San Antonio Dodge Chrysler Jeep Ram

Awesome and excellent job Dalel was very excellent in getting my truck serviced and was informative about what my truck needed to be done. Thank you for excellent job. Mrs Gonz Dalel was very excellent in getting my truck serviced and was informative about what my truck needed to be done. Thank you for excellent job. Mrs Gonzalez More

Friendly Overall it was good service, Charisse was friendly and I liked that I was able to get in touch with her right a way and she responded on a timely mann Overall it was good service, Charisse was friendly and I liked that I was able to get in touch with her right a way and she responded on a timely manner More

Car Dealer Rip Off Shysters at best, and their sister company in Frisco is no better. To start off I live in Houston where truck prices are very high. So I started look Shysters at best, and their sister company in Frisco is no better. To start off I live in Houston where truck prices are very high. So I started looking outside of Houston on the internet and found a Nissan Titan Pro4X at San Antonio Chrysler Dodge Jeep Ram. Called and made a deal over the phone for the truck a 2017 Titan Pro4X with 21733 miles for $35,000 a good deal for that truck. The next day I getting my financing and the credit union wanted more info on the truck, so I get back on the internet and the truck is gone. Well the salesman tells me that they have sold the truck but wants to sale me a different truck a 2016 Titan XD with 56416 miles which was listed at $34,000 and did not have all the options the other truck had. “I’m not interested” tell the salesman. Back to the internet and I see the same truck that I was told was sold for sale at Frisco Chrysler Dodge Jeep Ram which by the way is owned by the same people. I call the salesman and get not where with him so I call the sales manager and he is going to dig into this and call me back in ten minutes, I still have not heard from him. Next day I call Frisco Chrysler Dodge Jeep Ram and they want to sale me the truck for $37,000. Tell me that I should know that the truck is worth the $37,000. More

Good, but wait was way too long for first service First service for a new vehicle. Wait was too long. The service advisor Rachel Rodriguez goes the extra mile to make the visit a positive experienc First service for a new vehicle. Wait was too long. The service advisor Rachel Rodriguez goes the extra mile to make the visit a positive experience More

What's the point of appointments? What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told me that they are useless because anybody can show up right before u without an appointment and get service sooner. I went for a 1pm appointment and was not out until 430. You guys should just tell the customer that it is a first come first serve service instead of setting up appointments for the "Express Service" a 3 hour wait with an appointment is not Express. More

Recall sevice I was notified regarding a recall relative to the Cruise Control on my Ram pickup. The notice indicated it wouldn’t take long for the repair. I made a I was notified regarding a recall relative to the Cruise Control on my Ram pickup. The notice indicated it wouldn’t take long for the repair. I made an appointment to which I was a few minutes early. It was a bit disorganized as the service department was dealing with numerous customers with the same issue as mine. Ultimately everyone in the service department busied themselves with the onslaught and remained friendly throughout. It took a little more than 2 hours for the repair to be completed (about an hour longer than was indicated in the original notice). More

Warranty work Had an amazing experience, in and out and took care of all my needs, would recommend this dealership over any others. Dropped off my truck for a probl Had an amazing experience, in and out and took care of all my needs, would recommend this dealership over any others. Dropped off my truck for a problem and had me in a rental in no time, and was back in my truck within a couple days. More

Service Experience July/August 2018 Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Understood. Expected call by Tuesday AM. Wednesday AM still had not heard anything. Called Wednesday and service advisor couldn’t locate paperwork and truck had not been touched. Didn’t have an assessment of work needed until Thursday AM. In the following days the service advisor never initiated calls to us to inform us of vehicle status. We had to initiate every call to determine status. Additionally, vehicle had to stay at dealership for an additional week while we were out of state on vacation, even though we took vehicle in for repairs with plenty of time to spare for repairs to be done in timely manner. 100% disappointed in this service experience (when we have used this facility numerous times in past years). We will not be returning to this location for future service. (Also, requested state inspection which was never done. Emails with insurance information were never returned or replied to.) More

Exciting My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the service and the truck More

Great Customer Service! Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They'v Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They've definitely earned my business. Thanks Charisse! More