San Antonio Dodge Chrysler Jeep Ram

Quick service Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! More

Great service The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come back. More

Awesome I was well taken care of, my experience is always been great with San Antonio Dodge. My service rep Charisse is the best. Thanks san Antonio dodge. I was well taken care of, my experience is always been great with San Antonio Dodge. My service rep Charisse is the best. Thanks san Antonio dodge. More

Recall Service I took my Ram in for a recall which took 15 minutes to fix but I arrived at 9 am for a scheduled appointment and my truck sat for an 1 & 15 minutes be I took my Ram in for a recall which took 15 minutes to fix but I arrived at 9 am for a scheduled appointment and my truck sat for an 1 & 15 minutes before anyone touched it. I had to finally go physically look for my truck to find out it had been done for 20 minutes. Rachael insisted she called us but my wife and I never left the waiting area. Rachael the customer is right so just apologize for not calling my name. More

It’s all for the money and nothing for the customer Went in for check engine light showing cylinder 6 misfire (p0306) as well as the climate control blower motor. Logic would dictate if cylinder 6 is mi Went in for check engine light showing cylinder 6 misfire (p0306) as well as the climate control blower motor. Logic would dictate if cylinder 6 is misfiring, check that first. I also told them that there was a known existing issue with my engine’s cylinder head and that I’d seen where it had been covered under warranty for many people. Also stated blower motor was only working intermittently and making noise. A few days later I was then told initial diagnostic did not reveal issue with engine and that the blower motor was fine, even though I knew it wasn’t. Paid an additional diagnostic fee for them to “dig deeper” and was told they would check compression, etc etc. After the alleged deep diagnostic they came back and told me it was Because all of my plugs were bad and it would be another 900 bucks. Suspicious at this point I picked up my vehicle, paid for the diagnostic, and took it to another service center. Blower motor was in fact bad, and had to be replaced. Would have easily been covered under my extended warranty but since I did not take it to a Mopar shop, I came out of pocket. And rather than an entire tuneup (plugs, coils), I simply needed one spark plug that had fouled out. 15 dollar fix and half an hours labor. The second shop also told me that their deeper diagnostic was a farce and that the only thing that had been removed was the engine cover, unmoved dust being the key indicator not to mention clearly untouched factory torqued bolts. If they did anything at all it was nothing more than hook up a computer and tell me what the screen said. I contacted the service manager with this disturbing information, and he reluctantly asked me for receipts and pictures. Expecting them to make right on their negligence, I provided both along with a follow up email and never heard anything back even weeks later. San Antonio Dodge Chrysler Jeep Ram’s service department either has absolute buffoons in their garage, or is simply managed by a bunch of crooks. In short, $1300 non warrantied for a spark plug with my blower still left unrepaired, or $150 for both items fixed and my vehicle running like new. I’d hate to see how they treat little old ladies who don’t know any better. More

Ram 1500/Desi Guerrero Desi was awesome from start to finish. Knowledgeable, professional and courteous. Perfect salesman. I will continue to buy from him. I will recomm Desi was awesome from start to finish. Knowledgeable, professional and courteous. Perfect salesman. I will continue to buy from him. I will recommend him to friends and family. My buying experience was awesome and completed quickly and without drama. Absolutely outstanding salesman. More

Great service. She was very knowledgeable and helped me with everything I needed done. Done very quick and efficiently. Excellent people person. Knows how to do her She was very knowledgeable and helped me with everything I needed done. Done very quick and efficiently. Excellent people person. Knows how to do her job very well. Definitely keep her around. She would be the reason i come back to this dealership. More

Great and quick service DALE FISCHMAN IS VERY HELPFUL, Explains to you before and after your car has been serviced, great attitude! I would recommend him to my friends! DALE FISCHMAN IS VERY HELPFUL, Explains to you before and after your car has been serviced, great attitude! I would recommend him to my friends! More

Vehicle repair I was very happy the dealer especially my service advisor Dale!! Very professional. Always let me in the loop. They fixed what needed to be fixed and I was very happy the dealer especially my service advisor Dale!! Very professional. Always let me in the loop. They fixed what needed to be fixed and didn’t treat me the way Universal Toyota and I bought th vehicle from them. Not to self stay with a Jeep service Dept.dale deserves 10 stars..for customer service More