San Antonio Dodge Chrysler Jeep Ram - Service Center

Great Customer Service! Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They'v Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They've definitely earned my business. Thanks Charisse! More

It took too long to get the problem fixed actually 2 weeks . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. More

PCM Recall service Took the Dodge in for a recall involving the cruise control which required reprogramming the PCM . The car was fine when I took it in and was fine Took the Dodge in for a recall involving the cruise control which required reprogramming the PCM . The car was fine when I took it in and was fine when I got it back. My complaint is that if a 1/2 hr job is going to take 3 hours or more, the customer should be told that up front. I was told it would be about an 1 1/2 hours. I checked with the service writer after 2 1/2 hours and they had done nothing with it yet. It was done about 1/2 hour after that. I wonder how long it would have been if I had not asked about it. Over all the work done seems to be okay, but its best to drop it off and go about your business. Hopefully they will call when its ready. More

Worst dealership for service Poor poor service department. Been calling service advisor for four consecutive days. Service advisor Dale has not returned any of my calls since init Poor poor service department. Been calling service advisor for four consecutive days. Service advisor Dale has not returned any of my calls since initial drop off. Requested service manager and appears even the managers go around each call never once answered. Requested labor rates and service manager and receptionist failed to answer. In all took my newly Ram for service was told internal valve springs failed 1000 dollars in picked up truck to have check engine light, traction control and brake light on. This dealership needs huge improvements from service managers to service advisors even the lot needs organization. I STRONGLY ADVISE TO DONT BUY A HEMI OR EVER GO THRU THIS SERVICE COMPANY. VERY UNSATISFIED WITH THIS DEALERSHIP More

Corporate HQ failed me, San Antonio Chrysler did not Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no succes Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no success. I showed Jackie the problem (door panels falling apart), when was able to find me new panels at minimal expense. Thank you so much for your customer service! More

Excellent Service!!! I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my e I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my expectations! In addition, I appreciate the communication from my Service agent - Dale. All of the staff that I have encountered have all been professional. More

Amazeballs!!! Thank you so much Ms. Charisse for taking the time to listen to my concerns with Marie. She is running like new and I can definitely tell when I driv Thank you so much Ms. Charisse for taking the time to listen to my concerns with Marie. She is running like new and I can definitely tell when I drive her now. You went and got my water jug after you told me to get everything out of my vehicle and I could tell you were special!! Thanks for the follow up as well. You are a great person and a great service advisor. All of my needs were beyond met and I look forward to seeing you again. More

Discourteous Customer Service I arrived to the service lane and Charisse walked up to my window for intake. I informed her that I had an appointment for a tire replacement. She the I arrived to the service lane and Charisse walked up to my window for intake. I informed her that I had an appointment for a tire replacement. She then asked, “Did you call?” “Do you know if they have the tire in stock?” “Do you have an extended warranty?” She asked me these questions in a condescending manner and I informed her that I did CALL to make an appointment and NO I do not KNOW if they have the tire in stock and YES I have a warranty. I don’t think that this service representative wanted to do any work because as soon as I walked into her office area with her, she said, “Oh, I forgot to get the tire size and numbers.” She then entered information into the database and asked if that was my last name displayed on the screeen. It clearly was not, she hadn’t even written down the VIN number correctly. So she was getting frustrated and FINALLY asked what my name was and proceeded to type it incorrectly. She finally slowed down to process and found my profile. She called to check that the tire was in stock and fortunately it was. She then proceeded to tell me the price and I informed her that it was incorrect, per my warranty. She did not bother to check my profile and told me, “That’s the price and you don’t have any tire coverage with your warranty.” At this point, I was finished with this person and asked for my car back. I am not going to be treated with disrespect by a sales rep and someone who is too lazy to provide the absolute best customer service to represent the entire service dept and dealership. I left with a bad taste in mouth and I will never return to do business with this location. Absolutely dissatisfied and disappointed. Your staff needs to do better. That’s how to keep customers. More

Excellent customer service rep! My service rep was wonderful. She was very helpful and informative! I wouldn’t take my jeep anywhere else! Very honest and that is very important for My service rep was wonderful. She was very helpful and informative! I wouldn’t take my jeep anywhere else! Very honest and that is very important for any one who needs their vehicle repaired!!!! More

Great customer service Dale went above and beyond in helping get my vehicle repaired. He kept in touch with me through out the whole process. Excellent service department Dale went above and beyond in helping get my vehicle repaired. He kept in touch with me through out the whole process. Excellent service department More