San Antonio Dodge Chrysler Jeep Ram - Service Center

I came in due to several recalls that needed to be replaced on my Dodge Charger RT and took it to the Service Department. Those were, so far, "fixed". I did have AC issues on what I believe was due to replaced on my Dodge Charger RT and took it to the Service Department. Those were, so far, "fixed". I did have AC issues on what I believe was due to alternator a day before turning it in to the dealership but was working fine when I left it there. A mechanic stated that it was working fine as well. As soon as I got there and got in my car, the AC/Heater button didn't turn on at all. I notified Justin, who I spoke to in the beginning, and would have to look into the problem, but would have hold on the vehicle over the weekend. Come to find out, the instrument cluster messed up while in the dealership. I spoke to the manager, Sheree, who looked into the matter and filed a claim. After several days, claim was declined stating that the alternator or any recalls was not the cause of the AC. She informed me that they can repair it, but I would have to pay for it. I let her know this issue occurred because of alternator and me paying for it is not an option. The dealership were not willing to pay something that they caused. They cause bigger problems and not willing to accept responsibility. I lost trust in this dealership More

Great Experience! Dale was awesome he was honest and upfront when getting my oil change. Overall great and will come back. Ask for Dale he was great! Dale was awesome he was honest and upfront when getting my oil change. Overall great and will come back. Ask for Dale he was great! More

Great Experience Fast, great and friendly Service at SA Dodge, Chrysler, Jeep, RAM. I will come back to the dealership for the great customer services, friendly employ Fast, great and friendly Service at SA Dodge, Chrysler, Jeep, RAM. I will come back to the dealership for the great customer services, friendly employees More

Employee took car for personal errand My car has a front and rear dash cams and it recorded an employee taking my car to buy beer at QT and then took it to a second location, blasted the r My car has a front and rear dash cams and it recorded an employee taking my car to buy beer at QT and then took it to a second location, blasted the radio for a while and then headed back and parked the car for the night. More

Transmission and Other Repairs It took a couple of times for my issues to be repaired .. but when they could finally duplicate the problem, they solved every problem: door hinge, t It took a couple of times for my issues to be repaired .. but when they could finally duplicate the problem, they solved every problem: door hinge, transmission lunge caused by leak, check engine light, replaced the stop/start battery, cell phone version affecting the touch screen. The representatives were very kind, very patient, kept me updated and left me feeling like an important customer. Thank you! More

Great Service when provide by Service tech like "Ashely" I have been a customer, of this particular Dealership for over 5-6 years. I have to honestly said, this last visit by fa,r was the best. Thanks to th I have been a customer, of this particular Dealership for over 5-6 years. I have to honestly said, this last visit by fa,r was the best. Thanks to the Service contractor ; Ashely. I will recommend it to everyone. Keep up the good work. Please give credit to Ashley. More

Find another way to fix your vehicle Thought by going to the dealership I would get a better quality of service not to mention overall care for my vehicle. From them losing my vehicle, ru Thought by going to the dealership I would get a better quality of service not to mention overall care for my vehicle. From them losing my vehicle, running over my keys. Then the kicker I am in dealership already paid for my diagnostic and waiting for them to cut the small key that goes into my key fob. I get a call from the dealership saying my car isn't ready they still have to do more in depth diagnostic to it and it will take a couple more days. I couldn't believe what I was hearing then what did I just pay for. Never again.it is so many things wrong at this dealership i don't know how they are making money. Maybe from saying they did something charging you and then not doing. Go figure!! More

Extremely Poor Poor SERVICE Waited 1 hour past our 9am appointment to turn in our vehicle. Service calls us late pm saying they lost our keys and cannot begin work on our vehicl Waited 1 hour past our 9am appointment to turn in our vehicle. Service calls us late pm saying they lost our keys and cannot begin work on our vehicle without keys. Says he has ordered replacement key and our truck should be ready the following morning. The following day we leave numerous messages. No one returns our call. We continually are sent to voicemail. Finally, we get hold of Tom, who promises to investigate and return call in 1 hour, Tom said he discussed with James who is Service Manager. A couple hours later Service calls saying our vehicle is ready. When we pickup our vehicle, we again discuss concerns about our "lost keys" and are told if we have another set the dealership will pay for copies to be made. We called for manager again. We are still waiting on returned call. Someone at the dealerships has our vehicle keys, our address, our house keys, our toolbox keys and more. It's not an acceptable solution simply to make copies. We are STILL waiting for manager to call to workout solution. We have been told James Hutchinson is the Service manager and have left him a message at ext 223 as directed. We have also been told they have a "new guy" who is a Service manager named Derek but no one knows his last name. More

Good timely service Peter in service was prompt and friendly and professional. Was able to assist on getting additional parts and getting them installed all in the same v Peter in service was prompt and friendly and professional. Was able to assist on getting additional parts and getting them installed all in the same visit. More

Amazing Staff! Ashley was amazing in the way she helped with my service. Very friendly and helpful in discussing my options for my challenger. She's awesome! Ashley was amazing in the way she helped with my service. Very friendly and helpful in discussing my options for my challenger. She's awesome! More