San Antonio Dodge Chrysler Jeep Ram - Service Center

Unprofessional female at the service desk. Advisor was nice enough but the wait time was 2.5 hrs to replace a key fob that I had made an appointment for. I would avoid this dealership if possible since it nice enough but the wait time was 2.5 hrs to replace a key fob that I had made an appointment for. I would avoid this dealership if possible since it seems like the behavior is normal. More

GreT service very attentive service rep offered regular updates and explanations. suggested other service and explained importance very satisfied will return and recommend to others thanks updates and explanations. suggested other service and explained importance very satisfied will return and recommend to others thanks More

Justin in Service saved the day Last year the transmission went out in my 2014 Jeep Cherokee, on Christmas eve (2018). There was a big debacle because of the holidays that I won't g Last year the transmission went out in my 2014 Jeep Cherokee, on Christmas eve (2018). There was a big debacle because of the holidays that I won't get into, but I walked away pretty unhappy. The transmission went out in my Jeep AGAIN January 2020, almost exactly a year later!! Which is pretty aggravating (but that's the fault of Jeep in my opinion, not the dealership). I really was not looking forward to bringing my car in again. I additionally had a Check Engine light warning that I needed to fix due to an oil pressure sensor (to my knowledge it was unrelated to the transmission). This time, the transmission was fixed under a recall at no cost to me. Unfortunately, the other part would have cost something like $900 because it's considered part of the electronic system and is not covered under my extended warranty!! I had been contacting Justin in the service department, and I was obviously upset at the cost. He called me back later in the afternoon and let me know that I had a secondary warranty, under which the part was covered!!! Such a relief!!! It was a much better experience than I had last year, and I was so glad that he was thorough enough to catch that!! More

I had a recall on my 2016 Journey and I had scheduled an appointment for 1 p.m. on 01.15.2020. Because of my schedule i was not going to be able to make the 1 p.m..appointment. Well I drove to the dealer appointment for 1 p.m. on 01.15.2020. Because of my schedule i was not going to be able to make the 1 p.m..appointment. Well I drove to the dealership and I met Dale and he kindly accepted my car at 7:30 in the morning. Before 1 p.m. my car was completed. If Dale would have rejected me and had me come back another day. I would have had to take another day off. He was so sweet and compassionate about my situation where others would have made me reschedule. So Dale, I rate you a 10. Thank you!!! More

The reason for my visit was quickly addressed. Thomas was very customer focused and appear genuinely interested in addressing the reasons for my visit. Work on the jeep was completed ahead of promised time. very customer focused and appear genuinely interested in addressing the reasons for my visit. Work on the jeep was completed ahead of promised time. I received a phone call as soon as work was completed. I was also accommodated in picking up my vehicle late. Best visit of all the the times I have dealt with the service department More

Great customer service. Feed back was given regarding what issues needed to be fixed on my vehicle. Also, everything was done in timely manner. A what issues needed to be fixed on my vehicle. Also, everything was done in timely manner. A More

Great service advisor he was very well knowing about the product and tech preformed recall in no time and was very knowledgable about the recall and how it effects the system on the car. Highly recommend. product and tech preformed recall in no time and was very knowledgable about the recall and how it effects the system on the car. Highly recommend. More

Peter Reyes helped me out tremendously! Had a oil leak and the Lone Star dodge on the south side wouldn’t work with me on making sure the oil leak got checked on worked on when we made an appointment. So and the Lone Star dodge on the south side wouldn’t work with me on making sure the oil leak got checked on worked on when we made an appointment. So I talked to Peter Reyes and he set up the appointment and had his tech figure out the issue that day and worked on the next! I couldn’t be more happy with the service! I definitely recommend calling Peter Reyes for your car issue needs! More

Ashley was my service advisor and everything was taken care of promptly and efficiently. I was in and out of the dealership during my lunch break and was back at work with enough time to grab a bite to ea care of promptly and efficiently. I was in and out of the dealership during my lunch break and was back at work with enough time to grab a bite to eat. More

Absolutely the best service experience I have ever had! I was able to get my oil changed, tires rotated, fluids topped off and 2 recalls fixed in just over one hour! The work was done to perfection and every was able to get my oil changed, tires rotated, fluids topped off and 2 recalls fixed in just over one hour! The work was done to perfection and everyone I encountered were professionals and carried a smile! Thank you so much and we will definitely continue our business with San Antonio Dodge, Chrysler, Jeep and Ram More