San Antonio Dodge Chrysler Jeep Ram - Service Center

Went to get an issue repaired and after 2 weeks still no resolve. I've visited them 3 times and no one started work. Said they were awaiting approval and would call me before the end of the day to provide a resolve. I've visited them 3 times and no one started work. Said they were awaiting approval and would call me before the end of the day to provide an update and a week later no response. I've contacted the service supervisor and still no response. I took my vehicle to them 6 months prior for the same issue and they said it was repaired but when I brought it back in they said it was different parts. I'm no genius but it seems like it was the same issue and they are trying to charge me for it again. Lack up updates and action to perform the repair is unacceptable. Besides basic oil changes and tire rotation this is not the place to go. More

The service writer was very Unprofessional ,he didn't pay attention to what I have to say and over charge me. pay attention to what I have to say and over charge me. More

First let m start by saying my salesman did his best for me . So I traded in my previous Jeep for a newer pre-own Jeep …. Bad move on my part and I took full responsibility for not going brand new however I me . So I traded in my previous Jeep for a newer pre-own Jeep …. Bad move on my part and I took full responsibility for not going brand new however I had two previous pre-owned vehicles with no issues as soon as I drive off . I bought it august 9th, took it back the next day for much much much needed alignment , why didn’t it already have one if they do a Service check prior? No windshield wiper fluid cap. I get my first Oil change October 4th 2021 and they told me that my coolant was empty and that they capped it for me but just wanted to give me a heads up to keep an eye on it. We went back to dealership October 9,2021 and they were busy and was told they will look at it (which I’m very thankful for was told no leaks so I watched it and coolant was Still reducing )we got picked up and spent all day waiting around) went back October 23 2022 after feeling hopeless wanting to trade it in I was 12,000+ upside down .not to mention my credit score shot down -37 points on October 1 with my previous well Fargo Jeep loan that I traded in also getting emails about a outstanding balance ? So did they not pay it off in time? getting less trade in value for than what I bought it for and was told I can bring it in the following week for a service that they would call me when I can take it by , 4 days later atill waiting after going in I get in my Jeep and it wouldn’t turn in , I had a bad dead battery .I Was late to work and had to find a ride , later that day after work I went to dealership they said they can buy it back I guess once sales manager looked at the numbers and realized how upside down I was and said nothing was documented, however I didn’t know it wasn’t considered an actual service nor was the alignment so nothing was documented. So I left my Jeep there for an actual service , having to find rides to work because they had no loaner cars available. So turned out it was my water pump that needed to be fixed and replaced and my battery was replaced as well . Cool. All this less than 90 days and felt like they weren’t trying to meet me halfway with the trade in tbh But now jan 1 I was told that my Jeep leaked oil on my family’s pavement they sent me a picture from my Jeep so I called today jan 3rd and they said if I drop it off this Thursday service wouldn’t start until the 13th, so I’m back to square 1 I have no transportation to work in the mean time so gotta figure out how to get this fixed ASAP , it’s now only been 4 1/2 months and yet another issue , as it is I can barely drive it as it shifts left and right , I have to take the access roads most days but all these issues on top of that , so I tried to trade it in today , salesman was super super awesome ,I said I just was a new cheaper vehicle , didnt even need to be a Jeep Wrangler , and I’m still upside down with prices higher than my Jeep Wrangler . I feel like I’m not being helped as a costumer who just wants something reliable at this point , prior to this Jeep I was not this much upside down with all the issues within less than 90 days I feel like I deserve to be met half way :( I feel so stuck . Salesman are great but I really feel robbed by the company . More

Great help finding a new vehicle. Happy with the service and the new purchase made. and the new purchase made. More

Luke was an outstanding salesman. I couldn’t have asked for better assistance in getting my new Jeep up and running. Luke was extremely skilled in the working of my vehicle. I wouldn’t hesitate to buy fu for better assistance in getting my new Jeep up and running. Luke was extremely skilled in the working of my vehicle. I wouldn’t hesitate to buy further cars from Luke. His knowledge and professionalism is outstanding! More

David Garcia, very professional and answered all our questions ..... would recomend him to everyone just awesome !!! questions ..... would recomend him to everyone just awesome !!! More

Cody Smith was excellent. He read my mind on the car I wanted and the price range. Barry was instrumental from the start and is a wonderful person as well. Personable and professional. Latzu Lara is an wanted and the price range. Barry was instrumental from the start and is a wonderful person as well. Personable and professional. Latzu Lara is an excellent finance manager. Let me know what my options were, explained them, gave me the best price possible and was not pushy. I truly appreciated the demeanor of the employees at this dealership. I will gladly recommend this dealership and will be buying any future vehicles from them as well. More

The service dept took great care of me at all times! Thank you to the managers and employees for the non stop updates and care they provided while I waited for my repairs. It’s never ever good to have y Thank you to the managers and employees for the non stop updates and care they provided while I waited for my repairs. It’s never ever good to have your car break down, but even though my world became a little less convenient, the folks in the Service Dept. shined thru and got me back on the road as quickly as possible. Thank you again More

Irresponsible and Mediocre service. My 2016 Jeep Grand Cherokee was serviced on 10/18/21 for a front wheel alignment, was returned to me in worse condition than when it was dropped off. What was irrespons Cherokee was serviced on 10/18/21 for a front wheel alignment, was returned to me in worse condition than when it was dropped off. What was irresponsible of this service department, was that I left many messages for David and Armando, the service managers to discuss the issue and the interaction with their staff. My messages were never acknowledged nor did I ever receive a phone call. This appointment took a whole day that made me lose a day of work, this ordeal cost me over $500. There was no consideration from the staff, David or Armando for it's customers time. I did however receive an email from David asking me to give him 10s on his customer survey. I find this to be bad business practice and discredits the dealership and everyone that works there, which could have been avoided by a 5 minute phone conversation. -Fernando More

The last two experiences in your service department has been horrible. A few months ago I had services and new brakes done to my Chrysler 300 once completed days after the proposed completion date my tire been horrible. A few months ago I had services and new brakes done to my Chrysler 300 once completed days after the proposed completion date my tire sensors were going off I went back and forth with your service department for days until they "fixed" it needless to say it still comes on from time to time and I without an vehicle for a week. Toady my husband had his Dodge Ram towed to your office because of a class 3 leak. We received an email stating that his appointment was at 1 pm at 6 pm after hearing nothing from you guys he called and someone told him that that appointment was to just talk and that he will have to leave his vehicle there for 3 more days to get looked at. When he expressed his frustration and told them why would he have his truck towed there to just talk they rudely told him " you know what we aint working on it then just come get it" He reminded them that it was towed there or a reason and their response was "well I guess you need to get it towed again" and hung up. I am truly disappointed because we are diehard Dodge/ Chrysler lovers yet for some reason we continue to get such horrible service from your team not to mention the disrespect. People are spending 100's to 1000's of dollars at your office just to be treated like this. I am so disappointed and disgusted. More