the replacement part. We are leaving for a 2 week road trip the this week and worried about what we will do if we get a flat!!!! Really bad on Honda's part. More
My service advisor frame was Yesica, was excellent, knowledgeable and helpful. Every time I come to this particular Honda/Acura dealer, service advises are great. knowledgeable and helpful. Every time I come to this particular Honda/Acura dealer, service advises are great. More
Everything was okay except that I wish it didn't take longer than 3.5 hours to diagnose the issue. I had to pay for Uber rides back home, to go pick up my daughter from school and back. longer than 3.5 hours to diagnose the issue. I had to pay for Uber rides back home, to go pick up my daughter from school and back. More
My sales person was Mr. James Yu, and he was AWESOME! Very friendly and knowledgeable and passionate about his business James Yu, and he was AWESOME! Very friendly and knowledgeable and passionate about his business More
The reception was warm and welcoming. Budi was professional and friendly in identifying the services that I need and helped with the arrangement of services. It's a great experience for m Budi was professional and friendly in identifying the services that I need and helped with the arrangement of services. It's a great experience for me. More
I had a really bad experience with this dealership. I strongly discourage anyone from going there. My experience was that the salesmen were pushy and dishonest. At one point while I was sitting with th I strongly discourage anyone from going there. My experience was that the salesmen were pushy and dishonest. At one point while I was sitting with the salesmen, the supervisor comes out and barks at him, "Are you here to sell cars or what?" It was very off-putting and made me uncomfortable throughout the whole process. I was quoted one price on the car and invoiced for another. No salesman ever showed me a full bill of sale, even though I directly and specifically asked for a summary of all relevant figures. Instead I was told I could look at them later, then finance basically rushed me through it. They also didn't respond to my request to negotiate the price on my trade in, even though I asked multiple times. If they didn't want to negotiate the price, that's fine, but they should have been explicit on that. Instead they started talking about down and monthly payments and pressuring me on what I could pay rather than being transparent on the rationale behind the pricing. I blame myself for letting myself get taken like this. But that doesn't excuse the way these dealers behaved. They made the whole experience stressful and frustrating. Go to Oakland or El Cerrito instead. More
