San Antonio Dodge Chrysler Jeep Ram - Service Center

Forced to pay for service that was not done. I live in Northwest Indiana. Decided to take a trip to San Antonio, TX on 12/23/18. As we were driving to TX, my brakes started squeaking loud, Servic I live in Northwest Indiana. Decided to take a trip to San Antonio, TX on 12/23/18. As we were driving to TX, my brakes started squeaking loud, Service Electronic Stability Control, ServiceAntilock Brake System, and AWD System Temporarily Unavailable lights came on. The lights were on the whole ride until the next day. We arrived in San Antonio Sunday night. I called the dealership on Monday morning, 12/24/18, since they were the only dealership open. I made an appointment for Wednesday morning, 12/26/18 @ 7:30 am. We dropped the car off and left it. I stated to the representative, Oscar Barrera, exactly what my issues were. Needless to say, pulling in the bay, the brakes were squeaking and he (Oscar) commented on the squeaking. Oscar called me on 12/27 stating that my car needed an update and that the brakes weren't squeaking when it was test driven. He stated that he could keep it another day and see if the squeak returned and let me know. So, they did. I called on Saturday regarding the status of my car. Oscar was off and no one knew the status and I was told a service manager would call me back. I did NOT receive a callback. I called Monday morning, 12/31. Oscar called me back stating that the vehicle was still not squeaking. He stated that they checked the pads, the rotors, and the calipers and that everything was good. He stated they updated the codes on the car and that there was a $139.95 charge + tax. The dealership back in Indiana called San Antonio dealership and spoke with them and they brought the price down to deductible price of $100.00. They told the representative at Napleton Dodge Jeep Chrysler in Lansing, IL that the brakes were squeaking but didn't know why. Needless to say, I went to get my vehicle to find a big white X on my driver window, my rims, tires, wheel wells or the area around the area did not have any fingerprints on them and the vehicle was not washed or cleaned. So they had not been touched (I have black rims that are dirty from driving), and the brakes were squeaking when I pulled off. How did they check the rotors, pads, and calipers when you didn't remove any of the tires/rims? Also, on the vehicle inspection, "Brakes not inspected on this visit" is checked. So did they check them or not. Also, the speedometer in/out listed on the paperwork is exactly the same, so how did you test drive the car to check the bakes and codes? Service was horrible. I was not contacted regarding the issues with my vehicle before attempting to so call fix anything. Didn't have the option to say yes or no if I wanted anything done, but yet was charged for what? They claimed they fixed the lights and codes by the update but the same lights returned and remained on for the entire ride home on 01/04/2019. If this is what the problem was and this is what I am being charged for then why is that not on any paperwork. My brakes continue to squeak and the lights are still on, then you charged me for service you did not perform. More

Good customer service . Lindsey Lewis was a great help in getting me set up. I would use her next time in helping me out... She was probably the only good person there and . Lindsey Lewis was a great help in getting me set up. I would use her next time in helping me out... She was probably the only good person there and the only reason I would use this dealership again... The cashier department need help on their customer service skills though. More

Customer ripped off Took care of the recall but overcharged me to replace a fuel pump. That’s why I never get repairs at the dealerships. Customer ripped off in price o Took care of the recall but overcharged me to replace a fuel pump. That’s why I never get repairs at the dealerships. Customer ripped off in price of repair. Paying $1600 for a fuel pump replace which only takes a hour to lift up the rear seat to install it. These dealerships should be ashamed. More

Ken Casey Outstanding service from Ashley! She was very professional and knowledgable. A great experience. Promote Ashley she deserves it. She is a credit Outstanding service from Ashley! She was very professional and knowledgable. A great experience. Promote Ashley she deserves it. She is a credit to your organization. More

Lifetime Warranty - 5yr Inspection Was in and out in couple of hours with no hassle & without trying to sell me unneeded services...which was not the case on my last 5yr inspection...so Was in and out in couple of hours with no hassle & without trying to sell me unneeded services...which was not the case on my last 5yr inspection...so improvement has been noted... Because of that previous experience with this dealership, I would recommend them, but with caution... More

Issues taken care of Had check engine light on, fuel light flashing and fuel gauge reading empty, even though there was gas in the truck. Took my 1500 to get taken care of Had check engine light on, fuel light flashing and fuel gauge reading empty, even though there was gas in the truck. Took my 1500 to get taken care of at SA Dodge. Antonio was very helpful from the very beginning. Explained everything and even helped me get into a rental car. All was taken care of and back on the street. Thank you. More

Service I had an appointment with no problem.I was advised by service advisor as to what to expect.My service advisor and Tech did an excellent job. I had an appointment with no problem.I was advised by service advisor as to what to expect.My service advisor and Tech did an excellent job. More

Jeep Service Recall The work was done quickly and they treated me very well—never having been here before. My only reason for 3 star rating is the back entrance has no si The work was done quickly and they treated me very well—never having been here before. My only reason for 3 star rating is the back entrance has no signage to direct you to the service deptartment and it is extremely congested. Also, they make find your car in the congested parking lot...I literally walked around a bit until I saw my Jeep among all the other jeeps in the lot. This needs significant improvement...definitely not customer oriented. More

15K Service Rachel Rodriguez was my assigned Service Advisor. She was knowledgeable answering my questions. She pointed me in the right direction for other quest Rachel Rodriguez was my assigned Service Advisor. She was knowledgeable answering my questions. She pointed me in the right direction for other questions. Her wait time estimate was spot on. More

Antonio is awesome. He is the Best service person there. He was very friendly and service was very fast. Will come back again. Thanks again. He is the Best service person there. He was very friendly and service was very fast. Will come back again. Thanks again. More