San Antonio Dodge Chrysler Jeep Ram

Dale - Service Dept and Manager Took truck in week of Christmas, Dale did a bad job communicating with us on our truck. Said it would be done in 2 days, it was later in the week, he Took truck in week of Christmas, Dale did a bad job communicating with us on our truck. Said it would be done in 2 days, it was later in the week, he failed to return our phone calls. Once we finally came to get truck at the end of week, spoke with manager believe his name was Joseph, expressed our concerns about the lack of communication, phone calls returned, and the excuse waiting on parts, when we were told parts were in stock. Showed manager phone log was suppose to get back with us the following Tuesday, still to this day never heard back from him. More

Amazing! The service was excellent and everyone went out of their way to be helpful and friendly without being pushy. Freddie was awesome and I will recommend The service was excellent and everyone went out of their way to be helpful and friendly without being pushy. Freddie was awesome and I will recommend this dealership to all of my friends! More

Excellent Car Buying Experience!!! I went to this dealership as a first stop looking for a Jeep Grand Cherokee and I have every intention of only looking, test driving and asking questi I went to this dealership as a first stop looking for a Jeep Grand Cherokee and I have every intention of only looking, test driving and asking questions. Well, that was until I drove it, lol! Then they were able to give me very close to my asking price for my trade in as well and matching my limit for car payments. They were not pushy but were extremely helpful and just wanted to make the experience the most comfortable and best one it can be. I am truly grateful for the help I received and the quickness of getting everything done! Freddie and Tony were great! Nothing but 5's this way!!! More

Buy your brand at a different dealer! There is no need for a long rant, 1.5 star rating says it all and I'd leave a negative star review if possible. I'll try and keep it short to save you There is no need for a long rant, 1.5 star rating says it all and I'd leave a negative star review if possible. I'll try and keep it short to save you time so you can continue looking for a better dealership to take your hard earned money. Here is how my experience has been over the last year since buying a brand new 2015 Jeep Wrangler from San Antonio Dodge Chrysler Jeep Ram. My review has nothing to do with the Jeep brand, but rather my experience with how the dealership treats the people that it relies on to stay in business. * False advertising. The Jeep I found online turned out to be pictures of a loaded Jeep, and the one the VIN number came back as was one with less upgrades and already sold. I ended up going with the loaded Jeep anyways because I fell in love with it, so congrats. I fell for your plan to get me in with pictures of a loaded Jeep, and a price of one with less upgrades. * I had a few minor things come up, and my first maintenance to do for my Jeep. Anytime I would call to make an appointment, I would get transferred around and then get hung up on. Anytime I did get through, I wouldn't be able to make an appointment for at least 1-2 weeks away. Nonetheless I've taken my business to local shops. Make your assumption on why they're always backed up with service. * The other day I stopped by to grab some touch up paint, and also went by the service area because whenever it rains a lot the rain leaks through both front doors and puddles in the floor. I understand them being busy on a Saturday, but I asked if someone can just take a quick look at it and see if the door seal is defective or not. If it were defective, obviously I'd make an appointment to come back. The person I was dealing with said it would be a 4 or 5 hour wait. I simply and politely said it should take a quick second to look at, do I have to wait 4 hours? He then sarcastically when on to say, "oh yea, let me just go get someone and let you cut 40 people in line just so they can look at your door." Maybe it's me, and I imagine how I would treat a customer, but at that moment I stated no worries I'll figure out how to fix it myself and walked out. * Do not take your hard earned money to this dealership. If they sell the brand of car you are looking for, I promise you, you can still buy that car elsewhere. These people are disrespectful and do not care about their customers. Luckily I know the Jeep brand does not represent anything this dealership stands for. More

John was friendly and helpful I received great and friendly service!! John was very knowledgeable about the vehicles we were interested and made it easy. Great stock of Jeeps. Tha I received great and friendly service!! John was very knowledgeable about the vehicles we were interested and made it easy. Great stock of Jeeps. Thank you John. More

New 2017, Service Dept is Clueless I originally had a good experience with the sales staff. In August of 2016, I purchased a brand new 2017 Grand Cherokee Trialhawk. After 800 miles t I originally had a good experience with the sales staff. In August of 2016, I purchased a brand new 2017 Grand Cherokee Trialhawk. After 800 miles the engine started clicking. I took it in on Oct 11th. It is now 7 weeks later. It is Still in Service. Every few days its "Waiting on parts" "Parts ordered were wrong size" "Test drive is tomorrow, will have answer" "Vehicle should be ready tomorrow" "Parts are on backorder" "parts are in" "Parts are wrong size" Seriously, I have all of this in texts. I have been in communication with Chrysler. They are not much help either. This dealership is clueless. No one reaches out to me for an apology or for help. I would stay away. They sell you trash and then have no idea how to fix it when it breaks down. A Brand New 2017 in Service for 7 weeks (going on 8) STAY AWAY More

Sarah was a pleasure to work with Sarah was amazing! She was very knowledgeable about the vehicles we were interested in. She was very patient with my husband and I during our visit. S Sarah was amazing! She was very knowledgeable about the vehicles we were interested in. She was very patient with my husband and I during our visit. She was very quick and efficient in handling our entire interaction. I was very impressed with her customer service skills in general. She was definitely fantastic! More

Satisfaction story Came in, looking to buy a new vehicle. Overall excellent service, no pressure, great stock of automobiles, to choose from, also willing to work with Came in, looking to buy a new vehicle. Overall excellent service, no pressure, great stock of automobiles, to choose from, also willing to work with first time buyers. Sarah was very helpful. I'll ask for her when I return. More

MY FIRST JEEP I purchase my first Grand Cherokee Jeep 2017. My Sale Consultants Ahmed Al Siddiq and John Clayton III were great!!! They were very nice and informati I purchase my first Grand Cherokee Jeep 2017. My Sale Consultants Ahmed Al Siddiq and John Clayton III were great!!! They were very nice and informative man. Awesome customer service. They made me feel at home. More