San Antonio Dodge Chrysler Jeep Ram

Service DEPT - From the Director of Service to the Reps. Rude, deceptive and bullies! I'm a 60 yo disable female, I brought my 2015 Chysler 200S in to get the Recalls done, I was told twice they didn't hav Rude, deceptive and bullies! I'm a 60 yo disable female, I brought my 2015 Chysler 200S in to get the Recalls done, I was told twice they didn't have the parts. A few weeks ago, I was driving on a major Hwy in San Antonio, going 65 mph and my car shut entirely down, due to the recall parts. I had my car towed to the dealership, all of the service Dept were deceptive, disrespectful, rude and no compassion for the emotional trauma I experienced. My car was installed with the recall parts, I've been driving my car for only a couple of weeks. My car didn't drive as well as when I first bought it, for the couple weeks I've had it back. I was stopped at a stop sign and my car stalled. I brought it back to the dealership ( San Antonio Chrysler, Dodge ), again I was treated with the utmost disrespect, rudeness and discreptive talk, from the Service manager ( Phillip) and service rep. More

Would not fix factory recalls I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the d I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the dealer to check the status of the repairs. Not a single recall was fixed and none of the other service I requested had even been started. Some of these recalls are potentially deadly such as sporadic air bag deployment so you would think this would have been a priority. The young lady at the counter whom I asked to get my keys for me walked away to make the phone call and said nothing to me when she came back to the counter. I asked her if they were bringing my keys and she said they are working on it and nothing else. I asked to see the service manager or the general manager and neither had time to talk to me. I have not received a single call from this dealer to provide an explanation or an apology. I just do not understand ignoring customers but to ignore potentially deadly recalls is really beyon me. More

Terrible Customer Service in Service Department I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their ser I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their service. This morning I was the first customer in line for an oil change service. I also had a check engine light the came on yesterday. The service writer looked up my VIN and based on mileage recommended additional services that I should do. I was short on time and said just change the oil and check the light... his response was it would take a couple hours ... the oil service was done in 15 min, I had to wait another 30 for him to complete the paperwork and release the car to me. You can't tell me it takes a couple hours to plug in the computer and see what the code is!!! He didn’t even check to see if someone was available ... Bottom line, just look at their reviews online, I'm finding another dealer to take care of my Jeep ... and would never buy anything from this dealership. More

Horrible I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my t I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my transmission, but found over $1,000 worth of other stuff that needed fixed. My husband picked up my car and dropped it off for me at work. When I went to drive home, I had no air conditioning. I took it back, and they wanted to charge me $269 to recharge the AC, which was working when we left it! Ended up paying ANOTHER $139. The next day my check engine light came on, I called and left a voicemail, no one has yet returned my call. Next day, my low coolant light comes on, which is one of the things they "fixed". Another call, a promise of being able to borrow a car while they look at mine, "just call me back." Another voicemail never returned. The next day, you guessed it, no AC.... My transmission still slips, my coolant still has to be filled up all the time, and now I also have no AC and my check engine light is on, when it wasn't before. Worst place I have ever done business with. Period. More

Vehicle sales price changed before seeing the vehicle Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 b Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 because the price listed online is "before it goes through our shop". Apparently, "shop" means "sales desk". Sad that I didnt even make it to the store location before they tried their sales tactics. More

HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and drop First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More

"on my side" Kenny Harrison made us feel like he was "on my side" during this experience. He guided us thru the processes and gave us information that was helpful Kenny Harrison made us feel like he was "on my side" during this experience. He guided us thru the processes and gave us information that was helpful in our decision to purchase this car. We never felt pressure to buy felt like I was shopping for a car with my friend. He has a great family and made us feel like we were apart of it. If you are looking for a Car go to San Antonio Dodge and ask for Kenny Harrison. PS my wife got a kick-@$$ CHARGER!!!!!!! More

HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropp First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More