San Antonio Dodge Chrysler Jeep Ram

I made an appointment online to take my car in for an oil change and minor warranty work. It was dropped off at 9:30am and when I returned at 4pm it still hadn't been looked at! I didn't even want to take my change and minor warranty work. It was dropped off at 9:30am and when I returned at 4pm it still hadn't been looked at! I didn't even want to take my car there for service to begin with, but I had a voucher for a free oil change that they gave me from the last time they screwed up! When I arrived to pick up my vehicle at closing time, Geoff was very defensive and couldn't understand my frustration with the fact that nothing had been done with my vehicle. It sat there for 7 hours and the paperwork had never been turned in. Somehow, that was my fault?! I called on Monday to complain about the situation and was given no sympathy. I guess this is the norm for them so that's not an option when trying to retain customer satisfaction. I am completely happy with my vehicle, but these people are the biggest idiots I have ever encountered. My advice --- don't go here to get your car serviced!!! More

Me and my husband had a very good experience in this Dealer. We bought a Dodge Nitro and it's has been a pleasure driving it. Steve Nuñez was our sales representative and he was very good, friendly an Dealer. We bought a Dodge Nitro and it's has been a pleasure driving it. Steve Nuñez was our sales representative and he was very good, friendly and made us feel very comfortable in the process of buying our new car. We will recommend this dealer to anyone who ask!! More

This is the worst experience we have had at any dealership! We began our "journey" with them the first week of December 2011 and just finish it yesterday 2/16/2012 (finally) Went in for advertised dealership! We began our "journey" with them the first week of December 2011 and just finish it yesterday 2/16/2012 (finally) Went in for advertised 2011 truck with certain options and were assured it was on lot, it was not! 2 hrs later we were changed to another veh and sent home in a loaner veh (it was too late in the day that finance ppl were gone) Next day found out that new veh did not have needed options. Changed to a more expensive 2012 truck, we were sent home in 2012 veh assured financing was OK, 4 days later signed all papers, (or so we thought)days later more info was needed, it turns out we have NOT finished signing ALL paperwork, also they did not pay in time total amount of my trade in and we ended up with extra finance charges, they prommised us it will be paid as of today (we hope so) They never call in for the licences plates and of course the temporary plates expired, we needed to go back to the dealership and push them to get them (yes, it took them more than 60 days) They have wasted way to much of our time calling and going back and forth to the dealership in order for them to do THEIR job. More

Robert Longoria is a friendly and helpful salesman. He made sure that I was satisfied with my purchase and assured me that if I needed any work on my 2011 Chrysler 300c that he would make sure it was done made sure that I was satisfied with my purchase and assured me that if I needed any work on my 2011 Chrysler 300c that he would make sure it was done satisfactorily. Which it has been. I have already been to the dealer a few times for some minor work and I was very happy with the "service - department". More

We walked in asking the dealership if they would price match another dealerships offer in a newspaper ad because they had the vehicle that we wanted on their lot. My husband and I searched their lot to ma match another dealerships offer in a newspaper ad because they had the vehicle that we wanted on their lot. My husband and I searched their lot to make sure they had the same vehicle but the color we wanted. We told them we did not want to waste anyones time if they were not going to price match. We didnt want to spend hours there to later find out they were not going to match. The sales rep said he needed to ask a manager so he went to ask. He came back to us stating that the manager said no problem so we proceeded with our purchase. We went through the motions of test driving to make sure we liked the car and did the paperwork so they could check credit. After it took two hours to complete the process our sales rep comes to us with numbers that are not even close to what the newspaper ad states. When this happened we were upset and told the guy why are they bringing us numbers that dont match the deal? The finance manager comes to us and tells us basically that there is no way they can get to the price in the newspaper and stated that basically the price in the newspaper is a gimmick to get people at the dealership to buy a vehicle. I do know that the dealership have one car of that type on their lot and this dealership had the vehicle with the right specks that was stated in fine print, we just wanted the car at the low price the other dealership was offering. We told them we were trying to give them the business because we did not want to have to drive further to south San Antonio when they already said they would match the price to begin with. So the finance manger took us to his office and we told him we can walk out and not have to buy a car and go some where else. We told him we were upset because you dont tell a customer that you are going to match a price and keep them there for 2 hours and then tell them you cant do the deal. After another 1-2 hours of going back and forth the general manager finally approved the deal. You shouldnt have to negotiate a price on a car for 4 hours if they stated in the begining they would give it at that price. We have excellent credit so we new that we shouldnt have had any issues. After it was all said and done, later we noticed the car was not inspected so we called the dealership. They said we could either bring it all the way back to San Antonio to inspect it or we could get it inspected then get reinbursed. To save gas and time we decided to get it inspected here in Austin. They told us to fax the receipt and they would cut a check to us. It took nearly 2 months for us to get our money back and that took us having to drive to the dealership to get it. The sales reps and sales managers at this dealership dont care about the customers they sale cars too. Once the deal is done they dont care. The person I give credit to is their Finance Manager he was the only one who took the time to return our phone calls and give us our money back. More

I have worked with Chris in this department for a couple of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an issue he really worked hard to make everything right. More

I just would like to thank Steve Nunez for the best experience I have ever had buying a vehicle in my life! I am a single mom with very little income, and was very worried about making such a large pur experience I have ever had buying a vehicle in my life! I am a single mom with very little income, and was very worried about making such a large purchase, but he made the whole experience SEAMLESS for me! I had serched several other dealerships, and I had almost given up on my serch for a reliable Vehicle at a reasonable price until a frined of mine sugessted I visit these guys, BEST DECISION I could have made! Not only did Mr Nunez help educate me on a wide range of vehicles, he also helped me every step of the way in making a good decision for my lifestyle with my children, and price range without rushing me or treating me like a sale, he did not try to over price me,take advantage of me, or pressure me into a car that I could not afford. Steve made me feel like family, which is important to people like myself (being a single mom). Customers want to feel appreciated and valued, and that is exactly how Steve made me feel, He treated me with respect, and was honest if he didn't feel like a car was a good fit for me. I could not be happier with the service I was given and the way this company treated me. More

great prise - great truck!!! This is my third dodge ram and they keep getting better - best riding truck i have ever driven...Steven was easy to work with and i will recomend him to my friends and family. and they keep getting better - best riding truck i have ever driven...Steven was easy to work with and i will recomend him to my friends and family. More

Steve went above and beyond to find the perfect Jeep Grand Cherokee that I was looking for. He exceeded my expectations. Watson made the financing and closing of the deal fun. I have purchased nume Grand Cherokee that I was looking for. He exceeded my expectations. Watson made the financing and closing of the deal fun. I have purchased numerous new vehicles and he made what is usually an experience I do not like into a friendly and fast process. You are lucky to have both Steve and Watson on your sales team. More

I got involved with Brad and this dealership on-line and it was a very pleasant car buying experience. Brad was persistent, but only to make sure that I got the deal I wanted. After only one meeting, and it was a very pleasant car buying experience. Brad was persistent, but only to make sure that I got the deal I wanted. After only one meeting, and I had been to two other dealerships, we were able to strike a deal. They were willing to consider and accept my offer, which I greatly appreciated. More