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San Antonio Dodge Chrysler Jeep Ram - Service Center
San Antonio, TX
1,008 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,008 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center
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September 05, 2018
Fix factory recall items 2014 Ram Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spe Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spent 15 minutes walking the entire lot looking for my truck. I didn’t know where Tony went until another employee pointed out his workspace. I asked him where my truck was. He walked back to the service bays and drove it up to me (???!!!). He apologized and said, “Well, at least you got a workout.” I was angered by his comment but bit my tongue and just left the lot. Can’t complain about the service, but that comment (???!!!). You may also want to speak to the employees who work the inside checkout/pay counter near the waiting area. They were speaking loudly about customers, some who were sitting in the nearby waiting area. I heard every word clearly over the TVs. Seemed a less than professional behavior at any time, but much more so with customers within earshot... More
by Justme
Employees Worked With
Charisse Johns
September 05, 2018
Good customer service adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks More
by Stephens, Ronnie 0968
Employees Worked With
Dale Fischbach
September 04, 2018
Service Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed throughout the day of repair status. I did appreciate that. The shuttle service was great. I came back and paid invoice - no surprises on invoice. Truck is running great. Definitely will be back and recommend they ask for Mr Fernandez. More
by Tim
Employees Worked With
Mr Tony Fernandez
September 04, 2018
Sold a lemon Jeep Cherokee Trail Hawk Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who al Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who always turned blind eye to. Now here we are having to replace our entire transmission after wasting countless trips to service department and hours spent inconvenienced just because they didn’t fix it when it was first brought to their attention. There customer service is by far the worst I’ve ever experienced from both a consumer point of view as well as from a lenders perspective. More
by Singer
Employees Worked With
Noe
August 27, 2018
Great Customer Service Service Representative was very knowledgeable and attentive. Answered questions in polite manner. And provided recommendations that were useful and we Service Representative was very knowledgeable and attentive. Answered questions in polite manner. And provided recommendations that were useful and were geared towards the needs for my vehicle More
by Nukey
Employees Worked With
CHARRISE
August 24, 2018
Quick service Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! More
by Ruben
Employees Worked With
Rolando Terrazas
August 23, 2018
Great service The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come back. More
by jodai
Employees Worked With
Antonio Moreno
August 22, 2018
Recall Service I took my Ram in for a recall which took 15 minutes to fix but I arrived at 9 am for a scheduled appointment and my truck sat for an 1 & 15 minutes be I took my Ram in for a recall which took 15 minutes to fix but I arrived at 9 am for a scheduled appointment and my truck sat for an 1 & 15 minutes before anyone touched it. I had to finally go physically look for my truck to find out it had been done for 20 minutes. Rachael insisted she called us but my wife and I never left the waiting area. Rachael the customer is right so just apologize for not calling my name. More
by Texasram14
Employees Worked With
Rachel Rodriguez
August 22, 2018
Worst GM I have ever had to deal with. If I could give this a zero stars I would. Mauricio (Mo) Hernandez should be ashamed of the way he conducts business at his so called dealership. It d If I could give this a zero stars I would. Mauricio (Mo) Hernandez should be ashamed of the way he conducts business at his so called dealership. It definitely shows thru the performance of his employees. I have had the worst experience in dealing with a bad oil change they did to my 2016 Jeep Grand Cherokee SRT and had to take it back twice due to an oil leak caused by an o-ring improperly sealed. Costed me gas money to get there and back twice, time off work and a 20% loss in oil level. What did they do? Nothing, other than fixing their initial screw up. Never offered anything for the inconvenience, just walked me out the door with a simple "Sorry we screwed up. Have a nice day". I placed a Google review after receiving multiple notifications on my phone to rate my experience and finally decided to share the story of how they treat you and the type of service they provide. I received a reply on my original review from Mo asking me to call him because he wanted to discuss my experience and restore faith in me. I called and left THREE messages since his reply and he is ignoring me and not return any of my attempted calls. As I'm googling him on the web I am discovering that his reputation is quiet entertaining. I'm probably one of many that he choses to ignore. How exactly am I supposed to have my faith restored? If anything else, now I'm even more pissed off than I was when I shared my review. He is a sorry manager, does not care about his customers. I will not give them a second chance. If the GM is not even willing to make up for the many inconveniences I have experienced after a simple oil change, I can't trust his employees to care for my vehicle and provide trusting service. Beware of this establishment. They are scammers.. they are quick to sell you a vehicle but after you sign the papers you become just another annoying customer to them. Save your frustration and make a longer drive to go to a different location. More
by Elena
Employees Worked With
Mauricio Hernandez
August 22, 2018
Awesome I was well taken care of, my experience is always been great with San Antonio Dodge. My service rep Charisse is the best. Thanks san Antonio dodge. I was well taken care of, my experience is always been great with San Antonio Dodge. My service rep Charisse is the best. Thanks san Antonio dodge. More
by Jmeade12
Employees Worked With
Charisse Johns
