San Antonio Dodge Chrysler Jeep Ram - Service Center

Irresponsible, and worst customer service. They lost my keys to my vehicle, which I had my travel trailer key, and my key to the hitch ball lock. They didn’t even bother to tell me about it until I brought keys to my vehicle, which I had my travel trailer key, and my key to the hitch ball lock. They didn’t even bother to tell me about it until I brought it to there attention. “All they said was oh yea we lost your key and gave you a new one”. Spoke with the service manager and all she said was “we’re sorry”....Then they asked me that they needed quotes to pay me for them. Which was sent over. Now they want me to pay for the new locks and have them reinstalled and they will reimburse me. I had told them I’m a truck driver and don’t have time. They didn’t care at all. I enjoyed coming to SADCJ my drive there is 37mins. I recommended that place to all my friends and family. Now it’s just a service center that doesn’t value it’s customers. More

I had an excellent experience with Matt Gerhard, he was very helpful and attentive. He Went the extra mile to make sure I got the best experience out of my time there. I’m very happy with my car and experi very helpful and attentive. He Went the extra mile to make sure I got the best experience out of my time there. I’m very happy with my car and experience. More

Where to begin..We purchased a new 2019 Ram 1500, test drove it and checked for scratches and issues. None...the dealer took our truck to back to get cleaned and came back with glue on the center counsel drove it and checked for scratches and issues. None...the dealer took our truck to back to get cleaned and came back with glue on the center counsel but also the latch was broke when the vehicle was cleaned. The passenger door handle also had paint scraped off. Prior to us driving the vehicle off the lot we informed Ron the manager and sales rep Marco's of the issue. They advised no problem bring it back next Tuesday and we will gladly give you a rental to use for the day... Next day Marco, sales rep, called over and over advising the discount code for the purchase of our vehicle was not working..Note the part was still not ordered nor mentioned... Next Tuesday, granted we do not live nearby, we drove to dealership and spoke with Maria, in service, who advised us the part was not ordered, and advised we needed to come back next week Tuesday or Wednesday once part was ordered. We asked why part was not ordered at time or purchase and she apologized and advised sales rep and Ron did not put in request. My husband called a.much closer dodge dealership and advised if we were able to have serviced there, and they advised he would but would be cost to replace center counsel since not purchased there, EVEN THOUGH UNDER WARRANTY... . Next Tuesday- we drove to dealership one more time. Spoke with Maria who advised yes part is in and we will have shuttle, which was an old dodge van, to Hertz dealership to pick up rental. We came to Hertz where the representative advised there was a 1 hour wait due to no vehicles available. Note: we were on lunch and had to be back at work...I called SA dodge and asked for Maria in service. I advised her we were dropped off at Hertz rental for our truck serviced and now there is a 1 hour wait. I told her we are due back to work, drove 3 times to dealership and now stuck without a vehicle." She advised let.me see what I can do and call you back. 5 minutes later I recieved a call back from Maria who advised i show the reservation was submitted yesterday. Note: we went to dealership a week prior and was promised a rental. Then she advised sorry they are out of vehicles but "its out of my hands". I was frustrated and told her, "wait, so your dealership sold us a vehicle with a center counsel that pops open while driving, which is a safety hazard, a ding on the truck and has costed us time and gas driving back and forth to try to get the vehicle serviced." Her reply was "I did not sell you the vehicle". I then got more upset and advised her you work for SA dodge therefore everyone there is accountable for this. I asked for Ron's number and she said" I dont have it". I then asked for corporate number she said " I dont have it". I then asked for her last name and her reply " just ask for Maria, "I am the only Maria in service." I said I need your last name to include with corporate complaint. She repeated and advised " Just ask for Maria, I am the only Maria in service." I said once again I needed her last name and she replied with an attitude and spelled it out sarcastically. I then disconnected call After this experience I will never purchase from this dealership again. Make sure to check all components when purchasing. More

Mr Hutcherson and his great staff. This is writing to express the great job Mr. Hutcherson and his staff (Viper and Maria Almaraz) did a great job today of their services . I am extre This is writing to express the great job Mr. Hutcherson and his staff (Viper and Maria Almaraz) did a great job today of their services . I am extremely happy with their professionalism and kindness. They did everything right to make a great experience. More

Good service Initially we got off to a rocky start by miscommunication between service advisors and myself but we got it in order after speaking with service direc Initially we got off to a rocky start by miscommunication between service advisors and myself but we got it in order after speaking with service director. All is good. More