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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,008 Reviews

1,008 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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June 28, 2021

Went in for a recall and the service was great. More

by Bisandino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Garza, Austin Henson, Matthew Martinez, Leilani Rodriguez, Iris De La Rosa, Julissa Gallagos, Mohammed Ashard, Miguel Mincer, Makennah Martinez
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for your review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out! charlescluck@sanantoniodcj.com Fix Ops Director

June 28, 2021

Anthony was great. I was just there for an oil change and tire rotation, but it went very quickly and had no problems. It was supposed to be around a five hour wait due to the high volume of vehicles, b More

by mvkitchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear that Anthony delivered such a great experience and will be sure to let him know! charlescluck@sanantoniodcj.com Fix Ops Director

June 28, 2021

Service rep was friendly and professional. Kept me informed and I felt she cared about her customer service. More

by 72sdelgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
Jun 29, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

June 26, 2021

Two visits and have been pleasantly surprised. I have worked with Allen Gomez and Chris Woollen, both provided exceptional service and ensured the work was completed. I will definitely be returning for More

by david_davenport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gomez and Christopher Woollen
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department, David! We look forward to sharing your compliments with Allen and Chris, and we look forward to serving you in the future! charlescluck@sanantoniodcj.com Fix Ops Director

June 26, 2021

Never have shuttles available so be prepared to Uber until they get their “diagnosis”. Several times I have had to return for check engine light within 5 miles of leaving the dealer. 3rd motor now. Jeep More

by dmyers8614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Ochoa
Jul 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for this feedback. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please let us know the best way to contact you and we will reach out. MoHernandez@sanantoniodcj.com General Manager

June 25, 2021

Very professional. Good listener, provided suggestions. Very professional. Good listener, provided suggestions. and worked in timely manner. More

by Williamsequinox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for taking the time to leave us a review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out in a timely manner. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

June 25, 2021

Randall Randolph, Charisse and the other manager (can’t recall his name) were very helpful during my visit. Thanks for the great service!! More

by VIDASMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Randolph, Charrisse Johns
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with Randall, Charrisse, and the rest of our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

June 25, 2021

Quick and easy drop off, their online scheduling could be more user friendly. More

by ldanielh1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your review! We appreciate your feedback about our online scheduling. We will take it into account, and we look forward to serving you in the future! charlescluck@sanantoniodcj.com Fix Ops Director

June 25, 2021

The service Dept manger is the bomb she really take care of her customers More

by johnieosburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephone and Sharece
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for your review, Johnie! We are very happy to hear our service department provided you with such a positive experience. We sincerely value your business and look forward to your next visit! charlescluck@sanantoniodcj.com Fix Ops Director

June 25, 2021

I quit going to this dealership except for warranty work to do poor service. My last visit was exceptional with Allen. I might return for my oil changes now thanks to him. More

by carlc78101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen
Jun 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Carl. Quality customer service is always our number one priority, and we're happy to hear that Allen met your expectations. Please don't hesitate to let us know if there's anything we can do for you in the future. We truly appreciate your business and would love the opportunity to continue providing exceptional service! charlescluck@sanantoniodcj.com Fix Ops Director

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