San Antonio Dodge Chrysler Jeep Ram - Service Center

Ryan assisted in resolving an issue relating to a pre-owned vehicle purchased within the last 5 weeks. There were some maintenance issues on the vehicle that needed to be taken care of and he handle pre-owned vehicle purchased within the last 5 weeks. There were some maintenance issues on the vehicle that needed to be taken care of and he handled the request in a timely and professional manner. More

The reason I rated San Antonio Dodge was because of the great customer service I received on Feb. 9th 2013. Although I came in to get an oil change and tire rotation only. They advised me after a free mu great customer service I received on Feb. 9th 2013. Although I came in to get an oil change and tire rotation only. They advised me after a free multi point inspection of some repairs I will be needing in the near future. But , no pressure at this time to get it done. I appreciate that they were looking out for my safety. More

As a follow-up to my previous review of the post-sale service, and out of complete fairness to the dealership, it turns out that the blame for my vehicle sitting on the lot, unattended almost all day lon service, and out of complete fairness to the dealership, it turns out that the blame for my vehicle sitting on the lot, unattended almost all day long, belongs to Auto X-Tras on San Pedro. I was told that they were the ones who scheduled the 9 am window-tinting appointment and did not even show up until 3 pm that afternoon. It would have been nice to know about all of that sooner, as I would have instructed them to schedule things differently that day. As soon as the window-tinter was one hour late, I would have moved on to the next item on the list. Or, as an alternative, allow the customer to take their own vehicle in for a prepaid tinting ... that would work so much better for all involved. I still enjoyed the sales experience (Josh is great), and have let the service department off the hook, and only hope that some more proactive customer service techniques are considered in the future. More

I took a 2012 Jeep Unlimited Rubicon in for an engine ticking noise on the drivers side of engine and low gas mileage (~8-12 mpg max). Although the issue is not fully resolved and there was initially mi ticking noise on the drivers side of engine and low gas mileage (~8-12 mpg max). Although the issue is not fully resolved and there was initially miscommuncations on the work/service provided, I appreciate the service manager calling to discuss the concerns and clarify the support/services provided. I am convinced the service department is focused on the importance of customer service and they are willing to ensure the quality of their service is known to the customer. More

We have many cars worked on by this dealership and James is usually our point of contact. We always have prompt and friendly service. As well we order parts alot and the people in the parts department are a is usually our point of contact. We always have prompt and friendly service. As well we order parts alot and the people in the parts department are amazing! I wish all Dealerships were this great! More

Was lied o about our diagnosis.Over charged.Manager was rude.Guess they just want a reason to not warranty my part.Since I tried telling them it was messed up and they were giving me run arounds. After the rude.Guess they just want a reason to not warranty my part.Since I tried telling them it was messed up and they were giving me run arounds. After their diagnosis that came to be I wad right. They Needed to check other stuff and ended up telling me my vehicle needed all this other stuff and the total was going to be over $2,100 I went ahead and said it had to wait. They gave me a list of all the things that needed to be fixed ory part wasn't going to be under warranty. I took it to another specialist after I left and they were surprised that after their diagnosis nothing was wrong with ANY of those parts. Dealership said parts were deteriorating when they opened it up it was super clean. And the pressure that supposedly was at 400 was right at 175. Which was perfect. Not to mention they still made me pay for diagnosis! ! I do not recommend service at this dealership. More

I took my Jeep in to get something fixed using my warranty. They found many other items needing to be fixed or replaced which the warranty did not cover. I opted not to do "extra" until they said the warranty. They found many other items needing to be fixed or replaced which the warranty did not cover. I opted not to do "extra" until they said they could not perform the warranty items without the extra's done as well or it would void my warranty. The warranty covered 7 days of a rental and it took them 14 days to finish- the other days of a rental I covered out of my pocket. Very slow response in letting me know how things were going or when it would be done. I found out later from a friend who works at another dealership service dept. that they can always do just what the warranty pays for without charging extra. These are what people call "Sharks"- STAY AWAY! More

First of all this is the second vehicle bought ( first was when it was mission ) the second one was with san antonio dodge chrysler jeep. I took my car in for a oil change while i was there i was told th was when it was mission ) the second one was with san antonio dodge chrysler jeep. I took my car in for a oil change while i was there i was told that for 19.95 more i would get a tire rotation( found out that this place charges for tire rotation) when other places it is included with oil changes.When i went to pick up my car i was told i had a oil leak and that i need to bring the car back to be checked.The following day I brought the car back and left it with them i was told they were going to have to drain the oil and put more in with a dye drive the car several miles so they could find out where the leak was.The following day i was called and was told the oil was comming from the back of the motor then i was called and told the oil leak was comming from higher up on the motor and they they were still looking for the leak and that if they couldnt get to the leak that worse case they would have to pull the entire motor to find the leak.The next day i called and left several message and no call back i final got a hold of the service rep and i was told that they couldnt find the leak and that all i could do was drive the car till the next due date for a oil change. well I decide to call another dodge dealer and talked to a service rep and told him about the problem i was haveing with this dealers service department and i was told just to get the car back and bring it to him and let them see what was wrong. i am complete disappointd with the sevice department and can not trust them one service tech tells me i have a leak and another tells me i dont which one am i surpose to belive.I went to pick up the car and it seems like they were not interested at all all they would say is srry they couldn't help. I would recommend the sales department but "WOULD NOT" "WOULD NOT recommend the service department More

Today was my first visit to this dealership after have been to one on the north side and and far southside of town. Geoff Tassey was great and welcomed me to the dealership and obtained all my info and e been to one on the north side and and far southside of town. Geoff Tassey was great and welcomed me to the dealership and obtained all my info and entered it into the system. This was great as I was welcomed with a smile and taken to the individual for my appointment and Geoff took great care. He and the staff we most professional and friendly. No pressure to buy more but made the offer as to what was needed and the cost. It was up to me and no pressure. I will be back and recommend this dealership to all. GREAT FOLKS. More