San Antonio Dodge Chrysler Jeep Ram - Service Center

Recall work The work was done in a timely manner. And another job was done that I did not know of while the vehicle was there for the original recall The work was done in a timely manner. And another job was done that I did not know of while the vehicle was there for the original recall More

Trustworthy Service Ernesto was a great service agent to work with, as Noe & others have been in the past 3 years we've been a customer. Their technicians are reliable & Ernesto was a great service agent to work with, as Noe & others have been in the past 3 years we've been a customer. Their technicians are reliable & trustworthy, and their work has always met or exceeded my expectations. The employees deserve a perfect rating! I took off 1 star for the dealership due to the current policy where I have to drop off the car & wait a few days for a diagnosis, instead of being able to expect a diagnosis within 24 hours, as I am accustomed to from other dealers nationwide. More

Super friendly, knowledgable, quick Service advisor the “Chief” was amazing and kept me informed through entire service. Waiting area was clean and had a great selection of drinks and s Service advisor the “Chief” was amazing and kept me informed through entire service. Waiting area was clean and had a great selection of drinks and snacks to keep kids happy. More

Never updated me on progress and overpriced service Peter never updated me on service. I told him what was wrong and they were lookong everywhete but the part i told them was wrong Peter never updated me on service. I told him what was wrong and they were lookong everywhete but the part i told them was wrong More

RAM 2500 Took my Ram in for service. Had an issue with warranty. Ernest Garcia took over and made sure EVERYTHING was completed properly. He found warranty p Took my Ram in for service. Had an issue with warranty. Ernest Garcia took over and made sure EVERYTHING was completed properly. He found warranty paperwork, answered every time I called or texted! VERY PROFESSIONAL.!!! If you need to take ur vehicle in, make sure you get with Ernest! He will take care of it! More

Amazing warranty,service and parts team They went out of there way to make sure my truck got fixed and that I was taken care of. I highly recommend them for any of your vehicle repairs. They went out of there way to make sure my truck got fixed and that I was taken care of. I highly recommend them for any of your vehicle repairs. More

Contact Difficult to get in contact with parts and services and operator. Was put on hold for more than ten minutes several times. Operator seemed annoyed whe Difficult to get in contact with parts and services and operator. Was put on hold for more than ten minutes several times. Operator seemed annoyed when I didn’t know the name of the service man who helped me. More

Great service staff. Fast courteous service. The service writer explained the cost breakdown and it was exactly what I was charged. They did the work quickly and to my sat Fast courteous service. The service writer explained the cost breakdown and it was exactly what I was charged. They did the work quickly and to my satisfaction. I’ll never take my Ram anywhere else. More

Appointment If you make an appointment beware the appointment is to talk to the advisor. They don’t tell you that when you’re making your appointment . Totally If you make an appointment beware the appointment is to talk to the advisor. They don’t tell you that when you’re making your appointment . Totally inconvenient and sneaky . And to top it off with the person I was supposed to ask for apparently knew nothing about my appointment . So this service department truly Sucks More

Oil change Overall satisfied with service but waited about 5 minutes before the service tech I was told to ask for showed up. Also it took 2 1/2 hours for a oil Overall satisfied with service but waited about 5 minutes before the service tech I was told to ask for showed up. Also it took 2 1/2 hours for a oil change. Not very convenient to have to call someone to pick you up so you do waste your afternoon on a oil change. More