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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,008 Reviews

1,008 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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November 12, 2020

Mark took excellent care of us and our car. I dropped the car off in the morning and was able to pick up that afternoon. Thanks. More

by mapawly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you! We appreciate your business! Mark and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

Dave was more than helpful. He showed me, explained to me and helped me save money. My husband barely working and we so appreciated his help More

by SUJIISAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was David in the service dept
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you so much for your excellent review! We are so glad that Dave had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

I have really enjoyed the service @ San Antonio Dodge.It's been two in one- half years of wonderful service. The staff has given outstanding service on all of my visits.Keep the great service going More

by CAMPBELLJOHNF420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom, Gabby, and our team, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

Staff was very attentive and helpful and solved my tire issues (and alignment). Detailed service needs in the future but did not pressure me to do additional work. More

by RALPHKOCH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Ralph, Thank you for your business and this review. We're happy to hear Gabby and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

LOVE the new service technician video. DIDN’T appreciate the recommendation to replace wiper blades just because they were “streaking the windshield” when either cleaning the window or cleaning the blade wo More

by IRWINS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Irwin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Gabby here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

My service rep (Tom Langlois) was very helpful and took care of everything I had concerns about. I received a text from him every step throughout the process. He was very helpful and on my next visit if he More

by calvin.anderson81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience with Tom here at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

Slow service. Poor communication. Forgot to do some of the work—The person who checked me in went home for the day and didn’t hand off my vehicle to someone else. I had to call multiple times just to get More

by TODD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Dec 01, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello Todd, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to me directly. MoHernandez@sanantoniodcj.com General Manager

November 12, 2020

Did a good job on the work gave me my car back with mud on my floor mats and my car smelled horrible I had to use fabric cleaner on my seats the mechanic apparently didn't take a shower. More

by jeepguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Langlois
Dec 01, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you for taking the time to submit a review. We are so glad we could assist you with your car's service. We truly appreciate your business. We apologize, however, that you were unhappy with the car's cleanliness. If you would like to further discuss your concerns, feel free to contact me at your convenience. MoHernandez@sanantoniodcj.com General Manager

November 12, 2020

Outstanding service advisor David. In today’s competitive environment for excellence in service this team clearly leads the way for excellence. From check in to check out and post follow up all More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in service
Nov 12, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Mike, for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

November 12, 2020

David Tatko is a superstar! He went above and beyond, excellent customer service that cant be beat. He stayed on top of my issues and provided multiple and timely updates throughout the process. More

by PILCHER_MICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Nov 13, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Michael, Thank you so much for your kind words regarding your recent experience working with David, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

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